Post-purchase for US home and decor brands

Post-Purchase built for How Home Brands Sell

Home and decor orders are bulky, breakable, and slow to deliver, and damage in transit turns into a refund. ClickPost gives US home brands branded tracking, damage protection, and exchange-first returns, so a fragile delivery arrives right and stays sold.

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4.8

Trusted by 450+ global brands

Why home and decor is different

Bulky, breakable orders, long delivery windows, and expensive damage claims.

Returns WISMO Damage

See the numbers

Four pillars of post-purchase

Branded tracking, exchange-first returns, delivery visibility, and analytics.

Tracking Exchanges Analytics

Explore capabilities

Revenue levers

Order editing, returns protection, and post-purchase upsell.

Order edits Upsell Protection

See revenue moves

Damage sends it back

Fragile and oversized parcels take a beating in transit. A cracked lamp or a scratched table becomes a refund and a freight bill, not just a lost sale.

Long delivery windows spike WISMO

Big items ship slow and often need appointments. The long wait floods support with "where is my order" tickets, right when your team has the least room.

~15%

of furniture and large-item orders are returned, and each one is expensive to move.

most

of home returns are driven by damage, defects, or "not as pictured."

30–65%

of a bulky item's value can be lost to return freight, inspection, and restocking.

80%+

of shoppers track a large or fragile order closely until it arrives.

Return-rate benchmarks from National Retail Federation, Statista, and Shopify category research

Keep shoppers on your brand through a long delivery window

Proactive updates by email and SMS at every milestone, plus a branded tracking page that looks like your store. Fewer "where is my order" tickets on slow, high-value deliveries.

Mobile-first branded tracking page
Milestone alerts by email, SMS, and push
Estimated delivery dates that set expectations

Use case

A furniture brand sends proactive SMS at every milestone on a two-week delivery, so the buyer is not left guessing.

Business impact

Up to 60% lower WISMO queries and calmer buyers on the brand's own domain.

Turn a damaged delivery into a replacement, not a refund

A self-service returns portal handles damage and defect cases and offers a replacement, exchange, or store credit, so revenue stays inside the brand.

Branded self-service returns portal
Damage-aware replacement and credit prompts
Return tracking so shoppers stop chasing status

Use case

A lamp arrives cracked. The portal books a replacement in a few taps instead of issuing a refund, and the sale is kept.

Business impact

More returns kept as replacements or credit, protecting margin on costly items.

Catch delayed and mishandled freight before it becomes a claim

Home ships bulky, fragile parcels and freight across UPS, USPS, FedEx, and regional and LTL carriers. ClickPost tracks every parcel in one place and flags delayed and stuck shipments early.

Unified tracking across parcel and freight carriers
Early alerts on delayed and stuck shipments
Accurate delivery dates that hold up at peak

Use case

A brand catches a stuck freight shipment in the control tower and reroutes it before the customer files a damage claim.

Business impact

Fewer damage claims and refunds and higher NPS.

Feed damage and return data back into packaging and product

See why items come back by SKU, reason, and carrier, then act on it. Return data becomes a signal for your packaging, carrier mix, and product pages.

Return reason and damage reporting
Carrier and freight performance visibility
Signals your ops and merchandising teams can use

Use case

Analytics show a vase breaks in transit on one carrier. The team changes packaging and carrier, and damage returns fall.

Business impact

Lower damage rate and clear data for packaging and carrier decisions.

BEFORE IT SHIPS · ORDER EDITING

Let shoppers fix the order before it ships

Customers edit variant, quantity, and address themselves from the order page, inside a window you set, so a wrong finish or address gets fixed before a bulky item leaves the warehouse.

Self-serve variant, quantity, and address edits
Address validation pre-dispatch
Merchant-set edit window with 3PL sync

30% fewer order-change tickets

PROTECT REVENUE · RETURNS PROTECTION

Protect margin on damage and serial returns

ClickPost segments high-risk shoppers and applies eligibility rules by customer, region, or SKU, and protects bulky, fragile parcels against loss and damage in transit.

AI segments serial returners
Eligibility enforcement by customer or SKU
Package protection for lost or damaged orders

30% of returns revenue protected

GROW AOV · POST-PURCHASE UPSELL

Sell the rest of the room while attention is high

ClickPost surfaces AI-picked complementary pieces on tracking and order pages and inside the returns flow, so one purchase becomes a bigger basket.

AI reorder prompts on tracking pages
Complementary pieces during returns flow
Upsell revenue that lifts AOV

+AOV from post-purchase recommendations

Connect your store and carriers

Plug ClickPost into Shopify or your commerce platform and link your US carriers through a single API.

Brand tracking and returns

Match the tracking page, returns portal, and notifications to your look and voice. Set exchange rules once.

Watch WISMO and refunds drop

Proactive updates cut support load and exchange prompts hold revenue. Analytics show what is working.

We’ve been using Clickpost and it’s genuinely been super helpful. The post-purchase upsells have been a solid bonus for incremental revenue.

Samarth Sindhi

Chief Executive Officer, MarsGHC
ClickPost’s team were experts in their systems and integrated seamlessly with ours. They proactively resolved every issue, ensuring a smooth experience.

Sonali Das

D2C Tech and Product Head, Birkenstock
Great experience and fantastic support from ClickPost. This immediately cut our top post-purchase support tickets, making ROI easy to quantify. Plus, the customization features and upsell tools help increase AOV. Highly recommend.

Paul Fulton

VanillaPura
ClickPost helped us create a return experience that fit our business instead of forcing us to fit the platform. They customized our workflows without additional costs or developer support. The automation they built for our returns, freed up 5 hours a week.

Sandy Vangyi

Director of CX, GOPURE