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Intelligence
Parth - AI Voice Agents COD order confirmations, NDR recovery AI Carrier Allocation 200B+ data points evaluate the best carrier per order. Apex Identifies and acts on exceptions Ally Agentic support for all channels
D2C Shipping
Multi-Carrier Integrations Branded Tracking Returns & Exchanges Failed Delivery Management Delivery Date Estimates Order Editing Notifications
Specialised Shipping
ClickPost Darwin B2B and bulk shipping Hyperlocal deliveries D2C quick commerce Cross Border Ship eCommerce orders worldwide
Featured
Header Feature Festive Readiness Hub Everything you need to hold delivery promises through peak season. Get ready
Use cases by category
Fashion and lifestyle Beauty and cosmetics Home decor and furniture Health and Wellness Consumer Electronics
Integrations
Carriers 600+ carriers across 30+ countries Storefronts Shopify, Magento, WooCommerce and more WMS/OMS Sync orders and inventory both ways Communication gateways WhatsApp, SMS, email and voice
Tool
ROI Calculator (1) NDR ROI Calculator See what a 40% RTO cut is worth on your monthly volume. Run the numbers
Resources
Blog Deep dives & guides Ebooks & reports Research & benchmarks Assessments Tools to assess your D2C operations Comparisons How ClickPost leads vs alternatives API Docs Resources you need to interact with our API Product updates What's new at ClickPost Trust center Security and Compliance at ClickPost
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RTO Playbook (1) 90-Day RTO Reduction Playbook Go from diagnosis to a 25% cut in RTO in 90 days. Get the playbook
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Logistics Automations for Beauty and Cosmetic Brands

ClickPost automates tracking, returns, COD confirmation, and failed delivery recovery for beauty brands.

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See how it works
D2C - Beauty and Cosmetic

Delivery decisions trained on 5 billion+ shipments.
Trusted by operations teams at 600+ brands.

ClickPost streamlines operations across multiple parties and acts as a logistics enabler for us.

Kailash S.

Operations Team

The post-purchase upsells have been a solid bonus for incremental revenue.

Samarth Sindhi

Samarth Sindhi

CEO

With ClickPost, every courier booking happens from one panel, B2B, B2C, Quick Commerce.

Nikhil Rangari

Nikhil Rangari

AVP Operations

9%

lesser RTOs

~100%

on-time deliveries

ClickPost is the heartbeat of our operations.

Piyush Kumar

Piyush Kumar

AVP Operations

AI Allocation is like moving from riding a tricycle to a sports bike.

Anirudh Likhite

Anirudh Likhite

SVP Supply Chain & Procurement

The real-time tracking statuses are reassuring for teams and customers.

Rajat Mehra

Rajat Mehra

Product Manager

10%

Faster Delivery TAT

33%

RTO reduction

Order creation used to take whole-day. Now with ClickPost allocation is real time, and if partner A fails it automatically routes to partner B.

Pulkit Chaturvedi

Pulkit Chaturvedi

Head of Supply Chain

Returns with ClickPost have increased our NPS

Anshu Kumar

Anshu Kumar

Logistics & Customer Delight Lead

Tracking, carrier allocation and returns have become seamless with ClickPost.

Vipin Kumar

Vipin Kumar

Senior Director Supply Chain

80%

NDRs solved in 24H with Parth AI.

100%

AI NDR Calling with Parth

Smart alerts, single-dashboard visibility into every breach have lifted productivity.

Soumyadip Singha

Soumyadip Singha

Operations Manager

We have reduced complaints by 20% in 6 weeks.

Nayana Chethan

Nayana Chethan

Head of Customer Support

Make your post-purchase experience
glow with ClickPost
Why beauty is different

Why beauty is different

Repeat-driven revenue, high COD share that makes every failed delivery expensive.
RTOs High COD Fit issues
What your brand ops need

What your brand ops need

Fast deliveries with branded tracking that build trust.
Branded Tracking Faster deliveries
Know more
Earn the repeat order

Earn the repeat order

AI routes to the best courier. Self-serve order edits reduce support load.
AI carrier allocation Order editing
Know more

Why beauty is different

Be it a first-time or a reorder, good delivery
experiences build loyalty
Serums, shampoos, and cosmetics get bought again and again.
So a single bad delivery could cost you the customer.

A bad delivery ends the relationship

They highly anticipated the delivery, so a slow delivery that means you will breach the promise date, kills trust.

Launches and drops increase support load

Beauty runs on limited launches, influencer drops, and sampling. Each one floods support with where-is-my-order tickets
28–32%
Repeat purchase rates for beauty products
30-50%
COD rates. One of the highest amongst categories
18-20%
RTOs for beauty brands in India

HOW CLICKPOST HELPS

Own the experience,
from the buy button to the next order

Self-serve order edits and upsells

Reduce support load, let customers add/edit a shade or a serum. No tickets for you.
  • Control order edit window as per your delivery timelines
  • Google address verification, reduce RTOs
  • Recommend relevant products, induce upsells
40% Lesser Support Costs
33% Lesser RTOs
See how it works
Self-serve order edits and upsells

Real-time branded updates

Proactive updates by email and SMS at every milestone, plus a branded tracking page that looks like your brand. Fewer "where is my order" tickets during drops and peak.
  • Mobile-first branded tracking page
  • Milestone alerts by email, SMS, and push
  • Estimated delivery dates that set expectations
60% Lesser WISMO
47% Higher NPS
See how it works
Real-time branded updates

Failed delivery recovery

Trigger multi-channel journeys when a delivery fails. Use AI calling for scalable feedback collection, and auto update couriers
  • Set NDR journeys using a combination of SMS, WhatsApp, AI calling
  • Customer feedback directly sent to couriers via API
  • Standardised failed delivery buckets, trigger custom flows
100% NDR Coverage
40% Lesser RTOs
Learn more
Failed delivery recovery

AI order confirmation

Reconfirm buyer intent and convert COD to prepaid with Parth, our AI voice agent
  • Calls customers after they place an order. Confirms address and intent
  • Nudges to covert COD to prepaid
  • Sends a payment link on WhatsApp
Built in telephony
Multi-lingual support
Talk to Parth
AI order confirmation

Getting started

Go live in days. Join the company 
of the most loved beauty brands

700+ carrier integrations

Go live in days. Join the company 
of the most loved beauty brands

Easily manage all your carriers from a single platform. Prevent SLA breaches and track performance.
75+ communication gateways

75+ communication gateways

Integrate multiple channels, or ClickPost WhatsApp gateway. Keep customers informed for all milestones.
AI-first analytics

AI-first analytics

Ask your shipment data anything with AI assistants within all ClickPost modules
  • Pilgrim - BG
    ClickPost's AI Allocation automatically routes orders to our best-performing carriers in each region. It's like upgrading from a tricycle to a sports bike.
    Anirudh Likhite
    Anirudh Likhite
    SVP Supply Chain and Procurement, Pilgrim
  • Avimee Herbal
    With the smart alerts set in the Apex Control Tower, we’re literally having to put in less efforts to understand where the problem is and manage them faster
    Kamal Kumawat
    Head of Supply Chain at Avimee Herbal
    Head of Supply Chain at Avimee Herbal
  • Nykaa - Testimonial
    ClickPost and Nykaa both have come a long way! We are working on 2 hours, even 30 minutes delivery and how we can push our connection speed. ClickPost is the heartbeat of Nykaa's logistics ecosystem.
    Piyush Kumar
    Piyush Kumar
    AVP, Logistics Operations, Nykaa
  • Dot and Key - BG
    Before Apex Control Tower, everything was manual: pickup handling, order processing, NDR. Now smart alerts and single-dashboard visibility into every breach have lifted productivity across both ops and CX teams.
    Soumyadip Singha
    Soumyadip Singha
    Operations Manager, Dot & Key
4.8 Ratting Stars - White
4.4 Rating Stars White 4.4

Automate your logistics
with ClickPost

Book a 30-minute demo with our experts to build a world-class 
post-purchase experience
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