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Personalized Returns Policies that Protect Your Revenue

54% Returns Converted to Exchanges
39% Higher Value Exchanges
40% Revenue Retained via Store Credits
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Trusted by 450+ global brands

PUMA - SVG - 50
Oriflame - SVG - 50
Adidas - SVG - 50
Herbalife - SVG - 50
Birkenstock - SVG - 50
Sotheby - SVG - 50
The Body Shop - SVG - 50
  • Birkenstock - Case Study Image
    ClickPost’s team were experts in their systems and integrated seamlessly with ours. They proactively resolved every issue, ensuring a smooth experience.
    Sonali Das

    Sonali Das

     D2C Tech and Product Head, Birkenstock

  • Oriflame - Case Study Image
    With ClickPost’s real time tracking, customers receive timely updates, significantly reducing WISMO Queries and helping us improve our post purchase experience.
    Rachmat Trisnasaputra

    Rachmat T

    Rachmat T, Operations Director, Oriflame Indonesia

    Read Success Story
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Stop losing revenue to one-size-fits-all returns

Let ClickPost’s AI segment customers so you apply smarter policies.

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Giving every customer the same 30-day return window?
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Missing chances to convert returns into exchanges?
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Serial returners abusing your generous policies?
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Processing every return request manually?
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No idea which products or customers drive returns?
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Delayed refunds damaging customer trust?

Returns policies that adapt to customers.

Not the other way around

Segment customers, apply smarter rules - Banner
Segment customers, apply smarter rules
  • fi_7111111 Identify customer segments by lifetime value, purchase history, return behavior
  • fi_12789044 VIPs get premium policies, first-timers get standard terms
  • fi_10840987 Serial returners get restricted policies that protect margins
Start Revenue Retention
Push exchanges, not refunds - Banner
Push exchanges, not refunds
  • fi_12917048 AI-powered exchange nudges based on return reasons
  • fi_8245073 One-click size/color swaps across your entire catalog
  • fi_2169874 Store credit incentives to keep money in your ecosystem
Start Revenue Retention
Automate from request to resolution - Banner
Automate from request to resolution
  • fi_10382157 Branded self-serve returns portal for a seamless experience
  • fi_11284680 Real-time updates across email, SMS, WhatsApp
  • fi_13944255 Refunds triggered at your chosen milestone
Start Revenue Retention

Returns experiences that keep customers coming back

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LTV boosting policy personalizations

Segment customers with our AI. Offer personalized returns for each segment.
LTV boosting policy personalizations - Mobile Banner
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Optimize for your business

Use powerful returns analytics. Uncover hidden patterns, identify areas for improvement.
Optimize for your business - Mobile - Banner
LTV boosting policy personalizations - Banner
Optimize for your business - Banner

Leading carriers, shopfronts, WMS, ERP, OMS

Shopify - Fit
Increff - Fit
SAP
Vinculum - Fit
Shiphero - Fit
Woo Commerce - Fit
Dukaan - Fit
Magento - Fit
Capillary - Fit
UPS - Fit
Delhivery - Fit
Bluedart - Fit
4.8 Ratting Stars - White
4.4 Rating Stars White 4.4

Returns that Drive Retention

Discover how the most loved brands build customer loyalty with ClickPost
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users-love-us G2 2026 JAN 1 Momentum Leader Jan 2026 1 Highest User Adoption Jan 2026 1 High Performer Mid Market G2 2026 JAN 1

Frequently asked questions

What is ClickPost Returns & Exchange?

ClickPost Returns & Exchange is an automated returns management platform for ecommerce brands. It provides a branded self-service returns portal, instant exchange workflows, multi-carrier return label generation, and real-time reverse logistics tracking — helping brands reduce return costs and recover revenue through exchanges and store credit.

How does ClickPost compare to Loop Returns and AfterShip Returns?

ClickPost Returns offers similar core capabilities to Loop Returns and AfterShip Returns — branded self-service portals, exchange incentives, and automated workflows — but is designed for ecommerce brands across India and global markets. Unlike Loop (Shopify-only) or AfterShip, ClickPost integrates with 350+ carriers, supports Shopify, WooCommerce, Magento, and custom platforms, and includes end-to-end post-purchase visibility from forward shipping through reverse logistics in a single dashboard.

Does ClickPost support instant exchanges and store credit?

Yes. ClickPost Returns & Exchange supports instant exchange workflows that allow customers to select replacement items before returning the original. It also supports store credit offers as an incentive to reduce cash refunds, helping brands recover revenue that would otherwise be lost to returns.

Which ecommerce platforms does ClickPost Returns integrate with?

ClickPost Returns & Exchange integrates with Shopify, WooCommerce, Magento, and custom-built ecommerce platforms via API. It also connects with 350+ logistics carriers for return label generation and shipment tracking.

Can ClickPost handle reverse logistics tracking?

Yes. ClickPost provides real-time reverse logistics tracking across all return shipments. Brands can monitor return status, receive exception alerts, and keep customers informed via automated notifications on WhatsApp, SMS, and email throughout the return journey.

Is ClickPost Returns suitable for enterprise ecommerce brands?

Yes. ClickPost Returns & Exchange is built to handle high return volumes at enterprise scale. It includes a customizable rules engine for return policies, multi-warehouse and multi-seller support, advanced analytics, and dedicated enterprise integrations — making it suitable for large D2C brands, marketplaces, and omnichannel retailers.

What is the best returns management software for ecommerce brands in India?

ClickPost Returns & Exchange is one of the leading returns management platforms for ecommerce brands in India. It supports all major Indian logistics carriers, offers a branded returns portal, automates return approvals, and helps brands drive exchanges and store credit to minimize refund losses — making it a strong alternative to global tools like Loop Returns, AfterShip Returns, and ReturnPrime for India-first or Asia-Pacific focused businesses.