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Logistics Automations for Fashion Brands

AI allocation, branded tracking, delivery recovery, and returns, across all carriers on one platform.

Fashion Solution

Delivery decisions trained on 5 billion+ shipments.
Trusted by operations teams at 600+ brands.

ClickPost streamlines operations across multiple parties and acts as a logistics enabler for us.

Kailash S.

Operations Team

The post-purchase upsells have been a solid bonus for incremental revenue.

Samarth Sindhi

Samarth Sindhi

CEO

With ClickPost, every courier booking happens from one panel, B2B, B2C, Quick Commerce.

Nikhil Rangari

Nikhil Rangari

AVP Operations

9%

lesser RTOs

~100%

on-time deliveries

ClickPost is the heartbeat of our operations.

Piyush Kumar

Piyush Kumar

AVP Operations

AI Allocation is like moving from riding a tricycle to a sports bike.

Anirudh Likhite

Anirudh Likhite

SVP Supply Chain & Procurement

The real-time tracking statuses are reassuring for teams and customers.

Rajat Mehra

Rajat Mehra

Product Manager

10%

Faster Delivery TAT

33%

RTO reduction

Order creation used to take whole-day. Now with ClickPost allocation is real time, and if partner A fails it automatically routes to partner B.

Pulkit Chaturvedi

Pulkit Chaturvedi

Head of Supply Chain

Returns with ClickPost have increased our NPS

Anshu Kumar

Anshu Kumar

Logistics & Customer Delight Lead

Tracking, carrier allocation and returns have become seamless with ClickPost.

Vipin Kumar

Vipin Kumar

Senior Director Supply Chain

80%

NDRs solved in 24H with Parth AI.

100%

AI NDR Calling with Parth

Smart alerts, single-dashboard visibility into every breach have lifted productivity.

Soumyadip Singha

Soumyadip Singha

Operations Manager

We have reduced complaints by 20% in 6 weeks.

Nayana Chethan

Nayana Chethan

Head of Customer Support

ClickPost lowers RTO, promotes exchanges,
and reduces support tickets
Fashion’s unique challenges

Fashion’s unique challenges

Scaling operations as volume surge. Dealing with size/fit issue returns and high support load.
RTOs High returns Multi-carrier management
Reduce shopper anxiety

Reduce shopper anxiety

Branded tracking, multi-channel notifications, AI-led delivery recovery across 600+ couriers
Tracking Real-time notifications
Protect your margins

Protect your margins

Self-serve order edits reduce support load. Returns automations nudge towards exchange.
Auto-returns Order editing

Challenges for fashion D2C brands

Delivery and returns experience
decide who buys again

High returns due to size and fit issues

Amongst the highest across categories. The gap between what your product page promises and what is delivered could be high.

High queries, chances of RTOs on COD orders

With every new collection launch or seasonal surges, anticipation and support load, both rise.
20–25%
Return rates across fashion brands
30-50%
COD rates for D2C fashion
15-18%
RTOs for beauty brands in India.
Own the experience,
from the buy button to the next order

AI carrier allocation

Maximise chances for delivery and optimise shipping costs across all carriers.
  • Choose parameters: SLA adherence, pricing, TAT, RTO%
  • The algorithm weighs recent and historic performance for 5B+ shipments
  • Auto-selects the best carrier for every order for delivery success
AI carrier allocation

Failed delivery recovery

Trigger multi-channel journeys when a delivery fails. Use AI calling for scalable feedback collection, and auto update couriers
  • Set NDR journeys using a combination of SMS, WhatsApp, AI calling
  • Customer feedback directly sent to couriers via API
  • Standardised failed delivery buckets, trigger custom flows
100% NDR Coverage
40% Lesser RTOs
Failed delivery recovery

Real-time tracking and notifications

Keep customers informed at all stages for forward and reverse shipments
  • Accurate real-time delivery date estimates
  • Branded tracking page, with relevant product recommendations
  • Standardised tracking statuses across 700+ couriers, for operations teams
Real-time tracking and notifications

Self-serve order edits and upsells

Reduce support load, let customers add/edit a shade or a serum. No tickets for you.
  • Control order edit window as per your delivery timelines
  • Google address verification, reduce RTOs
  • Recommend relevant products, induce upsells
40% Lesser Support Costs
33% Lesser RTOs
Self-serve order edits and upsells-1

Automated returns and exchanges

Branded, exchange-first experience nudges shoppers to exchange. Set your own rules to automate returns and refunds.
  • Reduce support load with self-serve returns portal
  • Customise QC for selected milestone. Auto-trigger refunds
  • Retain revenue with refunds as store-credits
54% Returns turned to exchanges
40% Revenue retained
Automated returns and exchanges

Getting started

Go live in days. Join the company 
of the most loved beauty brands

700+ carrier integrations

Go live in days. Join the company 
of the most loved beauty brands

Easily manage all your carriers from a single platform. Prevent SLA breaches and track performance.
75+ communication gateways

75+ communication gateways

Integrate multiple channels, or ClickPost WhatsApp gateway. Keep customers informed for all milestones.
AI-first analytics

AI-first analytics

Ask your shipment data anything with AI assistants within all ClickPost modules
  • The Bear House-1
    Before Apex, the first hour of every day went to pulling reports from multiple couriers and building pivot tables just to find where shipments were stuck. Now we catch issues before the customer ever writes in.
    Nayana Chethan
    Nayana Chethan
    Customer Support Head, The Bear House
  • Miniklub - Case Study - Image
    ClickPost links everything - warehouses, pickups, delivery zones and calculates delivery dates we can confidently promise customers.
    Raguventhan
    Raguventhan
    Head of Technology, Miniklub
  • Snitch - Banner
    The rise of omnichannel retail has further pushed us to integrate online and offline channels, ensuring we can serve shoppers wherever they are. With e-commerce growth, robust reverse logistics systems have also become critical for handling returns efficiently.
    mahadevan-pillai
    Mahadevan Pillai
    VP – Operations & Supply Chain at Snitch
  • ABFRL - Banner
    I might onboard a new logistics partner, but I don't have to change any configuration. It just works the same as my existing partner. That is where I see value with ClickPost.
    Vamsi Krishna
    Vamsi Krishna
    Head of Product (Ecommerce Backend), ABFRL
4.8 Ratting Stars - White
4.4 Rating Stars White 4.4

Automate your logistics
with ClickPost

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post-purchase experience