Tata 1mg Reduced Delivery TAT by 10% with ClickPost's AI Carrier Allocation

Tata 1mg Optimizes Delivery TAT with ClickPost's AI Carrier Allocation - 10% Faster

Before: Manual Carrier Allocation

• Reactive and manual carrier allocation
• Excel based system, with teams manual keying in carrier partner data
• Lack of real-time performance data
• Low visibility of lane level performance

After: ClickPost AI Carrier Allocation

• AI powered, automated and proactive carrier allocation
• Real-time carrier performance visibility → recency biased algorithm
• Faster delivery TAT → lane level visibility and real-time performance optimizations

Key Results

• 8 hours improved TAT: 10% faster deliveries with AI driven optimized allocations
  
  
• Enhanced customer NPS: Through faster deliveries and improved customer satisfaction
  
  
• Improved growth prospects: Potentially higher customer retention
  
  
• Higher team efficiency: More strategic focus and less manual efforts