Abandoned checkouts, recovered by AI voice agents.
G2 - Orange BG 4.8 Star SVG

The CX Agent That Already Knows Your Customer

Introducing ClickPost Ally. An agentic AI shopping and support system for D2C brands on Shopify. Sells, resolves and remembers context across all your channnels.

WhatsApp - WebP
Chat - WebP
Gmail - WebP
Call - WebP

50 Million+ Monthly Shipments

Why Ally

Built on the ClickPost shipment intelligence layer that powers 50M+ orders a month

Other agents read your help center. Ally reads the carrier event, the order state, and every prior conversation. The answer is the truth, not a paraphrase.

01 / Personal from line one

Opens the way your brand would, if it remembered every customer.

Ally knows the customer's order, their last conversation, and what they were browsing. Greetings land. Recommendations feel earned.

∞
customer history recalled instantly
1st
message already knows who you are
02 / Post-Purchase Native

Live shipment state, not cached summaries.

90% of post-purchase questions are logistics. Ally reads ClickPost's live carrier feed, delivery attempts, and delay signals the moment a customer asks.

90%
of post-purchase questions are logistics
Live
carrier feed, not cached data
03 / Omnichannel

One brain across every channel.

Chat, WhatsApp, email, voice. Same memory, same brand voice, same authorization. The customer never starts over. The agent never forgets what was promised.

WhatsApp - WebP
Chat - WebP
Gmail - WebP
Call - WebP
All
channels, one shared memory
0x
context lost between channels
04 / Strict authorization

Never invents an exception.

Ally cites your policy doc. When a request moves outside its authorization, it hands off to a human with the full thread attached. No guessing, no improvising.

0
unauthorized exceptions made
100%
full context handed off on escalation
Channels

One conversation.
Every surface

Watch one thread carry forward: a recommendation on web chat, a price-drop alert on WhatsApp two hours later, an order placed, a delivery tracked, a cross-sell landed. Same Ally, same context.

Web & In-App Chat
A
Ally Β· Lume
Typically replies instantly
Today
Type a message…
Powered by Ally Β· ClickPost
Web Chat
2:14 PM
Same thread
WhatsApp
4:23 PM
1 brain
full context
WhatsApp
Email
Threaded replies in your brand voice
"Refund of $74 processed. Hits your card in 5 business days."
Inbound Voice
Picks up, verifies, resolves on the line
"Hi Priya. I can see the order. What can I do further?"
Outbound Voice
Calls back with context, not a script
"Your courier is 15 min away. Excited for your new suede jacket?"
Human Handoff
Full thread, full state, no tab switching
"Escalated. Priya on chat. Order + history attached."
A ClickPost Framework

The Resolution Envelope

The seven conditions every ClickPost agent holds before it goes live. Hold one, ship a chatbot. Hold all seven, ship a support team.

 

Click any condition
Baseline
Outer = harder
Stakes β†’
Pressure β†’


Capabilities

The full funnel. End to end

Ally isn't a chatbot that does FAQs. It runs the whole conversation, from the first product question to the second order.

Pre-purchase

Recommends like a store associate who has read every review.

SKU recommendations grounded in your Shopify catalog. Reads stock, sizing, fit, ingredients, compatibility. Surfaces the right product, not the most-clicked one.

2x
conversion when shoppers get pre-purchase answers real time
3/4
shoppers want help finding the right product
Sample
"If you liked the relaxed linen shirt, the oversized version drops Friday in your size."
Post-purchase

Resolves shipments from the source of truth.

WISMO, NDR resolution, returns, refunds, replacements. Live carrier feed, every integration. No screenshots, no escalations for routine tracking.

90%
WISMO queries resolved without human
6.4s
average resolution time
Sample
"Rohit from Swiftship has your package. ETA 2 to 4 PM. Want me to ping you when he is 10 minutes out?"
Policy

Quotes your policy doc. Never improvises.

Returns, refunds, discounts, warranty, loyalty. Cites the rule, gives the exact window, routes edge cases to a human with full context attached.

0
unauthorized exceptions made
100%
of responses cite policy source
Sample
"Your return window closes on Nov 18. We have a 20% off on variant exchanges."
Re-engagement

Upsells at the right moment.

When a package is delivered. When a customer returns asking a question. When a browsed product goes on sale. Surfaces the next conversation, not a generic promo.

5x
cheaper to retain a customer than acquire one.
~70%
probability of selling to an existing customer. Ally knows exactly when to ask.
Sample
"Your gold hoops were delivered yesterday. The matching cuff is back in stock if you wanted to pair them."

Ally is an agentic AI shopping and support system for Shopify brands. It answers pre-sale questions driving conversions, resolves shipment queries, explains your store policies; across chat, WhatsApp, email, and voice. One memory across every channel.

A chatbot answers from a static knowledge base. Ally is agentic: it reads live shipment data, your Shopify catalog, and your policies in real time, remembers every conversation across channels, and personalizes every reply to the customer in front of it. A chatbot says "check your tracking link." Ally says "your package is out for delivery between 2 and 5pm.

Chat, WhatsApp, email, and voice. The same conversation continues across every channel. Your customers never have to repeat themselves.

Yes. Ally syncs your full catalog including SKUs, variants, stock, descriptions, discounts and reviews. Recommendations are always grounded in what's actually available.

150+ languages. Ally auto-detects the customer's language and switches mid-conversation while preserving your brand tone and regional nuance.

Merchants are live within a day. Connect Shopify, configure your policies, and Ally is ready to take conversations.

4.8 Ratting Stars - White
4.4 Rating Stars White 4.4

Your customers shouldn't have to wait. Or repeat themselves. Test Ally on your store and shipment data.