How Snitch runs a ₹1,100 Cr Operation with a team of six

Snitch's key challenges with logistics operations

As a rapidly expanding D2C brand, Snitch faced significant challenges in delivering online orders flawlessly within its omnichannel strategy.

1. No reliable pre purchase delivery date, couriers timelines manually mapped

2. Separately managing carriers and aggregators, leading to chaos

3. Time consuming allocation, couriers self reported performance

4. Non systematic failed delivery management. They were converting only 40%-45% of failed deliveries 

5. Tracking experience did not match the brands standards

6. Reconciliation with courier partners was a long, tedious process

With ClickPost: How Snitch's operations changed as they scaled 

ClickPost provides powerful tools to optimize key stages of Snitch's D2C order journey, supporting their fulfilment. This includes precise performance control over couriers, real-time tracking, automated customer notifications, and comprehensive reporting, tailored to Snitch's operational needs.

• Accurate, partner specific delivery date estimates on the product page

• Only direct accounts. 8-10 carriers on a unified platform with standardised statuses

• Automated allocation across 23,000 pincodes with accurate carrier performance for all

• Multi channel NDR journeys recover 75% of failed deliveries successfully

• Marketplace grade live tracking across e-commerce and quick commerce

• Months of data across all partners in one click, single format, for billing, COD, audits