Ecommerce Returns Software for D2C Brands

4.8

Recover the revenue you're refunding away. ClickPost helps 600+ brands convert returns into exchanges, catch fraud early, and automate reverse logistics across 600+ carriers.

Request a demo

See how it works

28 %

of returns turned into exchanges

30 %

Revenue retention with personalizations

Trusted by leading global brands

Live walkthrough · Returns in action

A returns flow that keeps revenue in the store

Step through the exact flow your shoppers experience. Each screen is designed to offer an exchange or store credit before a refund is ever issued.

Willow & Wren

Select any item(s) to return or exchange

2 Items eligible for return

Hyper-Form Sneaker – Neon Sorbet

$99.99

Qty: 1 · Size: 7

Return Exchange

AeroFusion Tech – Neon Drift

$99.99

Qty: 1 · Size: 7

Return Exchange

What do you want to do with this item?

Why are you exchanging?

Comment (Optional)

Add image (Optional)

What do you want to do with this item?

What's your exchange preference?

How would you like to exchange your item?

Exchange Details

Product to be exchanged

Hyper-Form Sneaker – Neon Sorbet · Qty: 1 · Size: 7

$99.99

Exchanging for

CrystalFlow Slide – Clear Horizon · Qty: 1 · Size: 7

$117.99

To Pay$18

Pickup Details

Pickup Date: Thursday (7th March 2025)

WAC -27C, Jarvis Plaza, New York City, NY · 110010

Payment Options

Get an extra $8 voucher by selecting this payment option

Last day to drop off your item

Wednesday December

Current Status

Exchange Requested

Watch out for further communication as we review your request.

Latest Update
Exchange requested at Santa Clara CA
Today, 13 Dec, 9:30 AM

Shipment Journey

Exchange Requested

Santa Clara CA · Fri 14 Dec, 8:00 PM

Delivered

Santa Clara CA · Thu 17 Dec, 9:00 PM

Season End Sale

Upto 30% Off · Shop Now

Print-less returns! Show your QR code at the counter or Print Label and you're good to go.

Curb return policy abusers

AI-powered customer segments to identify your high returners and apply segment-specific stricter policies.

30% revenue protected through eligibility enforcement

Convert returns into exchanges

One-click size and color swaps, instant exchange flows, and store credit incentives that keep money in your ecosystem.

28% of returns retained as exchanges or store credit

Returns, now your repurchase moments

Branded post-purchase touchpoints that surface complementary products and unlock new sales during the return flow.

39% higher AOV on exchanges vs original order

Automate reverse logistics, end to end

Multi-carrier label generation, real-time tracking, and two-way integrations with your WMS, ERP, and helpdesk.

70% reduction in manual returns approval work

600+

D2C brands automating returns with ClickPost

600+

carrier integrations across US, EMEA, APAC & India

28%

of returns converted to exchanges or store credit

70%

reduction in manual returns operations work

Built for how modern
ecommerce returns actually work

Self-serve returns that nudge exchanges over refunds, catch fraud early, and automate the entire reverse journey.

Smart policy engine

Apply different return rules to different customer segments automatically

Don't apply a 30-day returns policy as a blanket. ClickPost's AI segments shoppers and applies policies that match their value, history, and risk.

Identify VIPs, first-timers, and serial returners on the fly
Set different windows, fees, and refund methods per segment
Override with custom rules per region, SKU, or warehouse

Personalize returns

Exchange-first checkout

Convert refunds into exchanges with one-click size and color swaps

The exchange flow is the single most underused lever in ecommerce. ClickPost makes it the default, not the afterthought.

Instant exchange before the original return ships
Cross-catalog swaps with bonus credit incentives
"Shop anything" upsells that recover incremental revenue

Retain revenue

Risk & fraud

Catch policy abuse before the refund clears

Around 15% of returns are fraudulent. ClickPost flags high returners to keep wardrobers and keep-item abusers in check without slowing legitimate customers.

Automatically apply stricter policies for high returners
Add a return fee or offer store credit only
Automatic escalation rules for high-value items

Curb returns fraud

Multi-carrier logistics

Generate return labels across 600+ carriers

The deepest carrier network in the category. Whether you ship from Austin or Brooklyn, ClickPost picks the optimal return route automatically.

Single view for all return requests and statuses
Pre-paid label generation in under two seconds
Seamless in-store returns support

Talk to our experts

Customer experience

Keep customers in the know on every return automatically

SMS, email, WhatsApp — wherever your customer is, ClickPost meets them there with branded, real-time return updates.

Multi-channel notifications with full template control
Branded tracking page with upsell modules
Two-way helpdesk integration with Zendesk, Gorgias, Freshdesk

Learn more

Returns Protection · New

Free returns, funded by your shoppers

A native checkout widget: shoppers opt in to free, unlimited returns for a small fee you set. You keep the margin, they get peace of mind, and returns become a revenue line instead of a cost.

You set the price — flat, percentage, or tiered by order value
Native to your Shopify checkout — no redirect, no custom build
Shoppers buy free, unlimited returns on the order

Returns Protection

Free, unlimited returns on this order

Protection fee +$1.99

Order total $101.98

Pay now

You set the price — flat, %, or tiered by order value

ClickPost automates returns end to end, from first request to refund or exchange. One platform: branded self-service portal, AI-personalized policies, multi-carrier labels, and real-time tracking.

One automated lifecycle Tap a step

Best for

D2C brands Marketplaces Omnichannel retailers

Integrates

Shopify WooCommerce 80+ more 80+ more

Used by

PUMA Adidas Birkenstock

Available

US EMEA APAC

ClickPost vs. alternatives

How ClickPost compares to Loop, Narvar, and AfterShip

CAPABILITIES

Forward + reverse logistics in one platform

Storefronts supported

Carrier integration depth (label generation, two-way sync)

Return fraud + eligibility enforcement

Exchange + store credit conversion

Shopper-funded free returns

Pricing

CLICKPOST

Both

Shopify, WooCommerce, Magento, custom/API

600+ deep integrations

Yes

Yes, merchant sets the price (flat, %, or tiered) and keeps full margin

Custom / on request

LOOP

Exchange-led, now expanding across post-purchase

Shopify only

Label generation via EasyPost + pre-negotiated carriers

Yes

From ~$155/mo (Shopify app); custom at scale

NARVAR

Both

Shopify Plus, Salesforce Commerce Cloud, BigCommerce, Adobe Commerce

Label generation via EasyPost + pre-negotiated carriers

Yes (IRIS AI)

Yes

No direct equivalent; offers package insurance on a revenue-share model

Custom pricing

AFTERSHIP

Tracking-led, now a full post-purchase suite

Shopify, WooCommerce, Magento, BigCommerce, 70+ platforms

Tracking-led coverage

Yes

Yes (Return Care; requires Premium plan, adds 3% fee)

Public tiers from $11/mo

Comparison based on publicly available product information from each vendor, current as of August 2026. Reviewed quarterly.

We’ve been using Clickpost and it’s genuinely been super helpful. The post-purchase upsells have been a solid bonus for incremental revenue.

Samarth Sindhi

Chief Executive Officer, MarsGHC
ClickPost’s team were experts in their systems and integrated seamlessly with ours. They proactively resolved every issue, ensuring a smooth experience.

Sonali Das

D2C Tech and Product Head, Birkenstock
Great experience and fantastic support from ClickPost. This immediately cut our top post-purchase support tickets, making ROI easy to quantify. Plus, the customization features and upsell tools help increase AOV. Highly recommend.

Paul Fulton

VanillaPura
ClickPost helped us create a return experience that fit our business instead of forcing us to fit the platform. They customized our workflows without additional costs or developer support. The automation they built for our returns, freed up 5 hours a week.

Sandy Vangyi

Director of CX, GOPURE

INTEGRATIONS

Plugs into your stack in days, not months

Native integrations for Shopify and Shopify Plus, plus deep connections to major US carriers and the CX tools your team already runs.

Shopify & Shopify Plus one-click install, variant-level exchanges out of the box.

FedEx, UPS, USPS, DHL pre-paid labels, drop-off tracking, rate-shopping built in.

Klaviyo, Gorgias, Attentive, Zendesk every return event, in the tools you already use.

Proof & recognition

Rated 4.8 on G2. Named a Leader in returns. Enterprise-grade security.

Enterprise-grade certifications

ISO 27001 SOC 2 Type II GDPR Compliant CCPA Compliant

What returns problems does ClickPost solve for D2C brands?

ClickPost stops the quiet ways returns cost you money. It turns refunds into exchanges, flags serial returners so you can tighten their rules, and automates the return so your team stops approving and labeling each one by hand.

How much does ClickPost's returns software cost for a mid-size D2C brand?

Pricing is custom, based on your return volume and the modules you turn on, so you only pay for what you use. A short call gets you a real number. Many brands offset the cost with Returns Protection, where shoppers fund free returns.

What is the ROI of a self-serve returns portal, and how fast do brands see it?

It pays back through fewer refunds, less manual work, and exchanges that keep the sale. Most brands see it cover its cost within the first few months. You can model your own numbers in the ROI calculator.

Does ClickPost integrate with Shopify, my WMS, and major US carriers out of the box?

Yes. Native for Shopify and Shopify Plus, two-way sync with your WMS, ERP, and helpdesk, and connected to the major US carriers for labels and tracking. WooCommerce, Magento, and custom stacks connect through the API.

Is dedicated returns software worth it if we already use our 3PL's returns portal?

Usually yes. A 3PL portal ships boxes back but can't turn a refund into an exchange or brand the experience, so revenue leaks. If your return volume is high, dedicated software pays for itself. The ROI calculator shows your break-even.

How long does implementation take?

Most Shopify brands go live in days, not months, since the app is native and needs no engineering lift. Setups tied to a WMS, ERP, or custom carrier rules take a couple of weeks. You get a dedicated onboarding contact either way.

How does automated returns software cut WISMO tickets tied to refund status?

It keeps shoppers updated at every step. ClickPost tracks the return in real time and sends automatic status updates through to the refund, plus a branded page shoppers can check themselves. When people can see where things stand, they stop asking.

What are the hidden switching costs when moving to a new returns platform?

The real costs are migration time, rebuilt integrations, retraining, and downtime risk during cutover. ClickPost runs the migration with you so your rules and data carry over without a gap, and lays out the full cost up front, including any contract overlap.

Can you show a real example of a brand that cut returns costs with ClickPost?

Yes. After switching to ClickPost, GOPURE cut return processing time by 50%, eliminated manual returns, and freed up 5 hours a week through custom automation. "ClickPost helped us create a return experience that fit our business instead of forcing us to fit the platform," says Sandy Vangy, Director of CX at GOPURE. Read the full case study.

eCommerce Returns Software for Retaining Revenue

A returns flow that keeps revenue in the store

Select any item(s) to return or exchange

CrystalFlow Slide

How would you like to exchange your item?

Exchange Details

Pickup Details

Payment Options

Four ways ClickPost turns a cost center into a profit center

Curb return policy abusers

Convert returns into exchanges

Returns, now your repurchase moments

Automate reverse logistics, end to end

The most intelligent returns platform
for eCommerce

Built for how modern
ecommerce returns actually work

Self-serve returns that nudge exchanges over refunds, catch fraud early, and automate the entire reverse journey.

Apply different return rules to different customer segments automatically

Convert refunds into exchanges with one-click size and color swaps

Catch policy abuse before the refund clears

Generate return labels across 600+ carriers

Keep customers in the know on every return automatically

Free returns, funded by your shoppers

How D2C brands automate returns with ClickPost

How ClickPost compares to Loop, Narvar, and AfterShip

Powering 600+ leading retail brands

Plugs into your stack in days, not months

Rated 4.8 on G2. Named a Leader in returns. Enterprise-grade security.

What returns problems does ClickPost solve for D2C brands?

How much does ClickPost's returns software cost for a mid-size D2C brand?

What is the ROI of a self-serve returns portal, and how fast do brands see it?

Does ClickPost integrate with Shopify, my WMS, and major US carriers out of the box?

Is dedicated returns software worth it if we already use our 3PL's returns portal?

How long does implementation take?

How does automated returns software cut WISMO tickets tied to refund status?

What are the hidden switching costs when moving to a new returns platform?

Can you show a real example of a brand that cut returns costs with ClickPost?

Ready to Turn Returns into Your Next Revenue Channel

eCommerce Returns Software for Retaining Revenue

A returns flow that keeps revenue in the store

Select any item(s) to return or exchange

CrystalFlow Slide

How would you like to exchange your item?

Exchange Details

Pickup Details

Payment Options

Four ways ClickPost turns a cost center into a profit center

Curb return policy abusers

Convert returns into exchanges

Returns, now your repurchase moments

Automate reverse logistics, end to end

The most intelligent returns platform for eCommerce

Built for how modern ecommerce returns actually work

Self-serve returns that nudge exchanges over refunds, catch fraud early, and automate the entire reverse journey.

Apply different return rules to different customer segments automatically

Convert refunds into exchanges with one-click size and color swaps

Catch policy abuse before the refund clears

Generate return labels across 600+ carriers

Keep customers in the know on every return automatically

Free returns, funded by your shoppers

How D2C brands automate returns with ClickPost

How ClickPost compares to Loop, Narvar, and AfterShip

Powering 600+ leading retail brands

Plugs into your stack in days, not months

Rated 4.8 on G2. Named a Leader in returns. Enterprise-grade security.

What returns problems does ClickPost solve for D2C brands?

How much does ClickPost's returns software cost for a mid-size D2C brand?

What is the ROI of a self-serve returns portal, and how fast do brands see it?

Does ClickPost integrate with Shopify, my WMS, and major US carriers out of the box?

Is dedicated returns software worth it if we already use our 3PL's returns portal?

How long does implementation take?

How does automated returns software cut WISMO tickets tied to refund status?

What are the hidden switching costs when moving to a new returns platform?

Can you show a real example of a brand that cut returns costs with ClickPost?

Ready to Turn Returns into Your Next Revenue Channel

The most intelligent returns platform
for eCommerce

Built for how modern
ecommerce returns actually work