Post-Purchase Platform for Ecommerce Ops Teams [US]

Q: How does carrier allocation actually work?

You set rules based on cost, speed, zone, and service level. For each order, ClickPost scores eligible carriers against those rules and allocates the best fit in milliseconds, with automatic failover if a carrier is down.

Q: Who manages our carrier rates and contracts?

You manage your carrier contracts, negotiated rates, and billing directly with your carriers. ClickPost provides the intelligence layer by connecting to your carrier accounts through APIs and recommending the best carrier for each shipment based on cost, speed, SLA, and destination. ClickPost reads your rates to make recommendations but does not set, negotiate, or bill them.

Q: How do you reduce returned-to-sender parcels?

ClickPost uses address verification to catch bad or incomplete addresses before dispatch and real-time exception handling to reattempt failed deliveries, helping reduce returned-to-sender volume by up to 40%.

Q: What can ops and finance see in the control tower?

Apex brings carrier performance, SLAs, exceptions, and cost anomalies into one live dashboard, with alerts for SLA breaches and cost issues as they happen. Reports can be exported for finance teams, helping them make decisions using current operational data.

Q: Does it fit our existing WMS or OMS?

Yes. ClickPost connects with Shopify, major OMS and WMS platforms, and custom technology stacks through APIs, allowing it to fit into existing workflows without requiring businesses to replace their current systems.

Q: Which US carriers do you integrate?

ClickPost integrates with UPS, FedEx, USPS, DHL, and more than 600 carriers, including major regional and last-mile providers, through a single integration.

4.8

Manage carriers, delivery exceptions, and NDRs from one platform. Give ecommerce ops teams visibility to fix issues before they reach customers with ClickPost.

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Trusted by 450+ global brands

Refunds bleed revenue

Every instant refund is money and a customer walking out the door for good.

Wasted tracking traffic

Shoppers check tracking 3-4 times per order, on a carrier’s page that sells them nothing.

One-and-done buyers

Without a reason to return, first-time buyers never become repeat customers.

No personalization

Every customer gets the same generic post-purchase flow, regardless of value or history.

Keep the sale instead of refunding it

Lead every return with a size swap, color change, or store credit before an instant refund, so revenue stays in your store.

Exchange and store-credit incentives
Instant exchange, ship before return arrives
Policy rules by product and segment

Use case

A return leads with a size swap and store credit before a refund.

Business impact

54% of returns kept as exchanges.

Turn tracking visits into second orders

Your best-trafficked page after checkout should sell. Branded tracking pages carry recommendations, offers, and content, on your domain.

Personalized product recommendations
Offers and content blocks you control
Fully on your domain and brand

Use case

The tracking page recommends a refill on your domain while the order is in transit.

Business impact

Incremental revenue from your highest-intent traffic.

Treat your best customers like it

Give VIPs a smoother return path and richer offers, and win back at-risk buyers, with journeys keyed to customer value and history.

VIP and at-risk segmentation
Tailored offers and return policies
Higher repeat-purchase and NPS

Use case

VIPs get a smoother return path; at-risk buyers get win-back incentives.

Business impact

Higher repeat-purchase rate and NPS.

54%

Returns kept as exchanges

47%

Higher customer NPS

+18%

Repeat purchase rate

450+

Brands growing with ClickPost

Blogs

Ship smarter, read first

Practical guides on tracking, delivery, and returns from the teams solving post-purchase every day.

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Ecommerce tools

Free tools, real results

Calculators, benchmarks, and utilities built to fix the post-purchase metrics that move revenue.

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Assessment

Know where you stand

Answer a few questions and see how your post-purchase experience stacks up against leading US retailers.

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Ebooks

Playbooks worth downloading

Deep-dive guides on cutting WISMO tickets, streamlining returns, and turning one-time buyers into repeat customers.

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ROI calculator

Do the math on growth

See what faster returns, fewer delivery exceptions, and proactive tracking are worth to your revenue.

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Post-purchase that plugs into
your existing stack

600+ Carrier Partners
75+ Communication Gateways
50+ Storefronts, OMS, WMS

Shopify
Magento
Klaviyo
Attentive
Shipbob
Shiphero
UPS
USPS

See all integrations

How does carrier allocation actually work?

You set rules on cost, speed, zone, and service level. For each order, ClickPost scores eligible carriers against those rules and allocates the best fit in milliseconds, with automatic failover if a carrier is down.

Who manages our carrier rates and contracts?

You do. Your carrier contracts, negotiated rates, and billing stay directly between you and the carriers. ClickPost's role is the intelligence on top: it connects to your carrier accounts over API, recommends the best carrier for each shipment based on cost, speed, SLA, and destination, and tracks it end to end. It reads your rates to make that recommendation, but it does not set, negotiate, or bill them.

How do you reduce returned-to-sender parcels?

Address verification catches bad or incomplete addresses before dispatch, and real-time exception handling reattempts failed deliveries, cutting returned-to-sender volume by up to 40%.

What can ops and finance see in the control tower?

Apex pulls carrier performance, SLAs, exceptions, and cost anomalies into one live dashboard, with SLA-breach and cost alerts the moment they happen. Reports export for finance, so decisions run on real data instead of last week's spreadsheet.

Does it fit our existing WMS or OMS?

ClickPost connects to Shopify, major OMS and WMS platforms, and custom stacks via API, so it slots into your current workflow rather than replacing it.