Dunzo API Integration Platform

Get Direct integrations with AWB, Shipping label, Tracking, Cancellation, NDR, Returns API of  Dunzo using ClickPost.

 

ABOUT DUNZO

Dunzo is a popular name in the hyperlocal pickup and delivery services for eCommerce businesses. Their on-demand logistics solution offers same-day delivery for items such as groceries, pet supplies and more, with no minimum order value. 

 

SCHEDULED DELIVERIES

Offer pick up and delivery of orders/ goods at any time you choose. Enhance customer purchase experience with increased flexibility and ensure high order fulfilment rates. 

 

MULTIPLE ORDERS

Raise multiple orders at the same time easily with an API integration. Reduce the hassle of raising orders manually for high logistics efficiency. Grow your hyper-local business at no added cost and service fee.

 

 

 

SUPPORT AND LIVE TRACKING 

Dunzo ensures seamless hyper-local deliveries with express support to answer order queries and live tracking to enable real-time updates about scheduled and on-road deliveries. 

INTEGRATING WITH DUNZO: DIRECT V/S CLICKPOST 

Integration Time

  • Direct: 2-6 weeks

  • Using ClickPost: Immediate go-live

Ongoing API issues

  • Direct: 15-20 per quarter

  • Using ClickPost: 1-2 per quarter

SLA monitoring

  • Direct: Manual

  • Using ClickPost: Automated

 

CLICKPOST API FOR INTEGRATING WITH DUNZO

ClickPost already has API integrations with Dunzo for the complete shipping process.

  • Manifestation and shipping label generation API: Create order on Courier Partner, fetch waybill and shipping label and place pickup request

  • Track Shipment API: Track your shipment using AWB and Courier Partner

  • Cancellation API: Cancel shipment manifested on Courier Partner for faster returns

  • EDD API: Show estimated delivery date for shipments on the order checkout page

  • NDR Action update: Updates the after NDR action directly on courier company’s database

  • Return Webhooks: Track your return shipment using AWB and Courier Partner using webhooks

  • EDD API: Show estimated delivery date for shipments on the order checkout page

  • NDR Action update: Update the courier company on NDR

  • Returns: Track your return shipments using AWB and Courier Partner

View API Documentation

" We went live with 3 new couriers in 1 week using ClickPost - Superfast execution with no technical glitches. Our reach has increased and overall logistics costs have gone down by more than 10%, thanks to ClickPost "
Head of Logistics
Online Apparel Brand

ClickPost integrates with 120+ Carrier Partners

xpressbees fetchr rivigo safexpress indiapost wowexpress aramex ekart dtdc dunzo dotzot Gati dhl bluedart ecomexpress Delhivery Shadowfax Fedex
 

List of E-Commerce Shipping Solutions

View all logistics service providers in India and how ClickPost helps you integrate with them

 

Read More

HOW IT WORKS?

Courier integrations-min

Step 1

Select the courier
Picture2

Step 2

Enter Credentials, Pricing etc.
Unified dashboard

Step 3

Start Generating waybills
 

Why e-commerce companies prefer ClickPost over traditional logistics aggregators?

  • Complete control over Contracts with Logistics Partners
  • No middle-layer - Faster resolution of Shipping queries
  • Complete transparency in courier performance
  • Advanced features to reduce RTO% and automate operations
Courier tracking Dashboard
 

CLICKPOST SOLVES MULTIPLE PROBLEMS BEYOND SHIPPING PARTNER INTEGRATIONS

  • Courier Partner Recommendations: Our logistics intelligence platform comes with a recommendation engine. We help you pick the most suitable courier partner for your orders based on their pickup and delivery performance, payment modes, serviceability, RTO orders and 50+ signals.

  • Engaging post-purchase experience: Keep your customers in the loop with automated order status notifications on email and SMS. Reduce post-purchase anxiety and WISMO calls, and get an opportunity to sell more with customer engagement.

  • Branded tracking pages: Make it easier for shoppers to track their orders. Offer a branded tracking page on your store, customized to match your brand. Upsell, cross-sell, collect feedback and improve your NPS score on the page.

  • Automated NDR flow: With an automated NDR flow, we help you reduce RTO by almost 9%. Get insights into shopper preference and gather feedback in real-time to prevent order delays and post-purchase regret.

  • Hassle-Free Integrations: Integrate all your carrier partners with one ClickPost API to bring all your data onto a unified dashboard. Get complete visibility on your logistics to improve order fulfilment.

Explore Clickpost features

 

Overview of Dunzo

Dunzo is a hyperlocal delivery startup based in India. It was founded in 2014 in Bangalore. It offers a platform that connects customers to delivery partners who can receive items, make purchases, and deliver food orders at the doorstep. Dunzo is currently operational in Bangalore, Pune, Gurgaon, Hyderabad, New Delhi, Chennai and Mumbai. Dunzo has received an estimated $140 million between 5 rounds of funding and venture debt. It is expanding its operations across the country. It reported a revenue of INR 77 crore from operations during the financial year 2019-20 against a loss of INR 343 crore in the same period. Despite the losses, the company continues to grow and has been able to reach a gross merchandise value (GMV) of $100 in FY20 and is currently valued at $200~ million.

Dunzo is funded by tech giants like Google and is one of the first movers in the quick commerce industry. While the hyperlocal delivery and P2P delivery markets are nascent in India, Dunzo is already facing competition from the likes of Swiggy & Flipkart who launched their own hyperlocal delivery solutions known as Instamart and Quick respectively. Dunzo specializes in delivering groceries, essential items, food orders, fruits and vegetables. It can also be used for P2P deliveries for sending items to another person within the same city. In each of these cases, a Dunzo delivery partner will receive the order from the designated pickup destination and then deliver it to the final location. The location of the delivery can be selected by the receiver in case s/he orders from a store or restaurant.

The location of delivery can be selected by the sender in case the app is being used to send a package. Dunzo provides users with a wallet as well which can be used to place orders online, however, the digital wallet cannot be used to pay for sending packages. Dunzo markets itself as a platform that can be used to send anything from anywhere, and presents itself as a solution to hyperlocal delivery hiccups. Since the platform is both app and web-based, users can leverage the technology of their choice to place online orders or send items to places within the city. Dunzo is an ideal solution for businesses looking for the option to reach their local customers at the place of their convenience. ClickPost has a courier API integration with Dunzo delivery company and helps all size eCommerce businesses to go live with Dunzo in just 1 day.

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