How Avimee Herbal Reduced RTOs by 5%

"ClickPost has been very helpful in reducing our human intervention and effort. After using it, we realized we are literally having to put in less effort to handle cases. Their smart alert system, the Control Tower, the carrier recommendations, it all works together."

- Kamal Kumawat ( Head of Supply Chain at Avimee Herbal )

Before: ClickPost Solutions

• Manual carrier allocation with no performance data to guide decisions
• NDR managed across separate courier panels.
• Courier performance tracked manually in Excel
• High manual effort across daily operations

After: ClickPost Solutions

• AI-driven performance based allocation optimizing for speed and delivery success
• NDR resolution with automated buyer outreach and rescheduling
• ClickPost Apex control tower for real-time carrier KPI monitoring
• ClickPost Apex’s smart alerts reducing manual overload 

The Results

5% reduction in RTO

• AI-optimized performance based carrier allocation driving fewer failed deliveries

NDR resolution in under 40 minutes

•  400–500 daily NDRs handled in one view with bulk actions

Stronger courier accountability

• Data-backed performance reviews enabling faster SLA decisions

Heavily reduced human interventions

• With ClickPost Apex smart alerts to act faster on exceptions