1) Overview of the Best Clicksit Alternatives for Returns Management
Regardless of the size of your ecommerce business, you'll eventually need to start thinking about returns. It's an inevitable part of doing business, and one that can be tricky to navigate if you're not familiar with the process.
Today, we're going to take a look at some Clicksit alternatives and competitors for handling your ecommerce return center needs. We'll cover everything from expedited service providers, and low-cost options to return software with excellent customer support.
We’ll walk you through the most prominent features of these returns management software and offer you tips on how to choose the best one for your business. Keep reading!
2) Top 10 Clicksit Returns Competitors and Alternatives for Ecommerce Businesses
3) Detailed Review of the 10 Best Alternatives and Competitors of Clicksit Return Center
ClickPost is a complete returns management solution for ecommerce businesses and Shopify store owners looking for Clicksit Return Center alternatives. It helps ecommerce businesses minimize product returns by providing an excellent post-purchase experience to their customers. Moreover, its easy-to-use returns portal makes placing return requests faster and hassle-free.
ClickPost integrates with 150+ shipping carriers that manage international returns on your behalf. It has a fantastic carrier allocation engine that chooses the best shipping carriers for you based on many criteria like destination address, nature of the shipment, weight limitations, and more. Storeowners can provide real-time tracking updates for return shipments using ClickPost.
3.2) Happy Returns
Happy Returns is a returns management software for ecommerce businesses of all sizes. It accepts return or exchange requests through numerous channels like Return Bars (drop-off locations), merchant brick and mortar stores, and home returns. It has over 3800 Return Bars across the United States, where customers can return products without any packaging or label! By placing customers' convenience above all things, it becomes one of our favorite Clicksit Return Center alternatives on this list.
3.3) Return Prime
Return Prime makes it easier for online businesses to streamline their returns workflow. This returns management Shopify app provides detailed performance reports on how well your return strategy is working along with actionable insights on reducing the rate of returns. It works with 50+ logistics providers to aid the return process across several countries. Customers can track how far their return orders have reached and get a tentative date on when they will receive their refunds.
3.4) Loop Returns
Loop Returns is an automated returns management app for Shopify users. It offers businesses a scalable model by seamlessly tying up with Shopify and Shopify Plus stores. It uses a branded returns portal to approve or reject refunds and exchanges. Shopify stores can set their own return rules like return window, invalid returns in the case of sale or discounted items, and more. It sends customized email notifications to customers when their return or exchange is approved. Businesses can also ask for item inspection before processing refunds.
3.5) AfterShip Returns Center
Aftership Returns Center is one of the most popular returns management apps and software for ecommerce businesses. AfterShip offers a branded tracking page that can be fully customized to include your brand logo, colors, social media handles, and marketing panels. This is a serious Clicksit returns competitor and can help you ace the post-purchase customer experience. However, its pricing plan is a little steep and can deter some companies looking for budget returns management solutions.
Returnly is a returns app that many new-age global brands trust. In terms of integrations, with Returnly, the sky truly is the limit as the software lets you connect with shipping platforms, live chat apps, carriers, warehouse management systems, and more! It allows customers to get their refunds before the returned product reaches the seller's warehouse. This feature not only gains customer trust but makes them forever loyal to your store.
3.7) Rich Returns
Rich Returns is an international returns management solution that is truly built to help you scale. This Shopify app is available for Shopify and Shopify Plus users and provides a feature-rich returns management system. All your returns are managed through 50+ integrated shipping companies like FedEx, USPS, DHL, UPS, etc. Customers can easily register returns at a branded returns portal which also shows them variants of the product they want to return. Customers don't need to fret over return labels because Rich Returns allows automatic label printing.
3.8) Return Logic
This one's for the Shopify brands only. Return Logic provides comprehensive returns services to manage ecommerce returns with the help of data analytics. It offers easy 3PL and ERP integrations so that your business can start processing returns immediately. It also features an intelligent inventory management tool that notifies sellers as soon as an order is marked for return/exchange and updates the inventory accordingly.
With Optoro, you can reduce your rate of returns by providing customers with the option to choose exchanges over any unwanted items. They will get their money back in the form of a merchandise credit, which they can use for another purchase! In this way, Optoro successfully retargets customers into making repurchases and lowers the rate of returns. If a return does take place, Optoro immediately lists it on the secondary market, where it gets a fresh lease of life and increases profits for ecommerce companies.
Shippy Pro is a big competitor and one of the best alternatives to Clicksit. This delivery management software is replete with returns management features like a branded returns portal, detailed return KPIs to monitor return percentage, and more. It integrates with 160+ shipping carriers and 70+ prominent selling channels. It provides customers the ease of returning items at any one of its 1000+ drop-off locations. Brands can dictate return policies, automate approval/rejection of returns or customize specific return rules.
4) How to Choose the Best Clicksit Return Center Competitors and Alternatives for Your Online Store
Choosing the best Clicksit Return Center for your online store can be tricky. With so many returns solution providers to choose from, how do you know which best fits your business? Here are our tips on choosing the right Clicksit return alternative to fit your business needs.
4.1) Look at the Cost of the Return Shipping Software
Cost is a major factor when choosing your returns management solution. You may be tempted to select a pricier solution than the rest. However, we believe the price is not always the most important proof of a return management system’s efficacy.
Instead, look at the services it offers. Does it cater to all your returns needs? Will it help you provide your customers an excellent returns journey? If your answer is ‘Yes’, then that’s the software you need, regardless of its price.
4.2) Consider the Delivery Range
When you’re spending so much on a returns software to streamline the returns process, it’s also important to consider its delivery range. Generally speaking, an online business must try to get access as many locations and countries as possible. The easiest way to do this is by using several different shipping carriers for its delivery and reverse logistics operations. Therefore, you must look at a returns app's serviceability before finalizing it.
4.3) Enquire about Refund Processing Times
The primary reason customers dread product returns is because it takes forever to get their money back. Such a customer will think twice before returning to your store because of their bad post-purchase experience. Ideally, the returns journey should be as uncomplicated and straightforward as the forward shipping journey. But it rarely is. This is precisely where returns management software can help your business. Look for a Clicksit return alternative that offers faster refund processing durations.
4.4) Ensure Availability of a Returns Portal with Tracking features
Another reason returns become problematic is because most ecommerce companies do not have the infrastructure to offer a self-serve returns portal to their customers. In the absence of a returns portal customers resort to sending emails to sellers and calling them up. Such manual handling can lead to discrepancies and inefficiencies.
Find yourself a returns management solution that can automate the process and quickly accept return requests.
4.5) Find out about Store and Platform integrations
An ecommerce business cannot function alone. It needs the assistance of several other platforms and stores to provide well-rounded shipping and returns services to its customers. The ecommerce returns platform you choose must enable you to easily integrate with several different shipping management platforms, sales channels, payment gateways, RMA systems, ERPs, 3PLs, WMS, etc.
4.6) Prioritise Data Insights
Two major advantages of using a returns management software are that it automates the returns process and closely monitors performance to provide in-depth analytics reports. Armed with these tools and data, businesses tailor the returns experience according to their customers' requirements. It can further help them trim or add to their product line.
4.7) Stress on Simple Onboarding Process
When you start using a software for the first time, you need to integrate it with all your existing systems to work holistically. This is known as the onboarding process. It might seem trivial but believe us, onboarding can be glitchy or convoluted with many software. Our advice, steer clear. A returns management solution that does not connect seamlessly with your existing store and integrations can also cause hiccups in the operational phase.
4.8) Emphasise Need for Customer Helpline
In an ideal situation, customers will never need to reach out to you because the returns services you offer leave no room for improvement. However, every ecommerce entrepreneur knows customers get jittery when it comes to returns and want to talk to someone if something goes amiss. Whether it's a live chat, phone call, email, or WhatsApp, make sure your returns management software vendor provides constant customer support. This increases customer satisfaction and makes them repeat customers.
5) Final Conclusion
Returning customers are an essential part of any ecommerce business. Offering them a smooth and easy returns process is one way to keep them coming back. If you’re not currently using a returns management software, we highly recommend trying out any of the Clicksit alternatives and competitors for your business.
We are confident it will make the entire returns process easier for both you and your customers. We hope this post will help you choose the best Clicksit competitor for your online business.