1) Introduction
When running an e-commerce business, your job doesn’t end with the product being delivered. Once that milestone is achieved, there’s still a whole new world left for you to explore- the world of post-purchase services. Customers nowadays choose their e-commerce destinations based not only on the costs and delivery time but also on the overall delivery experience.
So unsurprisingly, more and more players in the e-commerce space are now sprucing up their post-purchase services, with various unique functionalities and perks. Others choose to delegate these operations to specialised firms or partners who can handle everything from start to finish. Today, let us look into one such software – Narvar, and its pricing plans.
2) What is Narvar?
Narvar is a customer experience platform that helps e-commerce companies successfully manage their post-purchase services and ensure a smooth and functional experience for their buyers. It offers carrier integration with over 300 delivery partners. It also provides a wide range of post-delivery utilities including dedicated software that maintains records of all deliveries. The main objective of Narvar is to retain customers with their specialised services and to keep them coming back for more.
Narvar is headquartered in San Francisco, with offices in seven countries across Europe, North America, and the Asia Pacific region.
3) Narvar Features
Narvar offers the following features to its customers:-
3.1) Estimated Delivery Dates
Narvar informs buyers of estimated delivery dates for the products in a bid to increase transparency and drive sales. Their algorithm takes into account all possible factors to give an accurate time frame.
3.2) Customizable Delivery Options
The methods and options for delivery fulfillment are fully customizable and configurable as per the specific requirements of your store. You can set your own conditions for delivery, shipping methods, and so on.
3.3) Personalized Branded Pages
The tracking pages of your e-commerce platform can also be embedded with your own unique branded design with the help of Narvar’s software.
3.4) Push Notifications and Timely Updates
Narvar employs proactive push notifications to inform your buyers about the status and location of their orders. These updates can be sent via Email, WhatsApp, or SMS.
3.5) Post-Purchase Experience on your Website
You can extend or embed any elements from Narvar’s software to your own website to ensure your customers stay informed at all times.
3.6) Seamless Integration
Narvar partners with over 300 carriers and 50 e-commerce management systems to provide customers with a smooth and hassle-free delivery experience.
3.7) Smooth Returns Experience
With quick refunds, home pick-up services, and branded product exchanges, Narvar aims to offer its customers the ultimate product returns experience.
With a wide suite of services including the above-mentioned features and more, Narvar is looking to ensure customer loyalty and simplified buyer-seller exchanges. Their services offer consumers fast and easy refunds and product exchanges, review portals, and much more.
Next up, let’s take a look at the pricing options they have and which plan would work best for your own e-commerce business.
4) Narvar Pricing
As of now, Narvar has not made its pricing information available to the public. In order to know the Narvar pricing plans, you need to get in touch with their team who will then give you a quote based on the needs and requirements of your business.
As of the writing of this article, Narvar reportedly does not provide any free trial or a freemium version of their software yet, although that might change in the future. Fortunately, they don’t charge any set-up fees or one-time charges. Moreover, Narvar charges only for the features that you make use of, so you only have to pay for what you use, not more than that. Therefore, even though the Narvar pricing information is not publicly available, you can still get a general idea as to how much you might need to pay.
According to reviews made by various retailers and e-commerce businesses, Narvar charges quite a high premium for its services. Its pricing plans are not always transparent and sometimes come bundled with hidden fees. It also takes about 60-90 days for full implementation and integration of the Narvar software with your business.
5) Summing Up
To conclude, we can see that Narvar is definitely a feature-rich and versatile choice for e-commerce businesses. Their wide suite of post-purchase tools in particular makes them an attractive option indeed. At the same time, they might not be particularly suitable for smaller or newer players due to their opaque costs and allegedly high charges.
E-commerce businesses looking to cut down on costs without compromising on quality might want to look at alternative platforms such as ClickPost, AfterShip, or ShipStation, which provide a high-quality delivery experience at reasonable rates, unlike the Narvar pricing plans which do not appear to be as transparent .