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Proactive
Notifications that
Build Customer Trust

60% reduced WISMO queries
47% improved customer NPS
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G2 - SVG 4.8 G2 Rating 2

Trusted by 450+ global brands

PUMA - SVG - 50
Oriflame - SVG - 50
Adidas - SVG - 50
Herbalife - SVG - 50
Birkenstock - SVG - 50
Sotheby - SVG - 50
The Body Shop - SVG - 50
  • Wellbeing Nutrition - CS Banner - V2
    ClickPost helped us enable automated notifications for our customers to effectively communicate all post-purchase milestones that enriches the customer experience. 
    sohan-kulkarni

    Sohan Kulkarni

    VP Supply Chain, Wellbeing Nutrition

Real-time notifications to keep customers
informed at every step

Reach customers where they respond best - Banner
Reach customers where they respond best
  • fi_18941932 (1) Notify on WhatsApp, SMS, Email, and trigger calls from one platform
  • fi_2645897 Automated triggers for pickup, in-transit, out-for-delivery, or custom milestones
  • fi_3593315-1 Fully customizable templates with regional language support
  • fi_5538550 (1) Segment notifications by order value, location, or customer type
Talk to our experts
Failed delivery management with proactive notifications - Banner
Failed delivery management with proactive notifications
  • fi_4329942 Instant alerts when delivery issues arise (address errors, unavailability, delays)
  • fi_3355385 Self-service rescheduling and address updates via WhatsApp
  • fi_8409481 Reduce return-to-origin rates and support ticket volume
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Capture NPS to improve customer experience - Banner
Capture NPS to improve customer experience 
  • fi_4718974 Automated NPS surveys after successful deliveries
  • fi_17336089 Track customer sentiment and identify quality patterns
  • fi_5431198 Understand what drives repeat purchases and loyalty
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Reduce support costs with Whatsapp automations

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ClickPost WhatsApp gateway 

Send notifications through WhatsApp Business API without managing multiple vendors.
ClickPost WhatsApp gateway - Banner
fi_12870580

Conversational WhatsApp bots

Let customers confirm orders, update delivery slots, and resolve issues. Build your own bots as per your use case.
Conversational WhatsApp bots - Banner
ClickPost WhatsApp gateway - Banner
Conversational WhatsApp bots - Banner
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one powerful platform
Shopify - Fit
Magento - Fit
Kaleyra - Fit
Ozonetel - Fit
Telephant - Fit
Gupshup - Fit
LimeChat - Fit
Delhivery - Fit
Shadowfax - Fit
Xpresbees - Fit
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Make Every Shipment Count

Discover how the most loved brands grow with ClickPost
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users-love-us G2 2026 JAN 1 Momentum Leader Jan 2026 1 Highest User Adoption Jan 2026 1 High Performer Mid Market G2 2026 JAN 1

Frequently asked questions

Can I customize notification channels as per my brand?

Yes, brands can select channels according to their requirements. They can even change their selection at a later time. You get tested templates and customization options to make your notifications an extension of your brand.

How do proactive notifications reduce failed deliveries?

When delivery exceptions occur (wrong address, customer unavailable, delays), ClickPost sends instant WhatsApp, SMS alerts or calls customers. They can immediately reschedule deliveries, update addresses, or confirm availability without calling support.

How does the NPS feedback collection work?

After successful deliveries, brands can automatically send NPS surveys via WhatsApp, SMS or Email asking customers to rate their delivery experience. Responses feed directly into your analytics dashboard where you can track trends, identify problem areas, and measure satisfaction over time.

How do ClickPost WhatsApp Bots work?

ClickPost offers in-house WhatsApp bot capabilities to build interactive conversation flows directly in ClickPost for NDR resolution, reverse pickups, and order confirmation using a visual bot builder. Deploy in minutes with customizable button labels, free-text input validation, and structured data output.

How does ClickPost's WhatsApp Gateway work?

Brands can create their WhatsApp Business Account directly from the ClickPost dashboard for end to end WhatsApp Business Account (WABA) ownership. All communication data, delivery reports, and analytics stay within ClickPost, giving you complete control without managing separate Business Solution Providers.