Velocity Shipping Tracking and API Integration with ClickPost

Q: How does Velocity handle Non-Delivery Reports (NDR) when a package isn't delivered?

If a delivery attempt fails, such as due to an incorrect address, customer unavailability, or delivery refusal, Velocity flags the order under an NDR Exception in the merchant panel. Merchants can review the failure reason and submit updated delivery instructions, address corrections, or preferred re-attempt dates directly through Velocity's NDR module or API.

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Benefits of Connecting with Velocity Shipping through ClickPost

Connecting Velocity Shipping with ClickPost enables brands to achieve:

40% fewer RTOs with automated NDR management. Recover failed attempts through WhatsApp and AI voice agents before they hit your bottom line.
60% fewer "where is my order" queries. Auto-push tracking updates keep customers informed on every Velocity Shipping shipment across India.
47% higher NPS through integrated tracking. Give shoppers real-time delivery visibility they actually notice and remember.

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Check the integration library

	Partner ID	Order Creation	Cancellation	Tracking via Polling	Tracking via Webhook	Proof of Delivery (POD)	Non Delivery Report (NDR)	Create Pickup Request	AWB Generation Flow	Label Generation	Country
Velocity Shipping	5	✓	✓	✓	✓	✓	✓	✓		✓	India

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How to Track Velocity Shipping Packages

Track Velocity Shipping Packages with the ClickPost Tracking Page

Head to the tracking module in your ClickPost dashboard.
Enter the Velocity shipment ID.
Click on the tracking button.
Manage Velocity shipments alongside your other carrier movements.

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Track Velocity Shipping Packages on the Official Page

Visit Velocity Shipping’s official tracking page.
Enter the AWB No in the given space. You can also search by order ID. In that case, you will have enter the mobile no.
Hit “”Submit.”

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List of Velocity Shipping APIs

API	Description
Manifestation and Label Generation API	Convert order details into shipment manifests and shipping labels for orders routed through Velocity's logistics network.
Track Shipment API	Pull shipment scans and movement events from Velocity's carrier partners to maintain an up-to-date delivery timeline across India.
Cancellation API	Cancel eligible shipments before pickup and keep cancellation updates aligned across your storefront and Velocity's shipment workflow.
EDD API	Fetch estimated delivery dates using the shipment's origin, destination, and Velocity's selected carrier.
NDR Action Update	Push reattempt actions to Velocity after an unsuccessful delivery attempt so the next delivery step is recorded against the shipment.
Return Webhooks	Initiate reverse pickups through Velocity's returns workflow and receive return movement events as the shipment comes back.

API & Description

Manifestation and Label Generation API

Convert order details into shipment manifests and shipping labels for orders routed through Velocity's logistics network.

Track Shipment API

Pull shipment scans and movement events from Velocity's carrier partners to maintain an up-to-date delivery timeline across India.

Cancellation API

Cancel eligible shipments before pickup and keep cancellation updates aligned across your storefront and Velocity's shipment workflow.

EDD API

Fetch estimated delivery dates using the shipment's origin, destination, and Velocity's selected carrier.

NDR Action Update

Push reattempt actions to Velocity after an unsuccessful delivery attempt so the next delivery step is recorded against the shipment.

Return Webhooks

Initiate reverse pickups through Velocity's returns workflow and receive return movement events as the shipment comes back.

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Frequently asked questions

Everything you need to know about ClickPost’s Carriers Integration

How does ClickPost use AI for Carrier Allocation?

ClickPost uses AI-driven algorithms to analyze multiple factors, such as cost, turnaround times, SLA Adherence for carriers, to recommend the best carrier for each shipment.

How does ClickPost use AI for Carrier Allocation?

ClickPost uses AI-driven algorithms to analyze multiple factors, such as cost, turnaround times, SLA Adherence for carriers, to recommend the best carrier for each shipment.

How does ClickPost use AI for Carrier Allocation?

ClickPost uses AI-driven algorithms to analyze multiple factors, such as cost, turnaround times, SLA Adherence for carriers, to recommend the best carrier for each shipment.

How does ClickPost use AI for Carrier Allocation?

ClickPost uses AI-driven algorithms to analyze multiple factors, such as cost, turnaround times, SLA Adherence for carriers, to recommend the best carrier for each shipment.

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Frequently asked questions (FAQ's)

What is Velocity Shipping Shipfast and who is it built for?

Velocity Shipping Shipfast is Velocity Shipping's shipping product built for D2C ecommerce brands in India. It orchestrates deliveries through a network of logistics partners rather than running its own fleet. D2C brands use Shipfast to consolidate shipping across multiple carriers under one platform. Over 4,000 Indian brands use Velocity Shipping across shipping, financing, and analytics.

Which logistics partners does Velocity Shipping work with for shipping?

Velocity Shipping partners with multiple third-party carriers to route each shipment through the best-fit provider for the lane and speed requirement. The Shipfast platform picks the assigned carrier automatically based on routing logic. Merchants see the choice in their dashboard for post-shipment analytics.

How do I track a shipment directly using a Velocity tracking ID?

Enter the Waybill Number (AWB) or Order ID into Velocity’s official tracking portal or mobile app. The portal provides real-time status updates from pickup to final delivery.

How does Velocity handle Non-Delivery Reports (NDR) when a package isn't delivered?

If a delivery attempt fails (e.g., incorrect address, customer unavailable, or delivery refusal), Velocity flags the order under an NDR Exception in the merchant panel. Merchants can review the failure reason and submit updated delivery instructions, address corrections, or preferred re-attempt dates directly through Velocity's NDR module or API.

How does integrating Velocity into ClickPost differ from a direct courier integration?

Velocity acts as a shipping aggregator, routing orders through multiple courier partners such as Blue Dart, Delhivery, and Shadowfax. With ClickPost, you integrate with Velocity's central API layer instead of building separate integrations for each underlying courier. This lets your systems use Velocity's multi-courier network and shipping rates through a single integration while ClickPost manages the tracking and shipment data layer.

How are standard status updates normalized when Velocity assigns orders to different sub-couriers?

Velocity can route different shipments through different courier partners, each of which may return tracking events in its own format. ClickPost ingests these events through Velocity's API and maps them to standardized milestones such as Manifested, In Transit, Out for Delivery, NDR, and Delivered. Your OMS, storefront, and customer-facing tracking experience can therefore work with a consistent status framework regardless of which courier ultimately handles the delivery.

How does ClickPost improve tracking reliability for orders shipped through aggregators?

Aggregator APIs can occasionally experience status sync lags due to the extra hop between the sub-courier, the aggregator, and the merchant. ClickPost uses a hybrid combination of push webhooks and dynamic fallback polling. If Velocity’s system misses a status push, ClickPost actively polls Velocity’s API at dynamic intervals to prevent missing milestones or delayed delivery notifications.

Does the API integration support automated delivery notifications for customers?

Yes. ClickPost triggers automated status updates via WhatsApp, SMS, Email, or IVR at every major milestone (e.g., Out for Delivery or Delayed). This keeps customers informed without redirecting them to third-party courier websites.

How does ClickPost handle order routing if I use Velocity alongside other aggregators or direct carriers?

ClickPost acts as an overarching courier management system. You can configure smart allocation rules within ClickPost based on parameters like buyer pincode, payment mode (COD vs. Prepaid), package weight, or shipping cost. ClickPost can automatically decide whether to assign an order to Velocity or to another direct courier account before transmitting the order data.

Why use ClickPost for branded tracking if Velocity already provides tracking links?

While Velocity offers basic tracking updates, ClickPost allows you to host a fully customized, branded tracking page on your own domain. This keeps customers inside your brand ecosystem, enables targeted product recommendations, displays custom marketing banners, and delivers multi-channel post-purchase notifications (SMS, WhatsApp, Email) under your brand name.