Shipdocket Tracking and API Integration with ClickPost

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Benefits of Connecting with Shipdockets through ClickPost

Use the Shipdockets integration to improve delivery operations and customer communication:

40% fewer RTOs with automated NDR management. Use WhatsApp and AI voice agents to recover failed deliveries.
60% fewer "where is my order" queries. Keep customers updated with real-time shipment events and notifications.
40% reduction in cart abandonment. Provide more accurate delivery windows using ML-based EDD.

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Check the integration library

	Partner ID	Order Creation	Cancellation	Tracking via Polling	Tracking via Webhook	Proof of Delivery (POD)	Non Delivery Report (NDR)	Create Pickup Request	AWB Generation Flow	Label Generation	Country
Shipdocket	5	✓	✓	✓	✓	✓	✓	✓		✓	India

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How to Track Shipdockets Packages

Track Shipdockets Packages with ClickPost Tracking Page

Open the Tracking module from your ClickPost dashboard.
Enter the relevant Shipdockets tracking or shipment number.
Hit "Track" to retrieve the latest shipment events.
Monitor pickup, transit, and delivery activity in the shipment timeline.

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Track Shipdockets Packages on the Official Page

Visit Shipdockets.com/tracking to open the Shipdockets tracking page.
Enter the AWB number in the "Track your order" field.
Hit "Track Now" to retrieve the current tracking status.
Review the shipment's available movement and delivery updates.

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List of Shipdockets APIs

API	Description
Manifestation and Label Generation API	Pass shipment details to create Shipdockets shipments, labels, and manifests.
Track Shipment API	Retrieve shipment events generated through Shipdockets' 20+ carrier partner network.
Cancellation API	Send cancellation requests for Shipdockets shipments and synchronize the resulting order status.
EDD API	Fetch delivery estimates based on the shipment route and available Shipdockets carrier services.
NDR Action Update	Push reattempt or reschedule actions for Shipdockets delivery exceptions.
Return Webhooks	Receive return shipment events and trigger the next step in the reverse logistics journey.

API & Description

Manifestation and Label Generation API

Pass shipment details to create Shipdockets shipments, labels, and manifests.

Track Shipment API

Retrieve shipment events generated through Shipdockets' 20+ carrier partner network.

Cancellation API

Send cancellation requests for Shipdockets shipments and synchronize the resulting order status.

EDD API

Fetch delivery estimates based on the shipment route and available Shipdockets carrier services.

NDR Action Update

Push reattempt or reschedule actions for Shipdockets delivery exceptions.

Return Webhooks

Receive return shipment events and trigger the next step in the reverse logistics journey.

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Frequently asked questions

Everything you need to know about ClickPost’s Carriers Integration

How does ClickPost use AI for Carrier Allocation?

ClickPost uses AI-driven algorithms to analyze multiple factors, such as cost, turnaround times, SLA Adherence for carriers, to recommend the best carrier for each shipment.

How does ClickPost use AI for Carrier Allocation?

ClickPost uses AI-driven algorithms to analyze multiple factors, such as cost, turnaround times, SLA Adherence for carriers, to recommend the best carrier for each shipment.

How does ClickPost use AI for Carrier Allocation?

ClickPost uses AI-driven algorithms to analyze multiple factors, such as cost, turnaround times, SLA Adherence for carriers, to recommend the best carrier for each shipment.

How does ClickPost use AI for Carrier Allocation?

ClickPost uses AI-driven algorithms to analyze multiple factors, such as cost, turnaround times, SLA Adherence for carriers, to recommend the best carrier for each shipment.

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Frequently asked questions (FAQ's)

How does Shipdockets work as a multi-courier aggregator for e-commerce brands?

Shipdockets connects multiple courier partners, including Delhivery, Ekart, and Xpressbees, through one shipping platform. Merchants can compare carrier rates, check pin-code coverage, and allocate orders across courier networks from one interface. This removes the need to manage separate shipping workflows for every carrier.

How does Shipdockets optimize courier allocation across different shipping lanes?

Shipdockets evaluates courier options using parameters such as package weight, origin, destination pin code, shipping cost, and SLA. Merchants can compare these options before assigning a shipment. This helps them select the most cost-effective or fastest carrier for each lane.

What Cash on Delivery (COD) management features does Shipdockets offer for B2C sellers?

Shipdockets streamlines doorstep COD management by offering automated collection tracking across all underlying courier partners. The platform consolidates COD receipts and accelerates remittance cycles back to merchants, ensuring predictable cash flow and eliminating payment reconciliation errors.

How does Shipdockets help e-commerce merchants lower Return to Origin (RTO) rates?

Shipdockets tracks Non-Delivery Reports (NDRs) raised after failed delivery attempts. Issues such as an unreachable customer or incorrect address can be identified early. Merchants can then initiate customer contact or re-delivery actions before the shipment moves toward RTO.

Why do growing online businesses choose a shipping aggregator like Shipdockets over direct carrier contracts?

Shipdockets gives merchants access to multiple courier networks without requiring separate shipping workflows for each carrier. Businesses can use aggregated rates, compare carrier performance, and manage order creation, labels, and billing from one platform. This also reduces dependence on a single courier network.

How does ClickPost consolidate tracking feeds when Shipdockets assigns orders across different underlying couriers?

Shipdockets can assign shipments to different underlying courier partners. ClickPost normalizes the tracking feeds from these carriers into a common tracking schema. Raw carrier status codes are mapped to standardized milestones such as In Transit, Out for Delivery, Delivered, and Exception. This gives merchants one consistent tracking timeline regardless of which courier Shipdockets assigns.

How does ClickPost maintain uninterrupted tracking visibility if one of Shipdockets' underlying carrier APIs experiences server lag?

ClickPost combines push-based webhooks with automated API polling to retrieve tracking updates. If a courier's webhook is delayed or unavailable, ClickPost can poll the carrier API for the latest shipment status. This helps recover missed scan events and reduces gaps in the tracking timeline when an underlying courier system experiences delays.

How does integrating Shipdockets via ClickPost turn aggregator tracking traffic into branded post-purchase sales?

ClickPost can route customers to a white-labeled tracking portal instead of a generic courier tracking page. The portal displays live shipment updates even when Shipdockets has assigned the order to different underlying carriers. Merchants can also use this post-purchase touchpoint for product recommendations, promotional banners, and cross-sell opportunities.

How does ClickPost help logistics teams evaluate the actual performance of individual couriers booked through Shipdockets?

ClickPost captures tracking timestamps across Shipdockets shipments and organizes them into carrier-level performance analytics. Teams can compare SLA adherence, on-time delivery, transit delays, and first-attempt delivery rates for individual underlying couriers. These insights help operations teams make data-backed carrier allocation and routing decisions.

What are the main benefits of tracking Shipdockets orders through ClickPost?

ClickPost creates a single tracking layer across the different courier networks used by Shipdockets. Real-time tracking updates, automated polling, exception alerts, and proactive notifications help teams identify delivery issues earlier. Branded tracking pages can also reduce WISMO queries by up to 60% while giving customers one consistent post-purchase tracking experience.