How Miraggio cut RTOs by 50% and freed up CX team bandwidth

With ClickPost's unified tracking, NDR management and self-serve order editing.

"Before ClickPost, three to five people were spending 30 to 40 percent of their day just firefighting. Now that bandwidth is free. My team is focused on the customer experience we actually want to deliver."

Deepak Singh

Head of Supply Chain Management, Miraggio

Miraggio's key challenges with logistics operations

As a rapidly expanding D2C brand, Miraggio faced significant challenges in delivering online orders flawlessly within its omnichannel strategy.

7–1 0 daily calls per day for address changes, WISMO, and dispatch status
3 –5 resources spending 30 40% of their day firefighting post purchase issues
Fake delivery remarks went undetected; stuck shipments identified manually
Reactive to RTOs, NPRs, and NDRs with no early warning system

With ClickPost: How Miraggio's operations changed as they scaled

ClickPost provides powerful tools to optimize key stages of Miraggio's D2C order journey, supporting their fulfilment. This includes self-serve order editing, precise performance control over couriers, real-time tracking, automated customer notifications, tailored to Miraggio's operational needs.

Customers self serve order edits; support team handles exceptions only
CX team bandwidth freed up for proactive, value add customer work
Fake remarks flagged in real time; delayed and non serviceable shipments surfaced before escalation
Pre-emptive visibility into delays, RTO risk, and serviceability gaps

About the company

Fashion and lifestyle brand targetting millennials and GenZ consumers

Visit Website

miraggiolife.com/

Industry

Fashion & Lifestyle

Solutions Used

Branded Tracking Page Notifications NDR Chatbot