1) Introduction
For every eCommerce retailer, shipping couriers are essential to the business. What’s equally important, however, is having a shipping solution that manages an eCommerce business's logistics and shipping side. In this regard, eCourierz and ShipRocket, primarily shipping aggregators, fulfill both requirements.
This article introduces eCourierz and ShipRocket and discusses their features, and highlights them in detail. The differences between shipping services and platforms are also discussed below.
2) About eCourierz
eCourierz is a software-based multi-carrier shipping platform that began its operation in 2015. eCourierz partners with 20+ carriers to deliver orders both domestically and internationally. Presently, its serviceable areas include 21000+ pin codes.
3) Top Services Provided by eCourierz
3.1) Domestic shipping solutions
eCourierz is integrated with 25+ carriers and offers a comprehensive area coverage of 26,000+ pin codes for domestic deliveries. It operates in major cities like Delhi, Jaipur, Surat, and Mumbai. It offers dedicated account managers, multiple payment options, and door-step pickups.
3.2) Order Tracking
eCourierz, like other shipping software, has order tracking features and customer notification systems. With eCourierz, retailers can autogenerate shipping labels and have their tracking notifications sent to customers' emails.
3.3) Amazon FBA Shipping
Amazon FBA shipping is a significant component of eCourierz’s services. Amazon vendors can sign up with eCourierz for exclusive Amazon FBA shipping services. Once they have the product listings and products ready, they can connect with eCourierz and schedule free pickups. The agents pick up products from stores and deliver them to Amazon’s fulfillment centers.
3.4) Plugins and Integrations
eCourierz is partnered with major eCommerce marketplaces like Amazon, Etsy, eBay, Opencart, Shopify, WooCommerce, and Pitney Bowes. Their integration library includes 25+ carriers who take up domestic and international shipping. eCourierz has a single powerful API plugin for managing orders from stores and connecting with carriers.
3.5) Personal Dashboard
eCourierz’s dashboard is a single point of contact for managing orders from multiple channels, tracking them, and creating shipments. Merchants can assign orders to couriers based on their rates, and also leverage the discounted rates offered by eCourierz. Regarding personalization, it offers white-labeled branding solutions.
4) Features of eCourierz (including pros and cons)
- Offers COD (Cash on Delivery) to 7000+ pin codes along with order pickups in over 100 cities in India.
- Integrate with major marketplaces and selling channels like Amazon, Flipkart, Etsy, Magento, Shopify, etc.
- Ship internationally to 220+ countries with FedEx, DHL, Aramex, and UPS and avail discounted shipping rates.
- Get access to full support for Amazon FBA and Merchant Fulfillment Network shipping with no minimum order limit.
Pros:
Accepts Cash on Delivery (COD) orders extensively across India.
Cons:
The order tracking mechanism is fraught with glitches and inconsistencies. Order tracking information or update is not always made in real time.
5) About ShipRocket
ShipRocket is a shipping courier aggregator established in 2011 to address the rising need for logistics support in the eCommerce industry. It ships to domestic and international locations, delivering products to over 29000 pin codes in India and 220+ countries worldwide.
ShipRocket has many logistics management and shipping tools to complement its shipping services. Its shipping software integrates with major eCommerce channels like Amazon and Shopify. It strives to improve the delivery experience by providing hyperlocal, same day and two-day deliveries.
It is integrated with 17+ couriers and offers international shipping services with carriers like DHL and Aramex. Included in its shipping software component are its shipping calculator, order management tools, and a functional dashboard.
6) Top Services Provided by ShipRocket
As hinted above, ShipRocket has a comprehensive software setup to handle multiple shipping operations and workflows. Starting with inventory management, it lends itself to COD reconciliation and order fulfillment. ShipRocket also has avenues to serve excellent post-purchase experience and bulk shipping. Here are some of its most popular features:
6.1) Multifaceted Shipping
ShipRocket has a host of carrier networks to manage diverse shipping services, including hyperlocal, one/two days, and intentional shipping.
It is integrated with carriers like Dunzo and Shadowfax at negotiated rates. ShipRocket enables businesses to offer multiple payment options, including cash-on-delivery (COD). Apart from this, it offers order tracking, manages order surges, and connects businesses with carriers through its platform.
Its cross-border shipping solutions include minimal documentation, shipment tracking, insurance, and real-time status updates.
6.2) Multi-functional Dashboard
ShipRocket’s dashboard is a one-in-all space to micro-manage a diverse set of shipping functions. Retailers can manage shipments, including an overview of each order, and track weekly, quarterly, and monthly revenue.
They also monitor NDR count (Non-Delivery Report), check the average shipping costs, and analyze courier statistics and delivery performance. The dashboard also controls COD orders and supervises cash remittances.
6.3) Inventory Management
By integrating inventory management, ShipRocket strives to streamline the entire shipping process for a business. Its inventory management system enables retailers to manage inventory tracking and replenishment.
The tool integrates with multiple sales channels, syncs the inventory count across them, and tracks individual product counts. The unified tracking feature ensures that overselling and data errors are prevented.
It also allows importing or exporting products in bulk and creating catalogs.
6.4) Order Tracking and Branding
Like other shipping software, ShipRocket also provides milestone-specific tracking and sends notifications to customers on time. Customers can track orders using the AWB number or order tracking ID.
Coupled with order tracking, it hosts tools for enhancing the post-purchase customer experience. This includes customized tracking pages and email notifications, marketing banners, and the estimated time of delivery information.
6.5) Shipping Automation
ShipRocket sports a robust shipping automation structure, with features like automated carrier recommendations and NDR management. The recommendation engine matches the best courier with specific orders based on pre-determined metrics and rules.
ShipRocket supports multi-channel integrations, including Amazon Global marketplace and eBay ensuring seller convenience.
7) Features of ShipRocket
- Integrate with 17+ courier partners and all significant marketplaces like Amazon, Shopify, Magento, and Etsy, and manage all orders from a single dashboard.
- Calculates shipping costs and saves hidden costs with ShipRocket’s Shipping Rate Calculator, available on their website. Enter the weight/dimensions, source, and destination addresses to determine the cost.
- Avail insurance on all shipments and print shipping labels from the ShipRocket website.
- Reduce RTOs and ship bulk orders with just 1 click.
Pros:
ShipRocket provides heavily discounted shipping rates, making it a good choice for SMEs.
Cons:
Despite featuring a shipping rate calculator on their website, ShipRocket customers have faced some weight discrepancies issues.
8) A Salient Comparison Between eCourierz and ShipRocket
Though eCourierz and ShipRocket both act primarily as shipping aggregators, what sets them apart is their shipping software interface. If you are interested in knowing more about eCourierz vs. ShipRocket, then the following points highlight their main differences.
8.1) Domestic Delivery Solutions
Both ShipRocket and eCourierz have a similar number of carrier integrations, providing domestic deliveries across the country. While ShipRocket serves around 24,000 pin codes in the country, eCourierz has broader coverage, exceeding 26,000 pin codes.
Whether you choose ShipRocket or eCourierz, you can avail of their COD and prepaid payment options. However, provides hyperlocal and same-day deliveries in major metro cities, which eCourierz has yet to introduce.
8.2) Global Shipping
ShipRocket has a more streamlined approach to international shipping than eCourierz. With ShipRocket, retailers can ship in 220+ countries with minimal documentation. They also get negotiated carrier rates, instant deliveries, and security coverage.
Having said this, eCourierz is also integrated with major global carriers and handles export and import for domestic retailers.
8.3) COD reconciliation
Both ShipRocket and eCourierz offer cash-on-delivery as payment options to retailers. eCourierz processes cash remittances two times a week upon payments from retailers. ShipRocket processes COD remittances in two days.
8.4) Returns Management
In terms of returns management, eCourierz takes a lead over ShipRocket. While the latter has no recourse for returns management, eCourierz has a few carriers that provide reverse logistics for product returns.
8.6) Pricing
The pricing structure of both ShipRocket and eCourierz is conducive to an eCommerce retailer’s budget. eCourierz offers a free trial version of its shipping software, after which the monthly starting fee is $10. eCourierz has no minimum order requirement.
ShipRocket also has a versatile pricing policy. It has no minimum monthly fee requirement, meaning you can pay as per your orders. There are no hidden charges. However, it has three price tiers if you ship any parcels with them. In this case, ShipRocket’s Lite membership charges 26 INR for 500 grams and 20 INR for 500 grams for the Professional plan.
8.7) API Integration
eCourierz offers a single API for all carriers and syncing orders across diverse sales channels. It also has a central library for all carrier integrations. ShipRocket boasts an API structure for managing different shipping workflows, including order flow and setting shipping rules. Its API is used chiefly for order management and creation.
9) Alternative and Competitor to both eCourierz and ShipRocket
If you are fascinated by either eCourierz or ShipRocket, but seek to expand your search, you may find ClickPost an excellent alternative. The difference between ClickPost and eCourierz vs. ShipRocket is that the former is a logistics and shipping management solution while the latter are courier aggregator.
In terms of shipping software functionality, ClickPost comes at par with both and, in certain cases, exceeds the other. For instance, returns management and Shopify returns. ClickPost is primarily a multi-carrier shipping service provider with tons of automation features for streamlined shipping.
It integrates with over 200+ global and domestic carriers and offers comprehensive solutions for carrier recommendations and order tracking. Its robust API infrastructure and AI-driven engine allow retailers to streamline carrier allocations, NDR management, and COD reconciliations. Unlike the others, ClickPost allows OTP-based order cancellations and monitors SLA breaches.
Its returns management module automates the returns policy and allocates carriers based on pre-configured rules and real-time tracking. It allows product exchanges and cancellations and manages refunds.
ClickPost also takes care of pre and post-purchase customer experience, like displaying zipcode serviceability and white-labeled order tracking pages. It has an array of customer notification channels to reduce customers’ WISMO calls.
10) Conclusion
Every eCommerce entrepreneur wishes to direct the shipping and delivery experience to provide the best customer experience. This is where shipping aggregators and shipping automation platforms come into the picture.
Small and medium-sized businesses in India have various choices, but whether to choose eCourierz or ShipRocket is a choice that crops up frequently. This article discusses the various features, services, pros, and cons of these shipping platforms. We hope that this in-depth analysis will help you make an informed decision.
11) FAQs
11.1) What is the ShipRocket Fulfillment Service?
ShipRocket’s fulfillment service offers same-day and next-day product deliveries across India, especially for D2C brands. This service includes warehousing and order fulfillment, quality checks, and storage. It also includes hyperlocal last-mile deliveries.
11.2) Which is the best option between eCourierz, ShipRocket and ClickPost?
To understand the best option between ClickPost, Ecourierz, and ShipRocket, an eCommerce company must look at its business needs and determine which shipping services are more essential. Both ShipRocket and Ecourierz provide basic shipping services, including returns management and cash on delivery. Both of these platforms are also more suited for SMEs and SMBs.
Therefore, if you are a rapidly growing eCommerce company or want to scale up, ClickPost is the best option. We suggest all e-commerce businesses use a logistics intelligence platform like ClickPost when their monthly order volumes start going over 10,000.
A fast-growing eCommerce company needs constant shipping support, customer care, NDR management, returns management, automatic carrier allocation, advanced tracking, and branded tracking. All of these services are provided by ClickPost.