FAQs

• 1) How do I select the best carrier for each shipment?

  There is no best carrier for every shipment. The ideal carrier choice will depend on several factors, including but not limited to shipping cost, serviceability, the time required, and customer requirements. That is why the ClickPost carrier allocation engine allows you to set up custom rules to automate the carrier allocation process for your shipments.

• 2) What is the best way to manage returns for your Shopify store?

  Ecommerce returns are crucial for every online store. The ideal way to handle returns is to develop a Returns portal to make it convenient for you and your customers. However, if you own a Shopify store, it is much easier to use a returns management app like ClickPost Returns Plus. It automates returns approval and pickup to make the entire process hassle-free. The app’s free plan allows you to process upto 100 returns in a month.

• 3) Should I set up a branded tracking page for my website?

  Setting up a branded tracking page is one of the most effective ways to share tracking information with your customers. You can embed this tracking page on your website and app.  It reduces WISMO calls and improves brand recognition. You can also add intelligent product recommendations and other elements to enhance post-purchase engagement and cross-sales. These recommendations will result in a minimum of 2% additional sales.

• 4) What is the best medium to communicate tracking updates with the customers?

  Sending regular tracking updates to your customers increases the post-purchase experience significantly. However, the channels to share this information have changed from time to time. At the start, customers preferred it over emails. Later on, SMS was the preferred medium once mobile phones became a household thing.