Logistics Automations for Home Decor Brands

Unify multiple courier partners on a single platform. Track and resolve exceptions across all of them on a single platform.

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Trusted by 450+ global brands

ClickPost's NDR management helps us resolve delivery issues fast as we scale. We track every exception to ensure customers get their orders timely.

Sahil Kapoor

Supply Chain at Vaaree
ClickPost makes adding a new courier partner very simple. Tracking for both forward and reverse is now seamless for us.

Shadil Khan

Product Manager, Pepperfry

Why home decor is different

High intent, yet occasion specific with bulky or fragile items - delivery has to be perfected.

Multi-carrier management RTO

Track carrier performance

Manage multiple carriers and transparently track SLAs. Easily switch carriers for on-time deliveries

AI Allocation SLA breach alerts

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Protect every delivery

Failed delivery recovery workflows, AI voice agents, ensure delivery success

Voice AI for NDR Tracking

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Multi-carrier management

Reliance on a single courier partner can be unreliable due to the variety of goods and delivery timelines.

High queries due to delivery delays

Big, bulky and varied items can cause delivery delays or failed attempts

20–25%

Return rates across fashion brands

30-50%

COD rates for D2C fashion

15-18%

RTOs for beauty brands in India.

Estimated delivery dates

Accurate delivery dates on product page and tracking increase buyer confidence.

Dynamic EDDs across carriers and pincodes
Boost conversions on product page
Real-time EDDs on tracking pages reduce anxiety

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Home Decor - Estimated delivery dates

AI carrier allocation

Maximise chances for delivery and optimise shipping costs across all carriers.

Choose parameters: SLA adherence, pricing, TAT, RTO%
The algorithm weighs recent and historic performance for 5B+ shipments
Auto-selects the best carrier for every order for delivery success

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AI carrier allocation

Failed delivery recovery

Trigger multi-channel journeys when a delivery fails. Use AI calling for scalable feedback collection, and auto update couriers

Set NDR journeys using a combination of SMS, WhatsApp, AI calling
Customer feedback directly sent to couriers via API
Standardised failed delivery buckets, trigger custom flows

100% NDR Coverage

40% Lesser RTOs

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Failed delivery recovery

Real-time tracking and notifications

Keep customers informed at all stages for forward and reverse shipments

Accurate real-time delivery date estimates
Branded tracking page, with relevant product recommendations
Standardised tracking statuses across 700+ couriers, for operations teams

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Home Decor - Real-time tracking and notifications

700+ carrier integrations

Go live in days. Join the company  of the most loved beauty brands

Easily manage all your carriers from a single platform. Prevent SLA breaches and track performance.

75+ communication gateways

75+ communication gateways

Integrate multiple channels, or ClickPost WhatsApp gateway. Keep customers informed for all milestones.

AI-first analytics

AI-first analytics

Ask your shipment data anything with AI assistants within all ClickPost modules