Giva Centralizes B2B, B2C and Quick Commerce Shipments, Cuts Daily Ops Time by 75% with ClickPost

Scaling Omnichannel Operations Without Losing Control

As Giva scaled to 250+ stores (Aug 2025) with plans to reach 350 by Mar 2026, shipment volumes surged across channels. But day-to-day logistics operations relied on multiple carrier portals, spreadsheets, and manual follow-ups; slowing execution and obscuring shipment statuses.
Giva adopted ClickPost to centralize carrier workflows, digitize appointments and PODs, and provide a single source of truth for store, inter-warehouse and last mile movements.

Where Manual Processes Created Roadblocks

Growing store count and shipment complexity exposed operational bottlenecks:

• Fragmented tools & logins: Booking across 10–15 courier portals created credential sprawl and AWB tracking chaos.
  
  
• Opaque tracking: Teams lacked a unified view of where shipments were, which ones were priority, and which were at risk.
  
  
• Returns (RTO) blind spots: Reasons for returns surfaced late - often after consignments reached back to the warehouse.
  
  
• Manual appointment coordination: Emails and calls to schedule/confirm marketplace slots increased SLA risk.
  
  
• High people dependency: Dedicated staff tracked, chased, and reconciled - effort that didn’t scale with omnichannel growth.

Building a Smarter Flow

Giva and ClickPost Darwin partnered to streamline critical B2B workflows:

• Unified Booking & Order Creation
  One portal for all carriers. Teams generate LR/AWB, labels, and documents from a single interface - no hopping across transporter sites.
  
  
• Real-Time Visibility & Control Tower
  A consolidated dashboard to search by AWB/order ID, prioritize appointment or high-value consignments, and act on aging/no-movement alerts.
  
  
• Appointment Scheduling (Auto-Emails)
  User-friendly appointment workflows trigger courier notifications in ~2 minutes - reducing manual mail trails and missed slots.
  
  
• POD Management & Reconciliation Readiness
  Centralized PODs support finance closure. ClickPost Darwin roadmapped AI enhancements: auto-sharpen blurred images, trigger re-upload requests to carriers, and capture receiver ID alongside the POD for airtight proof.
  
  
• Policy & Security Fit
  For high-security movement (BBC vans for ~95% of volume), ClickPost Darwin supports strict handover protocols and is exploring lat/long capture on delivery for added assurance.

“Our Excel-heavy B2B routine took 2–3 hours/day. With ClickPost Darwin, the same work takes 20–30 minutes - and our floor ops and appointment identification are far more accurate.” - Poorna Tejaswi (B2B -  Quick Commerce Dept.), Giva

Impact in Numbers

Ready to simplify omni channel logistics like Giva?

Book a demo to see how ClickPost can centralize booking, sharpen visibility, and slash manual hours.