Overview of Hyperlocal Delivery Management Software in eCommerce
Ecommerce has seen tremendous growth and changes in the 20 years of its existence. Ecommerce logistics and transportation companies too, have evolved to meet and serve ever-expanding customer demands. As a result of this, many logistics providers have included a fairly new delivery model, hyperlocal delivery, in their already vast online shipping service catalog. A hyperlocal delivery software is a delivery management system that uses advanced A.I.-driven technology to source customer orders directly from a local store. A hyperlocal delivery software company helps eCommerce businesses by procuring goods directly from a local vendor in the end customer’s locality. Doing this, reduces the overall cost of shipping, simplifies logistic operations, and offers superfast order deliveries.
This article is dedicated to teasing out the best hyperlocal delivery and management software companies for eCommerce shipping. Further down, we will also be discussing the key specifications every online business should look for in their hyperlocal delivery software company. But, before all of that, let’s get a better understanding of what hyperlocal delivery is and how hyperlocal delivery management software can benefit an eCommerce business.
Top 10 Best eCommerce Hyperlocal Delivery Management Software for Online Business [Updated List in 2021]
ClickPost is a SaaS logistics company that provides ecommerce companies all kinds of delivery and shipment management services including hyperlocal delivery. ClickPost integrates with over 150 carriers to bring automation to every aspect of the shipping journey and reducing the burden on online businesses. ClickPost’s dashboard allows last-minute delivery address changes. This feature is extremely useful to make hyperlocal delivery management easy for carriers and delivery agents.
It also features NDR management (Non-Delivery Report) for failed deliveries. In fact, with ClickPost customers can themselves go online and file their complaints or queries using the self-serve platform. As soon as the order leaves the vendor, ClickPost starts sending order update messages to the customer's phone, email or WhatsApp.
Jungle Works is a hyperlocal marketplace software that enables ecommerce companies and sellers to come onboard onto a single platform. Jungle Works’s Yelo allows e-commerce companies to enlist multiple vendors on their account and manage all hyperlocal deliveries with a single tap. Yelo’s hyperlocal delivery management software helps online retailers build mailing lists, avail of discounts, subscription plans and other loyalty programs to increase customer retention. Yelo automates order dispatches and uses the shortest possible routes to fulfill hyperlocal deliveries in the shortest possible time.
3) Far Eye
FarEye is an on-demand hyperlocal delivery management software that provides contactless hyperlocal deliveries to customers. This SaaS platform can help ecommerce companies manage order surges with their driver crowdsourcing feature that allocates more drivers to perform hyperlocal deliveries at the shortest notice. It uses dynamic planning to integrate with HRMS platforms (Human Resource Management System) so that driver and fleet availability is communicated through all channels. This reduces any delay that might occur due to manual interventions.
Bringg is a logistics and supply chain management software company that offers hyperlocal delivery management and last mile delivery solutions to ecommerce companies. Bringg’s hyperlocal delivery management software features dispatch and route optimisation methods to increase delivery efficiency in terms of speed and overall performance. Bringg also offers easy integrations with several carriers at once so your orders reach a wider audience. Bringg aims to bring down hyperlocal and last mile delivery costs by automating several operations and using both hired and contracted vehicles and delivery agents.
Shippo is an ecommerce shipping and delivery management software with operations in several countries in the world. This software company provides end-to-end logistics solutions as well as shipment management solutions like packing, labelling, bundling, customisation, etc. Shippo can be used by online businesses for hyperlocal delivery management as well. Shippo has an automated messaging system that triggers notifications to customers and ecommerce stores every time their order crosses a milestone. Orders can be tracked in real-time and proof of delivery is obtained after every order fulfillment to reduce discrepancies.
LogiNext is a cloud-based global logistics and ecommerce shipping software company that provides hyperlocal and last-mile delivery services. They offer their services to both B2B and B2C brands and have recently launched a new service, MILE, to take on the challenges of the hyperlocal, same-day, and last mile deliveries. LogiNext MILE is a plug-and-play portal that offers fast integrations with numerous vendors and third-party carriers. This A.I-driven software can be used for total hyperlocal delivery management like receiving orders, track drivers, assigning local merchants for pickups, etc.
ShipStation is an order and delivery management software that provides a multitude of various shipping services for online retailers including hyperlocal delivery management. With ShipStation, online businesses can easily showcase their inventory on Squarespace, Shopify, Magento, etc. ShipStation also manages orders and inventory for ecommerce customers. You can choose a payment and shipping plan based on the number of your monthly order volume.
Locus is a logistics and supply chain management software company that uses artificial intelligence to process orders faster, allocate drivers for hyperlocal delivery and manage fleets in real-time for efficient order fulfillment. The main aim of Locus is to reduce delays caused by manual intervention in transporting orders from one place to another. Locus uses dynamic planning, route optimisation and integrations with several carrier companies to offer seamless order delivery. It also provides a real-time tracking mechanism on all its orders and maintains SLAs (Service Level Agreement) between parties.
Stamps is an international shipping and logistics software company that provides excellent shipping solutions to ecommerce companies. Stamps give online businesses access to big marketplaces like Etsy, ZenCart, Amazon, Shopify, and many more. It also provides discounted international and domestic shipping rates when sending shipments via UPS and USPS. Using Stamps is very easy too. All you need to do is import all your orders onto the Stamps dashboard, select the carrier and ship. With Stamps’ delivery management software managing your ecommerce venture will become a lot easier.
10) Ziel Commerce
Ziel Commerce is a hyperlocal delivery and management software that lets ecommerce companies delve into the hyperlocal marketplace without any worries about scalability and security. It allows online businesses to connect with multiple local merchants for easier order procurement and faster deliveries. This hyperlocal delivery software offers several payment gateways so that customers can choose and pay through whichever mode they prefer. Ziel Commerce can also be used through their mobile app that sends push notifications to customers about order status and lets sellers manage their orders even on the go.
What is Hyperlocal Delivery
Hyperlocal delivery is a special kind of ecommerce shipping method where an ecommerce company fulfills customer orders directly from a local store/vendor near the customer’s delivery address. In hyperlocal delivery, as the name suggests, order fulfillment happens at an extremely local level. Hyperlocal delivery management requires online businesses to directly get in touch with several local brick-and-mortar stores. So that, when a customer places an order it can be delivered to them directly from a local store near their residence. The typical geographical perimeter of hyperlocal deliveries is anywhere between 5 - 50kms. The delivery times can vary between a maximum of 6 to 8 hours.
Hyperlocal delivery is a highly sought-after mode of delivery in the ecommerce world. Currently, hyperlocal delivery is made available for ecommerce sectors like food, groceries, pharmaceuticals, etc. But the aim for ecommerce companies is to offer hyperlocal deliveries beyond these sectors as well. Hyperlocal delivery management is critical and challenging because it requires simultaneous smooth functioning and coordination between logistics teams, courier partners, delivery agents, etc. With so many variables, it’s no wonder that hyperlocal delivery and management software companies have become the need of the hour.
The constant support and automation offered by hyperlocal delivery software is key to providing faster and more efficient deliveries to customers. Since hyperlocal deliveries are best achieved with a tech-enabled team, we have shortlisted the best hyperlocal delivery software companies for your online business. These SaaS companies are masters in delivery management and also provide hyperlocal delivery solutions to ecommerce businesses. Let’s find out more about them!
Why is Hyperlocal Delivery Software the Preferred Choice for Online Businesses?
Apart from the obvious advantage hyperlocal delivery provides - faster deliveries within hours - there are some other reasons logistics providers and ecommerce companies are attracted to hyperlocal delivery.
1) Hyperlocal delivery management is a necessity for ecommerce companies providing services in food, groceries, pharmaceutic, home-salon, home improvement (plumbing, gardening, etc.) and healthcare facilities like babysitting, elderly care, etc.
2) A hyperlocal delivery software immensely reduces the costs of shipping operations and all the challenges that come with it. Hyperlocal delivery shares only one aspect of shipping with other modes of deliveries - the last mile delivery. By procuring goods from local stores themselves, hyperlocal delivery completely does away with logistics technicalities associated with first-mile and mid-mile logistics.
3) Since hyperlocal delivery business works within a small geographical area, the cost and challenges of managing product returns or reverse logistics is relatively easy and cost-efficient.
4) Shipping logistics providers also prefer hyperlocal delivery platforms because it does not require storing inventory in warehouses. Additionally, the chance of product damage in transit is also reduced in hyperlocal delivery systems.
What are the Key Benefits of Offering Hyperlocal Delivery Management for an Ecommerce Store?
1. Schedule Deliveries
Hyperlocal delivery software systems allow ecommerce companies to schedule on-demand deliveries. Online businesses can deliver orders by entering the day and time slot when a customer is present in their destination address.
2. Route Optimisation
Hyperlocal delivery management software uses superior A.I.-driven technology to map routes and choose the one with the least traffic congestion. Route optimization plays a crucial role in hyperlocal deliveries because of their time-sensitive nature.
3. Order Visibility
Hyperlocal delivery and management software comes with a real-time tracking feature to track orders throughout their journey. This feature not only alerts customers about their order’s whereabouts but also builds trust in them towards the brand.
4. Share Feedback
Like most delivery and shipment management systems, hyperlocal delivery management software offers customers the opportunity to share feedback after the receipt of their order. This allows e-commerce companies, local stores and carrier platforms to gauge their performance and improve their shipping operations.
5. Contactless Deliveries
The Covid pandemic has led to the addition of many new rules in ecommerce shipping. One of those is contactless deliveries. A hyperlocal delivery software can alert drivers about these rules and validate if those rules are being followed by them during the time of delivery.
6. Order and Delivery Zone Allocation
Hyperlocal deliveries can be made to several locations from their nearby local vendors. Manually managing multiple vendors, huge order numbers and driver allocation can become very difficult. A hyperlocal delivery management software takes away the pain and makes order and delivery zone allocation more efficient by automating the entire process.
From the above discussion, it is pretty clear that hyperlocal delivery is a shipping service that e-commerce companies should definitely consider offering to their customers. Not only do deliveries made within 6 - 8 hours increase customer satisfaction, but hyperlocal delivery as a whole combines the experience of online shopping with offline shopping. This mode of delivery is a good option for mature shoppers as well as people only getting introduced to the world of online shopping.
Still, there are many challenges facing the hyperlocal delivery model. Synchronizing logistics teams, making delivery partners available 24/7, managing local vendors and multiple carriers, optimizing fleet and driver routes. All of these difficulties can make hyperlocal delivery seem a little less attractive for the online seller. But there are ways to remedy that. By choosing to work with a hyperlocal delivery management software company all of those challenges become easily manageable. We suggest you book yourself a demo with any of these hyperlocal delivery softwares to get an idea of what your ecommerce business stands to gain from this service.
We hope this article gave you an in-depth look into the working of the hyperlocal delivery software. We hope it helps you choose just the right one for your business. All the best for your future endeavors!