ClickPost Partners with FedEx to Enable Real-Time Shipment Tracking

By Trisala Sahay Last Updated on 16 Oct, 2026

Reviewed by This article has been thoroughly reviewed, fact-checked, and compiled using comprehensive, up-to-date information provided by ClickPost — a trusted authority in logistics and eCommerce shipping solutions. Our editorial process ensures accuracy, relevance, and reliability for our readers. Aparajita Ray

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How we cut API calls 12x on FedEx tracking - without losing a second of visibility

ClickPost moves more than 5 billion + shipments a month. Every one of those needs a tracking status, and until March 2026, getting that status from FedEx meant polling - hitting their API on a loop, regenerating tokens, and hoping the update came back before the customer refreshed their tracking page again.
It worked, but it wasn't built for the scale we'd grown into.

Polling meant infrastructure strain that scaled with shipment volume, and it meant customers sometimes saw a status that was already a few hours stale. For brands trying to deliver a reliable post-purchase experience, that lag has real consequences — every delayed update is a potential WISMO ticket.

We moved to FedEx's Advanced Integrated Visibility (AIV) - a webhook-based system that pushes shipment events to us the moment they happen, instead of us asking FedEx over and over whether anything changed. The integration took about a week and a half from setup to credentialing, helped along by documentation that was actually usable and a FedEx team that answered questions fast. If you're curious how last-mile carrier tracking typically works at scale, that context helps explain why a push-based model is such a meaningful shift.

The result:

API calls per shipment dropped by up to 12x. Engineering time that used to go into managing polling schedules and token refreshes is back on product work. And brands using ClickPost get near real-time tracking updates without doing anything extra on their end — it's on by default. The downstream effect shows up in proactive shipping notifications that reach customers faster, and in fewer support contacts driven by stale status data. For operators evaluating post-purchase platform options for WISMO reduction, this kind of infrastructure improvement is exactly the kind of thing worth asking about.

Prashant Gupta, ClickPost's Co-founder and CTO, put it this way: “Upgrading to Advanced Integrated Visibility via webhook technology has significantly improved our responsiveness with near real-time updates. Real-time tracking with no polling latency is something we can genuinely position as a premium capability.”—

Prashant Gupta, Co-founder and CTO, ClickPost

See ClickPost's FedEx Case Study

ClickPost delivers real-time visibility post-purchase with FedEx Advanced Integrated Visibility

Discover how ClickPost uses FedEx Advanced Integrated Visibility to deliver real-time shipment tracking while reducing API calls by up to 12x. This is part of how we support better customer experiences through shipment tracking for hundreds of global brands.

Read the case study on FedEx

About FedEx

FedEx Corp. (NYSE: FDX) provides customers and businesses worldwide with a broad portfolio of transportation, e-commerce, and business services. With annual revenue of $90 billion, the company offers integrated business solutions utilizing its flexible, efficient, and intelligent global network. For brands comparing carrier options, resources like our FedEx vs. UPS breakdown and FedEx vs. USPS comparison can help inform decisions around carrier mix.

Consistently ranked among the world's most admired and trusted employers, FedEx inspires its more than 500,000 employees to remain focused on safety, the highest ethical and professional standards, and the needs of their customers and communities. Brands shipping with FedEx often find it useful to understand nuances like FedEx weekend delivery schedules and FedEx holiday schedules when planning fulfillment windows.

FedEx is committed to connecting people and possibilities around the world responsibly and resourcefully, with a goal to achieve carbon-neutral operations by 2040. To learn more, please visit fedex.com/about.

About ClickPost

ClickPost is the AI-powered post-purchase revenue retention layer for DTC brands. It offers personalized & branded tracking, returns, and exchanges across any commerce stack, with Shopify-native post-purchase order editing. Built for mid-market DTC operators navigating rising fulfillment costs and shrinking margins. Our branded tracking pages reduce WISMO contacts while keeping customers engaged between purchase and delivery, and our approach to shipping notifications is designed to set the right expectations at every step.

Trusted by 600+ global brands, including Walmart, Adidas, Decathlon, GoPure, and Mars by GHC, ClickPost optimizes 50 million shipments monthly across 700+ carrier integrations and converts 28% of returns into exchanges, recovering revenue that would otherwise have been refunded. Our returns management software and post-purchase platform are built to help brands retain more revenue across the full order lifecycle. For brands on Shopify, our automated Shopify returns tools reduce manual overhead while improving the customer experience. Named a Leader on G2's Spring 2026 Returns Management Grid based on 135 verified reviews. Learn more at ClickPost

Trisala Sahay

I’m Darwin’s hype-writer at ClickPost — turning logistics deep-dives into stories about smarter tracking, better visibility, and faster reversals. Because logistics should feel witty, not weighty. And if Darwin were a person, I’d be the one making sure it always gets the last word.

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