Us - Retention & Growth Teams Solution

4.8

Branded tracking pages, exchange-first returns, and personalized upsells that keep revenue in the store and bring customers back for their next order.

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Trusted by 450+ global brands

Refunds bleed revenue

Every instant refund is money and a customer walking out the door for good.

Wasted tracking traffic

Shoppers check tracking 3-4 times per order, on a carrier’s page that sells them nothing.

One-and-done buyers

Without a reason to return, first-time buyers never become repeat customers.

No personalization

Every customer gets the same generic post-purchase flow, regardless of value or history.

Keep the sale instead of refunding it

Lead every return with a size swap, color change, or store credit before an instant refund, so revenue stays in your store.

Exchange and store-credit incentives
Instant exchange, ship before return arrives
Policy rules by product and segment

Use case

A return leads with a size swap and store credit before a refund.

Business impact

54% of returns kept as exchanges.

Turn tracking visits into second orders

Your best-trafficked page after checkout should sell. Branded tracking pages carry recommendations, offers, and content, on your domain.

Personalized product recommendations
Offers and content blocks you control
Fully on your domain and brand

Use case

The tracking page recommends a refill on your domain while the order is in transit.

Business impact

Incremental revenue from your highest-intent traffic.

Treat your best customers like it

Give VIPs a smoother return path and richer offers, and win back at-risk buyers, with journeys keyed to customer value and history.

VIP and at-risk segmentation
Tailored offers and return policies
Higher repeat-purchase and NPS

Use case

VIPs get a smoother return path; at-risk buyers get win-back incentives.

Business impact

Higher repeat-purchase rate and NPS.

54%

Returns kept as exchanges

47%

Higher customer NPS

+18%

Repeat purchase rate

450+

Brands growing with ClickPost

More on reducing support load

Blogs

Ship smarter, read first

Practical guides on tracking, delivery, and returns from the teams solving post-purchase every day.

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Ecommerce tools

Free tools, real results

Calculators, benchmarks, and utilities built to fix the post-purchase metrics that move revenue.

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Assessment

Know where you stand

Answer a few questions and see how your post-purchase experience stacks up against leading US retailers.

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Ebooks

Playbooks worth downloading

Deep-dive guides on cutting WISMO tickets, streamlining returns, and turning one-time buyers into repeat customers.

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ROI calculator

Do the math on growth

See what faster returns, fewer delivery exceptions, and proactive tracking are worth to your revenue.

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Post-purchase that plugs into
your existing stack

600+ Carrier Partners
75+ Communication Gateways
50+ Storefronts, OMS, WMS

Shopify
Magento
Klaviyo
Attentive
Shipbob
Shiphero
UPS
USPS

See all integrations

How does ClickPost drive retention and revenue?

By making post-purchase a channel: exchange-first returns keep revenue in the store, branded tracking pages upsell your highest-intent traffic, and segmented journeys bring customers back for the next order.

What is an exchange-first return?

The return flow leads with a size swap, color change, or store credit before offering a refund. It keeps the customer and the revenue, and around 54% of returns stay as exchanges.

How does instant exchange work without adding refund risk?

Instant exchange ships the replacement before the original comes back, with policy rules by product and segment deciding who qualifies. You keep the sale moving for trusted customers while your rules hold the line on the cases that need a returned item first.

Do branded tracking pages really upsell?

Shoppers visit tracking several times per order. Putting personalized recommendations and offers on that page, on your domain, turns otherwise idle traffic into a measurable revenue line instead of a status check the carrier owns.

How do we attribute the revenue back to post-purchase?

ClickPost reports revenue retained through exchanges, upsell from tracking recommendations, and repeat-purchase lift by segment in one view. It connects to Klaviyo and your analytics stack, so those numbers sit alongside the rest of your reporting.

Can we personalize by customer segment?

Yes. Journeys, offers, and return policies key off customer value and history, so VIPs get a smoother path and at-risk buyers get win-back incentives.