1. Overview of Cash on Delivery Courier Service in UAE
Growing eCommerce in the UAE is creating demand for value-added services in the region owing to increased competition. To keep pace with the sector, online sellers must leverage every opportunity to convert and retain customers in a cutthroat battle for market share. Cash-on-Delivery or COD is one such service that has been gaining popularity in the United Arab Emirates.
Cash-on-Delivery allows the payment of an online order to be made at the time of delivery to the end consumer. This gives the customer the flexibility to pay for the order once it has been received, and online sellers gain more consumers in the market. COD is a convenient choice for buyers as it does not require any financial information to be divulged to the seller. The procedure is rudimentary without requiring the shopper to spend time entering payment details in an online portal.
Cash-on-Delivery, however, comes with its drawbacks. Since the product has not been paid for, the consumer has a greater tendency to refuse acceptance of the product. In such an event, the product has to be returned to the seller, which results in doubling the shipping cost of the order and increasing the probability of damage or loss of the product.
Therefore, it is important for online businesses to consider the possible consequences of a service like COD, and to deliver a product with the best experience eCommerce companies must enlist the services of a delivery partner that is able to handle the sensitive process without creating hassles for your business or the customer. This article discusses the best courier companies that offer Cash-on-Delivery services in the UAE and helps you decide which partner is right for your business.
2. Top 10 Best Cash on Delivery (COD) Courier Service Provider Companies in UAE
Aramex is a leading global logistics company. It has significant operations in the Middle East and enables eCommerce businesses to reach more than 220 countries and territories across the globe.
Aramex is known to work with businesses of all scales and offers integrations with multiple online selling channels. It offers several fulfillment services such as warehousing, packaging, labeling, and more. It enables businesses to accept orders via Cash or Cash upon delivery of a product.
Postaplus is a courier service headquartered in Kuwait City. It was founded in 2005 as a logistics and fulfillment company and has operations all over the Middle East region including the UAE. This company offers dedicated shipping solutions for eCommerce businesses in the region.
Postaplus is known for its delivery management services and offers Cash or card on delivery services to online sellers. It also offers fulfillment services such as warehousing, packaging, and express delivery services.
2.3) Naqel Express
Naqel Express is a Middle Eastern shipping and fulfillment company headquartered in Riyadh. It was established in 1993 and has expanded to 12 countries in the region. This provider handles more than 4 million shipments per year through its fleet of 3000+ vehicles and 3500+ professionals.
Naqel Express offers several logistics services that include freight forwarding, clearance at customs, warehousing, and storage. It allows online businesses to accept orders to be paid in cash or card at the time of delivery.
Aymakan is a Saudi-based logistics company founded in 2014. This courier service provider operates all over the Middle East and provides eCommerce companies with access to over 130 nations around the world.
Aymakan provides businesses with a personal account manager to handle all their requirements and offers reporting and analytics features to ensure that businesses can track progress. The payment collection service at Aymakan allows businesses to receive COD orders and consumers can pay via cash or card upon delivery.
2.5) First Flight
First Flight is a logistics company headquartered in Deira, Dubai. It was founded in 1996 and operates in 250 countries and territories around the world. It covers 1800 destinations across the globe through a network of 8 international branches and 930 offices.
First Flight offers several eCommerce fulfillment services including warehousing, order processing, and order distribution among others. It also provides a Warehouse Management System to keep track of company stock. First Flight offers Cash-on-Delivery services within the UAE and allows consumers to pay via card as well.
2.6) Barq Express
Barq Express is a shipping company headquartered in Riyadh. This courier service provider company has major operations in the Middle East region including UAE.
Barq Express offers a host of dedicated solutions for eCommerce companies including real-time tracking of orders, route optimization, returns management, and packaging. It also provides COD services to enable consumers to pay with cash or card at the time of delivery.
2.7) Shipa Delivery
Shipa Delivery is a leading third-party logistics company headquartered in Dubai. It is a brand of Agility, a leading global freight forwarding company. This courier service offers dedicated solutions for eCommerce companies in the UAE and has a reach of more than 100 countries.
Shipa Delivery facilitates cross-border eCommerce and offers On-demand, Same Day and Next Day delivery options. It is an end-to-end solution for online sellers with origin fulfillment to last delivery capabilities. It offers cash or card-on-delivery facilities for the end consumer.
Jeebly is a logistics service provider based in Dubai and operating in the Middle East region. It has a significant presence in the MENA region and India with offices in 6 locations. This courier service specializes in providing affordable delivery solutions to online sellers in the region.
Jeebly offers various order fulfillment services that include multi-location pickups, returns management, and express delivery. Jeebly also offers same-day and next-day delivery services with the option to receive payments through cash upon delivery of the product to the end consumer.
Fodel is a Dubai-based logistics and shipping company founded in 2017. It is a relatively new entrant in the industry aimed at improving last-mile deliveries and providing affordable shipping solutions to online sellers in the Middle East. It is a portmanteau of ‘Forward Delivery’.
Fodel operates more than 2500 pick-up points and offers a 24x7 package collection service. It is integrated with all major online selling channels such as Shopify and Magento. Fodel offers a Cash-on-Delivery facility to online businesses for maximum convenience to end consumers.
ViaMe is a logistics company based in Dubai providing affordable shipping services to online sellers in the UAE. It uses technology to offer feasible and prompt delivery services in the region. This company works with small and medium-scale businesses and provides dedicated services to eCommerce businesses.
ViaMe allows businesses to make on-demand delivery requests with both instant and scheduled options. It enables businesses to track shipments in real-time to ensure that the product is on track to be delivered within the stipulated time. With 24x7 customer support and a professional fleet, ViaMe ensures an enhanced delivery experience, coupled with a COD facility to allow end consumers to pay for their orders upon delivery.
3. How to Choose the Best Cash on Delivery (COD) Courier Service Company in the United Arab Emirates
Cash-on-Delivery involves a hyperlocal approach where the delivery agent must engage physically with the end consumer to receive and complete payment of the product. The courier you partner with must be able to receive, process, and transfer such payment without any troubles. In order to ensure that your delivery partner is an ideal candidate for your online business, consider the following points before settling for one.
3.1) Non-delivery receipt management
The courier company must have a robust NDR management system. In the event that your end customer is not able to receive the order or the delivery agent is unable to deliver the product, a seamless NDR management system allows you to connect with the end consumer to understand the issue with delivery and resolve it. A reliable partner must make all necessary attempts to complete the delivery.
3.2) Consumer support
To serve your end customer effectively, a dependable customer support service must be provided by your courier partner. If there are hiccups in the process of delivery, good customer service will make sure that your problem is heard and resolved at the earliest.
Choose a partner that offers wide serviceability for its COD operations. To improve your reach and provide access to more consumers, you need to partner with a courier service that has a wide coverage area. A wide coverage area also ensures that the courier partner will be able to make the delivery more efficient.
3.4) Order tracking
To improve the chances of the order being accepted by the consumer at the time of delivery visibility is important. When a consumer is able to see where the product is at any particular point in time, it gives the consumer a sense of control. Order tracking also helps you keep track of the status of the delivery. Should an order be stuck in a place for longer than required, a monitoring feature can help get the issue resolved faster. Choose a partner that offers decent order tracking capabilities.
3.5) COD remittance
When payment is received from the end consumer upon delivery of the product, it is kept with the courier partner till such time as it is transferred to the online seller. The period between receiving and transferring the payment can be an issue for businesses that need to maintain optimum cash flows within the company. Therefore, choose a courier company that has a shorter COD remittance period to receive your payment as fast as possible.
3.6) Courier reputation
The reliability of the courier service you hire is always going to be one of the most important aspects of your eCommerce venture. Since brick-and-mortar stores are replaced by online platforms, online sellers need logistics partners to get the product to the doorstep of the end consumers.
When getting the product shipped with high efficiency is so critical to the success of the business, it becomes imperative to hire a reputable service with industry experience. While the courier services industry has stiff competition, not all players are able to satisfy the needs of the business.
Especially in matters concerning the handling of cash payments made by customers, a reliable will ensure that you receive your payment in an accurate and timely manner.
4. Final thoughts
Cash-on-Delivery is a great way to attract more customers and most major online businesses around the world offer the feature today. While eCommerce giants like Amazon rely on an in-house logistics team to collect payments at the time of delivery, smaller companies that cannot afford to operate a self-owned shipping-arm, rely on courier companies to offer the same service. A courier company plays an important role in the process of payment collection. It is tasked, not only with delivering the product, but also with handling cash handed over by the end consumer, and transferring it in a reasonable time to the seller.
As more customers opt for convenient ways to make payments for their online orders, businesses compete to provide the best delivery experience. A courier partner is a key player in the order fulfillment process and choosing the right one is the most important consideration for an eCommerce business relying solely on doorstep deliveries. The wrong courier partner can mean losing out on revenue or worse, customers.