Giva Centralizes B2B, B2C and Quick Commerce Shipments, Cuts Daily Ops Time by 75% with ClickPost

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Scaling Omnichannel Operations Without Losing Control

As Giva scaled to 250+ stores (Aug 2025) with plans to reach 350 by Mar 2026, shipment volumes surged across channels. But day-to-day logistics operations relied on multiple carrier portals, spreadsheets, and manual follow-ups; slowing execution and obscuring shipment statuses.
Giva adopted ClickPost to centralize carrier workflows, digitize appointments and PODs, and provide a single source of truth for store, inter-warehouse and last mile movements.

Where Manual Processes Created Roadblocks

Growing store count and shipment complexity exposed operational bottlenecks:

Fragmented tools & logins: Booking across 10–15 courier portals created credential sprawl and AWB tracking chaos.
Opaque tracking: Teams lacked a unified view of where shipments were, which ones were priority, and which were at risk.
Returns (RTO) blind spots: Reasons for returns surfaced late - often after consignments reached back to the warehouse.
Manual appointment coordination: Emails and calls to schedule/confirm marketplace slots increased SLA risk.
High people dependency: Dedicated staff tracked, chased, and reconciled - effort that didn’t scale with omnichannel growth.

Building a Smarter Flow

Giva and ClickPost Darwin partnered to streamline critical B2B workflows:

Unified Booking & Order Creation
One portal for all carriers. Teams generate LR/AWB, labels, and documents from a single interface - no hopping across transporter sites.
Real-Time Visibility & Control Tower
A consolidated dashboard to search by AWB/order ID, prioritize appointment or high-value consignments, and act on aging/no-movement alerts.
Appointment Scheduling (Auto-Emails)
User-friendly appointment workflows trigger courier notifications in ~2 minutes - reducing manual mail trails and missed slots.
POD Management & Reconciliation Readiness
Centralized PODs support finance closure. ClickPost Darwin roadmapped AI enhancements: auto-sharpen blurred images, trigger re-upload requests to carriers, and capture receiver ID alongside the POD for airtight proof.
Policy & Security Fit
For high-security movement (BBC vans for ~95% of volume), ClickPost Darwin supports strict handover protocols and is exploring lat/long capture on delivery for added assurance.

“Our Excel-heavy B2B routine took 2–3 hours/day. With ClickPost Darwin, the same work takes 20–30 minutes - and our floor ops and appointment identification are far more accurate.” - Poorna Tejaswi (B2B - Quick Commerce Dept.), Giva

Impact in Numbers

Metric	Before ClickPost Darwin	After ClickPost Darwin
Daily B2B Ops Time (planning, booking, coordination)	2 - 3 hours/day (spreadsheets & emails)	20–30 mins/day (↓ ~75–85%)
Carrier Booking	10–15 portals & credentials	Single portal for all carriers
Priority & Appointment Visibility	Manual checks; missed escalations	Control Tower flags at-risk & appointment shipments
Appointment Emails	Manual drafting & follow-ups	Auto-emails in ~2 mins; fewer missed slots
Manpower Dependency	High (chase, track, reconcile)	System-driven workflows; fewer follow-ups
POD & Finance Prep	Scattered images; slow closure	Centralized PODs; AI roadmap for re-upload & ID capture

Ready to simplify omni channel logistics like Giva?

Book a demo to see how ClickPost can centralize booking, sharpen visibility, and slash manual hours.

About GIVA

Giva is a fast-growing jewelry brand with a rapidly expanding offline footprint across India. Formerly a D2C brand, Giva today focuses on an omnichannel model. To support this growth, the logistics and operations team manages high-security, time-sensitive movements from warehouses to stores, between facilities and for last mile operations seamlessly with ClickPost.