Communication Gateway Integrations

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4.8

Own your WhatsApp channel with ClickPost WhatsApp gateway

Go live in under 2 hours with direct WABA setup from the ClickPost dashboard
Connect Meta, assign numbers, and deploy approved templates instantly
Unified data ownership. All delivery reports and analytics stay in ClickPost
Eliminate BSP dependency with direct control over every notification
Seamless integration with tracking, NDR, returns, and order workflows

Talk to our experts

Trusted by 450+ global brands

"ClickPost has completely streamlined our dispatch and store operations saving us enormous time."

Sushil Lakhera

Head of Supply Chain, Forever New India

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"Our team has a single panel - whether it is B2B, Quick Commerce, offline shipments. All AWBs are housed on one platform making tracking easy."

Nikhil Rangari

AVP - Operations, Giva

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Smarter customer communication, powered by ClickPost

✅ Proactive alerts reducing WISMO queries by 76%
✅ Consistent notifications improving NPS and satisfaction
✅ Real-time delay and NDR alerts to improve delivery success
✅ 80+ event-based updates across the delivery lifecycle
✅ Reach via 75+ communication gateways
✅ Customizable templates with regional language support
✅ Segmentation by order value, location, or customer type
✅ Automated messaging to reduce support load

Frequently asked questions

Why do ecommerce businesses need to integrate with communication gateways?

Ecommerce businesses must integrate with communication gateways in order to talk to their customers one-on-one. Consistent customer communication helps build trust and increase brand loyalty. It is also the easiest way for customers to get in touch with businesses for queries. On the other hand, communication channels help retailers share important information about their stores with their customers like price drops, discounts, sales, and more.

What features should a business look for in a communication partner?

Some of the must-have features for a communication partner include - multi-channel messaging channels, trackable campaigns, high uptime, personalisable customer journeys, data-driven insights, outbound and inbound calling, multilingual support, and 24/7 customer care.

Which communication channels are the most effective in improving customer experience?

While every communication channel has its own set of advantages, the most important communication channel for businesses to use now is WhatsApp Business. WhatsApp is popular across the world because it lends itself very well to marketing efforts. Communication providers offering WhatsApp Business API integrations allow businesses to grow rapidly through its Catalog feature. Here, customers can make in-app purchases without ever visiting the website or marketplace.

What is omnichannel communication?

Omnichannel communication refers to speaking to customers on all channels, i.e., WhatsApp, SMS, Email, and social media. In omnichannel communication, brands maintain consistent voice across all platforms to ensure brand messaging stays intact regardless of where the customer comes across them. The biggest advantages of omnichannel communication include higher customer loyalty, ease of shopping, and trust.

How can the ClickPost gateway help businesses simplify customer communication?

Integrating with ClickPost gives brands instant access to all the communication gateways ClickPost is connected with. This means ecommerce businesses do not need separate subscriptions or contracts to start using any of the channels. The ClickPost gateway allows ecommerce merchants to send order-based notifications to customers across all available communication channels.