Snitch's Runway to Your Door: Optimizing Post-Purchase with ClickPost

By leveraging ClickPost's 360° logistics intelligence, tightly integrated with their operations tech stack, Snitch gained unparalleled control over its PAN-India D2C shipments.

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The Delivery Challenge: Scaling with Style

As a rapidly expanding D2C brand, Snitch faced significant challenges in delivering online orders flawlessly within its omnichannel strategy. They needed speed, crystal-clear tracking, and smooth post-purchase communication. This demanded a robust logistics partner to eliminate any bumps before and after a purchase and ensure lightning-fast responses to customer inquiries.

What Snitch Needed

Increase customer delight pre and post purchase
Accurate delivery promises displayed at checkout
Real-time tracking and automated, personalized customer updates
Actionable data and insights for smarter operational decisions
Seamless integration with their existing tech stack

Making it click for Snitch

ClickPost provides powerful tools to optimize key stages of Snitch's D2C order journey, supporting their omnichannel fulfillment. This includes precise order control, real-time tracking, automated customer notifications, and comprehensive reporting, tailored to Snitch's operational needs.

Our Approach

Customised pre-dispatch workflows that match their unique style
Estimated delivery dates, serviceability checks for a smooth customer experience
White-labeled, Snitch branded tracking page
Proactive customer notifications to always keep them in loop
Reports and analytics for continuous optimizations

About Snitch

Founded in 2020 by Siddharth Dungarwal, Snitch has rapidly captivated the Gen Z market as an omnichannel powerhouse in menswear. Its growing online popularity is complemented with 60+ physical outlets with ambitious plans to continue expansion. The brand is known for its agile, trend-forward, distinctive styles embraced by millions making it a leader in India's fast-fashion landscape.

Website

www.snitch.com

Industry

D2C Fashion & Apparel

Solutions Used

ClickPost for Pre-dispatch Control (Recommendation, Order Creation), EDD (Estimated Delivery Date), Serviceability at Checkout, Branded Tracking Page, Notifications, NDR (Non-Delivery Report) Chatbot, Post Delivery Surveys, and Comprehensive Reporting and Analytics

Use Case

Optimizing D2C online order fulfillment through advanced visibility, automated customer communication, and workflow automations for teams to seamlessly integrate with Snitch’s broader omnichannel strategy.