1) Introduction
Narvar is a logistics platform dedicated to helping e-commerce businesses with their shipping and logistics needs. While they dabble in the entire process from start to finish, the company specializes in the management of returns and post-purchase workflows.
They offer a wide range of features aimed at easing and simplifying the post-delivery process for both businesses and consumers. It is their belief that the post-purchase period is the most crucial time and perhaps the most crucial aspect of deciding whether or not the buyer becomes a regular customer. A poor experience during this time will undoubtedly push them away, while a good experience might help bring in even more customers.
On the other hand, Shopify is an e-commerce marketplace that assists businesses with setting up their own online stores to sell their products. Companies can create, design, and showcase their products in various ways with Shopify’s help. The platform also allows customers to make online transactions in the marketplace itself.
In the following paragraphs, we’ll learn more about Narvar Shopify, that is, Narvar’s business model and how it partners with Shopify to provide its services to a wide pool of clients.
2) Narvar Shopify Products
The Narvar company allows businesses to engage and interact with their buyers. While the post-delivery experience is their selling point, they also assist their clients in other parts of the shipping process. Some of their key products in this respect include:-
2.1) Narvar Concierge
Concierge allows you to connect physical commerce experiences to digital e-commerce ones seamlessly. This feature is facilitated via Narvar’s partner network, offering a host of benefits such as increased conversions, improved customer experience, and significant savings.
2.2) Narvar Shipping
With Narvar’s shipping feature, businesses on Shopify can easily calculate delivery times and rates, as well as manage any delivery concerns customers may have. They also offer configurable fulfilment rates, allowing you to pick and choose as per the needs of your business.
2.3) Narvar Tracking
Narvar offers its clients a number of tools to make the tracking experience more engaging and intuitive. Businesses can create their own branded tracking pages, send timely updates, and monitor shipments carefully. They can also make use of Narvar’s post-purchase experiences and add them to their websites.
2.4) Narvar Notify
With Narvar Notify, businesses can proactively send notifications and push messages to their customers. It ensures that the buyers know the status of their order at all times and can contact the company if anything goes wrong. Narvar handles all such notifications.
2.5) Narvar Return and Exchange
As Narvar specializes in post-purchase experiences, the Return and Exchange feature is one of its most important products. Narvar operates all return and exchange requests seamlessly, handling the reverse logistics operations from start to end and ensuring no products go missing or undelivered.
2.6) Narvar Monitor
Narvar Monitor is an essential tool in order to gain valuable insight regarding the performance and statistics of your business’s logistics network in real-time. This data is very important as it can help improve fulfilment performance and encourage repeat purchases.
Now that we know about the core products that Narvar has to offer, let us take a look at how the company works in tandem with Shopify to offer its clients the ultimate logistics experience.
3) Narvar Shopify Returns and Exchanges
The Narvar company has developed an application and plugin for the Shopify App Store. Businesses can install this plugin to access Narvar functionality and implement it in their online store. With this app, Narvar aims to provide its customers with the best returns experience it can. It primarily offers returns and exchange services to Shopify clients, saving time and costs for the business.
Following are the essential functions and features that the Narvar Shopify Returns and Exchanges App offers:-
1) Choose from 200,000+ drop-off locations
Narvar offers customers the choice to return to 200,000+ retail locations such as The UPS Store and FedEx.
2) Simplify the returns experience
Consumers can initiate returns online from the comfort of their house without printing any shipping labels, thus saving time and money.
3) Create tailored return rules
The Narvar app for Shopify uses various flexible return policies for different products and customers so that they can enjoy a personalized returns experience.
4) Take advantage of Analytics
Narvar’s analytics tools provide immensely useful insight into the inner workings nad performance of the business. These analytics are actionable and help improve the quality of the products. This means companies can easily measure their performance as well as stay ahead of their competitors.
5) Recapture revenue with seamless exchanges
Narvar ensures that you don’t suffer heavy losses and can retain revenue by converting returns into exchanges, recapturing up to 35% in revenue.
6) Faster refunds, lower shipping costs
Narvar processes refunds relatively quickly, using the company’s package aggregation tools. Other similar programmes to lower costs and increase revenue include freight consolidation and intelligent product positioning.
4) How to Process Returns with Narvar Shopify
Next up, let us take a quick look on what are the best ways to process returns using the Narvar Returns and Exchanges Application for Shopify. It is especially important to stay ahead of the curve in this respect owing to the fact that almost 20% to 30% of online purchases are returned each year, and a poor returns policy will be sure to drive customers away. With that in mind, the tips given below should be helpful while devising your returns strategy.
4.1) Define a Clear Returns Policy
Be sure to spell your returns policy out in detail so as to avoid any confusion in this regard. Include instructions on how the returns process should be started, as well as methods of refund and return workflow.
4.2) Automate Returns
It would be a folly to not take advantage of technology to automate return requests and streamline the process as far as possible. As soon as the customer chooses to return an order, the confirmation and further instructions should ideally be put forward without delay. Using the Narvar Shopify app, one can also blacklist certain customers from making returns or conversely, offer benefits.
4.3) Return Conversions
If possible, try to convert product returns into alternate sources of revenue, such as exchanges, gift cards, or store credit for future orders. The Narvar Shopify app allows businesses to convert as many as 60% of returns into exchanges.
4.4) Offer more Variety
It is important to give customers the flexibility to act on their product returns in multiple ways. What works for one customer might not for another, hence the need for more choices. The Narvar Shopify app is quite versatile in this respect, allowing its customers to choose from over 200,000+ pick-up and drop-off locations. This enables boxless returns, reducing carbon emissions and helping with digitalization.
5) Conclusion
Today, we took a quick look at Narvar Shopify, a service developed by the logistics company Narvar, which specializes in post-purchase experiences. We got to know about the various products it has on offer and its app on the Shopify Web Store that helps businesses deal with exchanges and returns. We also read up on a few tips and strategies that we can use while processing return requests using the Narvar Returns and Exchanges App for Shopify. Hopefully, you now have a little more insight into the company and if it is a good fit for your own business or not.