Overview of Narvar Shipping Company & The Reasons Behind Stellar Narvar Reviews
With each passing day, the eCommerce industry is growing to become a more competitive space. Unlike earlier days, where the product was the only integral ingredient required to be the number one player in the market, today, there is a long list of criteria that need to be met.
Out of this, one essential practice is providing a convenient post-purchase experience to customers. Along with seamless delivery, nowadays, customers look for brands/businesses that can provide them with hassle-free post-purchase services as well. In this respect, Narvar company is one that offers superior services in shipping and logistics.
Narvar shipping is a platform used for supply chain management, that assists eCommerce businesses in providing an impeccable shopping experience to their customers, right from placing the order until delivery and fulfillment.
In this article, we will be addressing a few core aspects about the Narvar company, including the general Narvar reviews in the eyes of its customers and whether or not you should select this company as a shipping partner for your business.
1) What is Narvar Inc?
To begin with, let’s try to understand what exactly is the Narvar company and what is its role. This should help you answer the question, “is Narvar legit?”
The Narvar startup enables businesses in engaging more efficiently with their customers after purchase. It provides eCommerce businesses with software that improves the post-purchase experience with a seamless interface, detailed text updates, and a wide range of return services.
The aim of Narvar company is to retain customers by providing new and improved services, as this can reduce overhead costs as well. The company believes that post-purchase is the most crucial aspect in the customer’s shopping experience.
Narvar is a customer-centered platform through which retailers can engage with customers and make them happier than they have ever been. The company was founded by Amit Sharma in 2012, who is an expert in supply chain management and omnichannel experiences. He has worked with multinational companies like Williams-Sonoma, Walmart, and Apple.
Currently, Narvar shipping is present in 38 countries and is available in 55 languages. Over 70% of the adults in the U.S have had an improved post-purchase experience because of Narvar.
Now that you have a basic understanding of what Narvar is, let’s take a look at the products and the best features the company has got to offer.
2) List of Top Features & Products offered by Narvar Shipping
With Narvar’s partner network, you can now seamlessly connect in-store eCommerce experiences to a digital experience. With a concierge, packages can be dropped off effortlessly to your customers in over 9,000 locations.
Narvar’s wide network gives retailers the opportunity to reduce the costs of logistics as well as the number of stolen packages. With solutions by Narvar Concierge, you can unify consumer communications without having to invest in your own operating systems.
2.1.2) How does it work?
At Narvar, consumers are always put first. While checking out, the consumer can select to get the package delivered to a location with Narver Concierge and likewise for returns. With this facility, consumers get the added benefits of flexibility, convenience, and saved time.
With Narvar Ship you can boost customer confidence and achieve additional revenue by setting a clear expectation for the delivery before purchase. This platform helps increase the conversion with reliable estimates for delivery.
This platform reduces shipping anxiety and transforms shoppers into valuable customers. Narvar Ship provides higher transparency, thus increasing purchasing confidence. Additionally, flexible rules can be configured to the specific needs of your business, assuring accurate estimates of delivery dates even for varying service classes.
2.2.2) How does it work?
Customers can find out the exact date when their products will be delivered to them with the surface delivery dates at check out as well as on the product pages. You can now calculate exactly when the package will be delivered to your customer using proprietary data.
With Narvar Track, you can create your own branded tracking page based on the shipment and consumer locale. You can keep your consumers informed by notifying them by Email and SMS. Narvar shipping tracking offers post-purchase touchpoints that can be used as product recommendations for driving new revenue and distributing marketing assets.
This platform gives you complete flexibility and control over your brand. Additionally, the specialized marketing campaigns and website helps increase performance and revenue.
The delays and errors can seamlessly be resolved before the issue is experienced by the customer. This ensures that your consumers receive a higher quality of service, and in turn, it increases loyalty for the brand and sales of your product.
2.3.2) How does it work?
Your consumers can be notified about the status of their orders and you can monitor the performance of the shipment. These product recommendations, marketing assets, and estimated delivery time can be extended to any of the pages on your website.
Due to the accurate updates Narvar shipping tracking sends its customers, the company usually ranks high when it comes to Narvar tracking reviews.
With Narvar Notify, you can keep up the communication with your loyal consumers and send them messages to engage and build trust in the community. Customized messages with specific marketing triggers can be sent out for your brand.
Proactive messaging assists in building trust and loyalty in the customer for the brand. With this platform, you can connect with your consumers on varying platforms, from SMS to Email and even on social media.
Narvar Notify turns delivery delays into moments that build trust in the consumer and improve customer engagement in their shopping experience.
2.4.2) How does it work?
Narvar has a partnership with over 50 Order Management and eCommerce systems, and is integrated with 300 plus carriers. This way you have complete control over the shopping experience you want to give to your customers.
This platform allows you to use pre written or customized messages to help you optimize additional revenue and convey crucial information at the same time.
2.5) Return and Exchange
Narvar Return and Exchange offers a seamless way for your customers that go as far as an at-home pickup in over 20,000 locations. That too, without the need for labels, boxes or any hassle.
Customer anxiety is reduced with prompt updates via Email, WhatsApp and SMS. With Narvar Return and Exchange, you no longer have to deal with tedious returns procedures, and instead, you can switch to an effortless online experience which helps build your community.
One size certainly doesn’t fit all, and with this service you can provide a differentiated return policy for your customers. Up to 35% of revenue can be retained with product exchanges on this platform. Even your online return and exchanges can be customized. With convenient pickups at home, refund notifications can be dispatched to your most loyal customers.
2.5.2) How does it work?
Narvar is equipped with a wide logistics network that is spread across 300 plus carriers and 200,000 locations. This makes reverse logistics comparatively simpler and assists the distribution system in sorting, restocking, and reselling the products better.
With Narvar Monitor, you can unlock real-time insights into the logistics network of your company, alongside the useful delay intelligence to improve fulfillment performance and motivate repeat purchases.
With this live tracking, you can reduce time-consuming WISMO calls and friction from the customer’s experience. This fuels the next order, maximizes compliance, and improves the scorecard of the carrier.
2.6.2) How does it work?
The Narvar company is trusted by several renowned brands like Levis, Gamestop and Yeti. This real-time visibility provides a live view into every order’s journey from off-the-shelf to the customer’s doorstep.
Narvar Monitor provides actionable intelligence that sends over predictive delays if the shipment is stuck or has missed the delivery date. This feature also helps contribute to the high number of positive Narvar tracking reviews.
2.7) Lumi-Packaging Marketplace
Lumi by Narvar was recently introduced and is now the best marketplace for packaging and print suppliers. Lumi is a platform that offers brands direct contact with consumers and facilitates collaborations with suppliers.
With thousands of factories available on Lumi, you as a retailer can make informed decisions on your suppliers. Detailed supplier profiles and a transparent pricing system is provided on the platform so that you can check every detail of your project before production. This helps standardize the workflow for suppliers and prevent errors.
Narvar Lumi comes with a number of quality management features that ensure an exceptional defect free rate of 99.9%.
2.7.2) How does it work?
Lumi connects the supply chain and customer experience to create a dynamic and responsive platform that is more equipped to handle the dynamic retail industry. The tool available on this platform helps brands create packaging that is cost effective, memorable, as well as sustainable.
Narvar provides insights and unique data into consumer behavior, returns and shipments, whereas Lumi’s software provides operational and manufacturing intelligence. The two when combined open up several unrecognized opportunities for brands in the market.
Now that you have familiarized yourself with the products offered by Narvar and the features of each one of them, here are a few more reasons why you should select the Narvar company.
3) Why select Narvar?
Narvar aims to simplify the lives of retailers as well as their customers. Its mission is to help retailers provide world-class service to their customers. As a retailer, Narvar shipping is a good partner for your eCommerce business because several interactions can be done with one single touch in the tool.
Right from seamless order tracking with Narvar shipping tracking to prompt updates about the package, convenient returns and customer care. This supply chain platform is the starting point to interactions across the Web, SMS, GoogleAssistant, etc.
Secondly, Narvar brings in the expertise required in the eCommerce industry in the form of high-end Supply Chain Management, Machine Learning and Customer Care. The company empowers the retailer to provide a first-class experience to its customers via its scalable and comprehensive platform.
4) Role of Narvar in the eCommerce Industry
Narvar company assists retailers in the eCommerce industry to optimize deliveries and returns across 28 countries. With this platform, the customer service experience can be automated and streamlined at several levels. Narvar merges technology for basic customer services like returns, exchanges and the exact time of delivery to save a lot of time for both the retailer and the customer.
This platform solves complex challenges with advanced technology. The main problem faced by companies is the lack of technology leverage in semi-urban markets to solve problems related to customer service/experience. Quite often these problems arise due to lack of communication or selecting the wrong medium.
In this respect, Narvar shipping earns several points since the Narvar company constantly reinvents its hold on technology to remain an active member of its league.
5) How to use Narvar for Direct Sales
The success of Direct Sales depends on the personal relationships between your customers and consultants. With Narvar company, you can give your consultants the tools that are required to build loyalty and trust amongst the customer.
The strategies used by the Narvar company help in building trust and confidence throughout the post-purchase experience. Not only this, it also allows your consultants to provide timely information to customers so that the friction as well as other customer service bottlenecks are reduced. This helps Narvar rank quite high when it comes to Narvar employee reviews on popular shipping forums.
The Narvar company has experience with providing services to over 1100 brands. It can simplify the post-purchase journey for both your consultants and customers with tracking, order communications, and online returns. Further, the company localizes to tap into missed opportunities. The company has a wide reach and is able to cater to rural areas as well.
And now, let’s take a closer look at the advantages and disadvantages of choosing Narvar shipping for business.
6) Pros of using Narvar
Based on Narvar’s customer reviews, listed below are advantages you will gain by using this platform.
* The softwares enables brands to create a unique and optimized experience for consumers.
* It is a straightforward and simple to use platform. The customer experience can easily be tailored and the data insights received are easy to read.
* The products offered by Narvar are easy to implement and maintain. They come with a plug-and-play option that allows you to test and configure beforehand.
Like all software, Narvar has its own drawbacks, let’s take a look.
7) Cons of using Narvar
* The platform is a little pricey and may not be best suited for a startup.
* Needs minor changes to improve the software and its knowledge base to make its UI experience smooth.
* Customer service is not quite prompt and solutions take time to get fixed.
If Narvar shipping didn’t seem like the best fit for your business and you’re looking for other shipping fulfillment and supply chain management platforms, Clickpost is a good alternative.
8) Best Competitor of Narvar Shipping
Similar to Narvar, ClickPost is also a shipping fulfillment platform for eCommerce businesses and provides a wide range of services that can improve the post-purchase experience for customers.
With ClickPost you can easily integrate with over 150 carriers, marketplaces and storefronts. This platform provides integration with APIs for shipping label generation, pickup and order creation. Further, it has a unified dashboard for shipments across all carriers, and it automatically assigns shipments to the best-suited carriers based on the destination and size of the parcel.
ClickPost, just like Narvar, is user friendly and can provide simple and fast solutions.
9) Narvar Pricing and Options
Narvar is a paid software, however, it does not openly provide the information regarding its price. That being said, thanks to popular logistics forums, it can be inferred that this platform is best suited for medium and large sized companies since it is slightly costly.
Moreover, Narvar company follows a ‘per feature’ pricing model, meaning that you will have to pay for as many functionalities of the platform as you wish to use. Additionally, there is no free trial or demo offered and the platform does not charge a fee for set up.
10) Final Conclusion
Narvar shipping enables you to build loyalty with your customers. The platform offers complete transparency into your eCommerce shipping, order fulfillment, and returns through a convenient and effortless interface that helps manage complex transactions with multiple items.
With the Narvar company as your logistics partner, you can give your customers the best experience and keep them updated about their orders, new products, recommendations, and even offer a wide range of seamless return options.