Kapiva lowers RTOs, has 40% less complaints, 94% EDD accuracy

With ClickPost allocation, AI NDR agents to deliver smartly across Metros, Tier 2 and 3 cities

"Without ClickPost, we would have worked with ~3 courier partners from 2-3 warehouses and still only told customers three to five days. Today we run 10 warehouses and thirty- five dark stores; and we tell customers the exact date their order will arrive.""

Rahul Kumar

Head of Supply Chain, Kapiva

Kapiva's key challenges with logistics operations

As the brand grew in popularity, its supply chain operations had to keep up.

Static 3–5 day delivery promises. Every one- day delivery miss, increased RTOs by 20%
Allocation across just two or three couriers, or through an aggregator
~22% orders enter NDR journey. 4-hour gap before an agent reached the customer
Scaling NDR meant a large human agent team which could be underused between spikes
Last mile courier performance could not be tracked, especially in Tier 3 pincodes

With ClickPost: How Kapiva's operations changed as they scaled

With customer experience as its north star metric, Kapiva trusts ClickPost to maintain operational excellence, meet delivery promises and drive repeat purchases across all pincodes - Metros, Tier 2, 3 and beyond.

AI-EDD at 94% accuracy with same-day capability shown pre-purchase. Higher EDD accuracy, lower RTOs
10 couriers unified. 98% allocation accuracy, for 3 lakh orders month.
AI voice agent Parth calls the customer the moment a delivery fails
No new hires for NDRs. Parth identifies NDR reason (address, availability, or contact) and passes it to the courier via API
Apex detects and acts on last-mile exceptions with reports auto-sent to couriers with smart alerts

About the company

Health and wellness brand built on Ayurvedic science. ₹750 Cr ARR, 2–3 lakh D2C orders a month, 10 warehouses, 19,000 pincodes across 10 couriers

Visit Website

kapiva.in/

Industry

Health and wellness

Solutions Used

Branded Tracking Page EDD Apex Control Tower NDR Chatbot Allocation