Beyond simple parcel movement, Dependo manages outsourced end-to-end distribution hubs and Managed Drop-Ship services. They handle the physical "first-mile" collection directly from local vendor/seller warehouses and process them at over 150 local ground hubs. They then feed them into their own regional last-mile delivery network, reducing intermediate handling points.

It operates in 51 or more cities and reaches around 800 pin codes through its own direct network, backed by a fleet of delivery vans and bikers. That's on top of a broader presence tied to Altruist Group, which operates in over 40 countries, though the direct network is what actually matters for domestic Indian deliveries.

Dependo provides end-to-end API-based integration capabilities designed for fast setup with small and large e-commerce platforms. Through their shipping APIs, merchants can automate their fulfillment workflows. Their internal systems can seamlessly generate Air Waybills (AWB), print shipping manifests and labels, and request courier pickups. They can also automatically pull regular tracking status updates to pass along via SMS and email notifications.

Dependo provides a comprehensive Cash on Delivery (COD) collection supported by a smartphone-equipped delivery fleet capable of processing digital signatures and instant electronic delivery confirmation. To manage last-mile exceptions, Dependo leverages a built-in NDR (Non-Delivery Report) System. If an order cannot be dropped off, it enters a dedicated workflow. Product-trained, localized agents coordinate between the delivery field force and the end consumer to verify details before any return-to-origin action.

Dependo tracks its operations using a multifaceted tech backbone paired with a GPS-enabled fleet. Both merchants and end customers receive granular access to the shipment’s path, providing accurate Estimated Time of Arrivals (ETAs). This last-mile transparency relies directly on automated delivery route planning and optimization software that syncs resource allocation in real time as riders navigate their daily routes.

Yes, Dependo provides automated Return and Reverse logistics solutions built right into its core e-commerce features. When a reverse pickup is initiated by a brand via API, the system automatically triggers an automated dispatch request to the nearest field hub. Riders use their smartphone applications to cross-verify the return item at the customer’s doorstep, record digital proof of collection, and seamlessly update the merchant's inventory systems via webhook updates as the item journeys back to the warehouse.

ClickPost helps reduce RTO rates by up to using an automated NDR (Non-Delivery Report) Action Update API. When a courier partner logs a failed delivery attempt (for example, "customer unavailable" or "incorrect address"), ClickPost instantly intercepts the exception and auto-classifies it. It then triggers interactive, multi-channel notifications (like WhatsApp or IVR) directly to the buyer to gather text corrections or preferred delivery times. Once the customer responds, those instructions are programmatically pushed back to the carrier via API to automate a successful re-attempt.

ClickPost’s Recommendation API is driven by machine learning that automatically decides which carrier gets a specific shipment during order creation. The engine evaluates historical data points in real time, rather than relying on simple, static rules. This includes carrier pricing, historical serviceability, route-specific turnaround times (TAT), past SLA breaches, and RTO percentages. Based on this evaluation, it automatically selects the carrier most likely to deliver that specific package successfully and cost-effectively.