The CX Agent That Already Knows Your Customer
Introducing ClickPost Ally. An agentic AI shopping and support system for D2C brands on Shopify. Sells, resolves and remembers context across all your channnels.
50 Million+ Monthly Shipments
Built on the ClickPost shipment intelligence layer that powers 50M+ orders a month
Other agents read your help center. Ally reads the carrier event, the order state, and every prior conversation. The answer is the truth, not a paraphrase.
Opens the way your brand would, if it remembered every customer.
Ally knows the customer's order, their last conversation, and what they were browsing. Greetings land. Recommendations feel earned.
Live shipment state, not cached summaries.
90% of post-purchase questions are logistics. Ally reads ClickPost's live carrier feed, delivery attempts, and delay signals the moment a customer asks.
One brain across every channel.
Chat, WhatsApp, email, voice. Same memory, same brand voice, same authorization. The customer never starts over. The agent never forgets what was promised.
Never invents an exception.
Ally cites your policy doc. When a request moves outside its authorization, it hands off to a human with the full thread attached. No guessing, no improvising.
One conversation.
Every surface
Watch one thread carry forward: a recommendation on web chat, a price-drop alert on WhatsApp two hours later, an order placed, a delivery tracked, a cross-sell landed. Same Ally, same context.
The Resolution Envelope
The seven conditions every ClickPost agent holds before it goes live. Hold one, ship a chatbot. Hold all seven, ship a support team.
The full funnel. End to end
Ally isn't a chatbot that does FAQs. It runs the whole conversation, from the first product question to the second order.
Recommends like a store associate who has read every review.
SKU recommendations grounded in your Shopify catalog. Reads stock, sizing, fit, ingredients, compatibility. Surfaces the right product, not the most-clicked one.
Resolves shipments from the source of truth.
WISMO, NDR resolution, returns, refunds, replacements. Live carrier feed, every integration. No screenshots, no escalations for routine tracking.
Quotes your policy doc. Never improvises.
Returns, refunds, discounts, warranty, loyalty. Cites the rule, gives the exact window, routes edge cases to a human with full context attached.
Upsells at the right moment.
When a package is delivered. When a customer returns asking a question. When a browsed product goes on sale. Surfaces the next conversation, not a generic promo.
Ally is an agentic AI shopping and support system for Shopify brands. It answers pre-sale questions driving conversions, resolves shipment queries, explains your store policies; across chat, WhatsApp, email, and voice. One memory across every channel.
A chatbot answers from a static knowledge base. Ally is agentic: it reads live shipment data, your Shopify catalog, and your policies in real time, remembers every conversation across channels, and personalizes every reply to the customer in front of it. A chatbot says "check your tracking link." Ally says "your package is out for delivery between 2 and 5pm.
Chat, WhatsApp, email, and voice. The same conversation continues across every channel. Your customers never have to repeat themselves.
Yes. Ally syncs your full catalog including SKUs, variants, stock, descriptions, discounts and reviews. Recommendations are always grounded in what's actually available.
150+ languages. Ally auto-detects the customer's language and switches mid-conversation while preserving your brand tone and regional nuance.
Merchants are live within a day. Connect Shopify, configure your policies, and Ally is ready to take conversations.