Logistics Automations for Health and Wellness Brands

Accurate delivery dates, multi-carrier allocation, branded tracking, delivery recovery across all carriers on one platform.

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Wellness Solution Banner

Trusted by 450+ global brands

After using ClickPost we have reduced the delivery time of medicines to our customers, delivering better customer experience.

Abhinav Johary

AVP Supply Chain Operations, Tata 1mg
ClickPost's voice AI automated customer engagement after failed delivery and captures responses in real time.

Sohan Kulkarni

VP Supply Chain, Wellbeing Nutrition
The need to manually update courier-lane mappings has been completely eliminated. Once the rules are set, performance based allocation handles the rest. It picks the right courier every time based on real performance.

Abhishek Jain

Head of Supply Chain Operations, PlatinumRx

Keeping on-time promises

A delivery or routine wellness subscriptions can have dire consequences when it’s late.

Multi-carrier management SLA breaches

Reduce shopper anxiety

Real-time tracking, multi-channel notifications, across 600+ couriers

Delivery date estimates Real-time notifications

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Protect your margins

Self-serve order edits reduce support load. AI voice agents reschedule second attempts.

Voice AI for NDR Order editing

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Multi-carrier management

Reliance on a single courier partner can be unreliable due to TAT, coverage or inefficient pricing. Multiple carriers are necessary.

High queries, as anticipation is high

A shipment can carry someone’s necessary medicines and supplements.

20–25%

Return rates across fashion brands

30-50%

COD rates for D2C fashion

15-18%

RTOs for beauty brands in India.

AI carrier allocation

Maximise chances for delivery and optimise shipping costs across all carriers.

Choose parameters: SLA adherence, pricing, TAT, RTO%
The algorithm weighs recent and historic performance for 5B+ shipments
Auto-selects the best carrier for every order for delivery success

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AI carrier allocation

Failed delivery recovery

Trigger multi-channel journeys when a delivery fails. Use AI calling for scalable feedback collection, and auto update couriers

Set NDR journeys using a combination of SMS, WhatsApp, AI calling
Customer feedback directly sent to couriers via API
Standardised failed delivery buckets, trigger custom flows

100% NDR Coverage

40% Lesser RTOs

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Failed delivery recovery

Real-time tracking and notifications

Keep customers informed at all stages for forward and reverse shipments

Accurate real-time delivery date estimates
Branded tracking page, with relevant product recommendations
Standardised tracking statuses across 700+ couriers, for operations teams

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Real-time tracking and notifications-1

Estimated delivery dates

Accurate delivery dates on product page and tracking increase buyer confidence.

Dynamic EDDs across carriers and pincodes
Boost conversions on product page
Real-time EDDs on tracking pages reduce anxiety

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Estimated delivery dates

Self-serve order edits and upsells

Reduce support load, let customers add/edit a shade or a serum. No tickets for you.

Control order edit window as per your delivery timelines
Google address verification, reduce RTOs
Recommend relevant products, induce upsells

40% Lesser Support Costs

33% Lesser RTOs

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Wellness - Order Editing

700+ carrier integrations

Go live in days. Join the company  of the most loved beauty brands

Easily manage all your carriers from a single platform. Prevent SLA breaches and track performance.

75+ communication gateways

75+ communication gateways

Integrate multiple channels, or ClickPost WhatsApp gateway. Keep customers informed for all milestones.

AI-first analytics

AI-first analytics

Ask your shipment data anything with AI assistants within all ClickPost modules