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Home > Blog >

ClickPost Partners with FedEx to Enable Real-Time Shipment Tracking

ClickPost Partners with FedEx to Enable Real-Time Shipment Tracking

Trisala Sahay
By Trisala Sahay
Aparajita Ray
Reviewed by This article has been thoroughly reviewed, fact-checked, and compiled using comprehensive, up-to-date information provided by ClickPost — a trusted authority in logistics and eCommerce shipping solutions. Our editorial process ensures accuracy, relevance, and reliability for our readers. Aparajita Ray

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In this blog

    How we cut API calls 12x on FedEx tracking - without losing a second of visibility

    ClickPost moves more than 5 billion + shipments a month. Every one of those needs a tracking status, and until March 2026, getting that status from FedEx meant polling - hitting their API on a loop, regenerating tokens, and hoping the update came back before the customer refreshed their tracking page again.
    It worked, but it wasn't built for the scale we'd grown into.

    Polling meant infrastructure strain that scaled with shipment volume, and it meant customers sometimes saw a status that was already a few hours stale.

    We moved to FedEx's Advanced Integrated Visibility (AIV) - a webhook-based system that pushes shipment events to us the moment they happen, instead of us asking FedEx over and over whether anything changed. The integration took about a week and a half from setup to credentialing, helped along by documentation that was actually usable and a FedEx team that answered questions fast.

    The result:

    API calls per shipment dropped by up to 12x. Engineering time that used to go into managing polling schedules and token refreshes is back on product work. And brands using ClickPost get near real-time tracking updates without doing anything extra on their end — it's on by default.

     

    Prashant Gupta, ClickPost's Co-founder and CTO, put it this way: “Upgrading to Advanced Integrated Visibility via webhook technology has significantly improved our responsiveness with near real-time updates. Real-time tracking with no polling latency is something we can genuinely position as a premium capability.”—

    Prashant Gupta, Co-founder and CTO, ClickPost

     

     

    See ClickPost’s FedEx Case Study

    ClickPost delivers real-time visibility post-purchase with FedEx Advanced Integrated Visibility

    Discover how ClickPost uses FedEx Advanced Integrated Visibility to deliver real-time shipment tracking while reducing API calls by up to 12x.

    Read the case study on FedEx

    About FedEx

    FedEx Corp. (NYSE: FDX) provides customers and businesses worldwide with a broad portfolio of transportation, e-commerce, and business services. With annual revenue of $90 billion, the company offers integrated business solutions utilizing its flexible, efficient, and intelligent global network.

    Consistently ranked among the world’s most admired and trusted employers, FedEx inspires its more than 500,000 employees to remain focused on safety, the highest ethical and professional standards, and the needs of their customers and communities.

    FedEx is committed to connecting people and possibilities around the world responsibly and resourcefully, with a goal to achieve carbon-neutral operations by 2040. To learn more, please visit fedex.com/about.

    About ClickPost

    ClickPost is the AI-powered post-purchase revenue retention layer for DTC brands. It offers personalized & branded tracking, returns, and exchanges across any commerce stack, with Shopify-native post-purchase order editing. Built for mid-market DTC operators navigating rising fulfillment costs and shrinking margins.

    Trusted by 600+ global brands, including Walmart, Adidas, Decathlon, GoPure, and Mars by GHC, ClickPost optimizes 50 million shipments monthly across 700+ carrier integrations and converts 28% of returns into exchanges, recovering revenue that would otherwise have been refunded. Named a Leader on G2’s Spring 2026 Returns Management Grid based on 135 verified reviews. Learn more at ClickPost
    I’m Darwin’s hype-writer at ClickPost — turning logistics deep-dives into stories about smarter tracking, better visibility, and faster reversals. Because logistics should feel witty, not weighty. And if Darwin were a person, I’d be the one making sure it always gets the last word.
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