Enhance Customer Experience with Automated Tracking
Achieve end-to-end transparency with ClickPost’s real-time shipment tracking, designed to build trust, reduce queries, and boost satisfaction.
- Reduce WISMO (Where Is My Order) calls
- Improve Customer NPS
- Increase customer retention rates
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- Branded tracking page
- White-labeled notifications
- In-app Tracking
Branded tracking page
Mobile-friendly branded tracking where customers can track the live status of their orders on the go. Embed ClickPost tracking into your app or your website for a fully branded post-purchase experience with domain masking. Drive extra sales via product tiles on the tracking page. Reduce WISMO(Where-is-my-order) queries from customers by sending them the tracking page link within notifications.
White-labeled notifications
Send white-labeled notifications to your customers via any channel of your choice- SMS, Email, IVRS, WhatsApp and Marketing tool. You can also customize the notifications using various merge tags and in various languages. Capture customer feedback in case of NDR/NPR via WhatsApp itself using our NDR bot.
In-app Tracking
Embed ClickPost tracking on your mobile app! Your customer can easily track their order and give order feedback post delivery via your app itself. Not just this, you can also accept returns and exchange requests via your app with the help of ClickPost.
Tracking Page Highlights
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Brand Theme
The branded tracking page looks like an extended version of your store or website with the same colours, logo, and domain name for increased brand engagement.
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Promotional tiles
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Language Localisation
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Delay Alerts
See What Our Customers Say
Big shoutout to ClickPost for helping us build robust tracking mechanisms that help us provide excellent customer service to our customers. User-friendly software and reports/dashboards which help us keep track of all our shipments. Easy to integrate with various platforms/CRMs. The customer success team is excellent and provides the utmost support and is amazing with regard to coordination and problem-solving.
ClickPost stands out as a leading solution for shipment tracking software. It allows us to easily track our shipments with remarkable accuracy. Additionally, its impressive control tower feature simplifies the management of shipping exceptions. Thanks to ClickPost, our customers are delighted with the shipment tracking, leading to fewer inquiries. We applaud the ClickPost team for their exceptional efforts!
- Single Dashboard
- Monitor exceptions
- User allocation & integrations
Single Dashboard
A unified dashboard that allows you and your team to monitor, sort, and filter orders from a single place. All your shipments irrespective of their carrier, current status or created date, will be visible on this dashboard. You can also download the 'Track orders' report from here for a comprehensive view of all the shipments on a particular time frame.
Monitor shipping exceptions
You can monitor SLA breaches, Stuck shipments and Shipments delayed easily via ClickPost dashboard. Get reports on your email ID on a regular basis to track shipping exceptions and take actions to avoid customer escalations.
User allocation & Integrations
You can allocate ClickPost dashboard access to users based on their role. Define any set role and assign access accordingly. Example- only NDR dashboard access to NDR calling team, Only Track order section access to CS team and so on.
Not just this, ClickPost can also integrate with your CRM easily to allow your CS team to respond to customer queries as quickly as possible.
Two-way communication on tracking page!
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Customer NPS
Measure customer experience with our Customer NPS flow that gauges loyalty based on ratings and recommendations. ClickPost sends NPS questions to customers right after delivery to evaluate NPS Scores.
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NDR/NPR feedback
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Fake Delivery attempt
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Top-notch security certifications
SOC 2
SOC 2 standards for worry-free data security
GDPR
Compliant with data security & privacy
ISO 27001
Internationally certified for information security
ISO 27701
Utmost user privacy for safety of users