Trusted by 450+ global brands
The Challenges of Returns & Exchanges
Complex Returns Hurt
Retention & Brand Trust
A frustrating return process leads to lower repeat purchases and negative reviews, damaging brand perception.
Manual Returns Cause
Delays & Inefficiencies
Manual handling slows refunds, increases support workload, and creates bottlenecks, impacting customer satisfaction.
High Return Rates
Reduce Profitability
Without analytics, businesses lose revenue and struggle with inventory. Shifting returns to exchanges is key.
How ClickPost Makes You Win with Exchanges
Increase Retention
with Exchanges
Hyper Personalised
Exchange Nudges
A seamless, intuitive returns page that nudges customers toward exchanges over refunds.
Site-wide Exchanges
Enable exchanges across styles, sizes and more for your eCommerce store
Clear Reconciliation
Simplified Reconciliation of all exchange types across different systems
Multiple
Refund Models
Customer Convenience First
Offer refunds via multiple channels, including back to source, discount coupons and gift cards
Encourage Loyalty
Prioritize store credits to increase repeat purchases and reduce revenue loss.
Personalised Refund Logic
Automate refunds based return reasons with additional sub reasons to add convenience.
Policy Customizations Tailored to your Business
Personalised Return Windows
Customize policies based on product
categories and promotional periods.
Granular Policy Control
Define return eligibility for discounted vs. full-price items or or exchange eligibility
Flexible Returns and Exchange Durations
Adjust returns and exchange windows dynamically to match inventory cycles.
Returns Analytics for Smarter Decision-Making
Understand Why Returns Happen
Identify top return reasons and take proactive measures to reduce them.
Optimise Return Policies
Use return data to refine your policies and enhance customer experience.
Increase Exchange Rates
Analyze customer behavior to improve product recommendations and retain revenue.
Product manager
ClickPost is simply a great product. We have complete control over our logistics management now. ClickPost has streamlined our integrations with multiple carriers, courier allocation, returns management and NDR management for us. With features like Return Management we are able to provide better consumer experience. The onboarding process was hassle free with continuous help from CP team. There is constant support and prompt response when solving issues from their CSM team. Overall, our experience has been gratifying.
Customer Experience Lead
Superb exchange management by ClickPost!The tracking management system by ClickPost is very helpful. It gives us an overview of all the shipments in one place. Apart from that, even ClickPost's Exchange UI is user-friendly. The best part is it gives liberty to set when we want to dispatch the exchange order for customers.
Tech & Automation Manager
Setting benchmarks in logistics intelligence!ClickPost is phenomenal! The most important thing that I like about ClickPost is its people. Right from KAM to Product VP till CEO, everyone is approachable easily. The team is always hungry to enhance the functionality of the software to align with the needs of the industry and trends. To do that, they work very closely with the client who is the first mover in adopting that trend.
Strategy Consultant
Fantastic Logistics management platform!Along with its features, the incredible customer support makes this platform a no-brainer for whoever does eCommerce business – small or big. The team always works with the intention of enhancing the platform by listening to the customers' needs. I have already recommended ClickPost to a few of my alma mater brands.
Top-Notch Security Certifications
SOC 2
SOC 2 standards for worry-free data security
GDPR
Compliant with data security & privacy
ISO 27001
Internationally certified for information security
ISO 27701
Utmost user privacy for safety of users
