In the age of digitization and connectivity, logistics platforms, ranging from Narvar to ClickPost to Amazon Logistics, compete to provide their customers with all the features they need to put their minds at ease. Perhaps the most fundamental of these features is tracking their orders. It is essentially a service that allows people to monitor their orders, check up on their status, and stay well informed with timely delivery updates and notifications.
Nothing reassures customers more than knowing their orders are on time and will be delivered in an assured time frame. This means that it’s very important not to alarm them by providing an incorrect tracking status or, worse, not providing any tracking status.
When used right, order tracking can also help massively boost sales by offering a satisfying customer experience. Over 80% of e-commerce customers now expect the ability to track their orders online and via mobile devices. Therefore, offering tracking features has now become necessary to retain customers and stay competitive in the market.
2) Narvar Track
Today, we shall take a look at one of their products, called Narvar Track. Narvar is a logistics platform that primarily helps e-commerce companies with their post-purchase needs and engages in other logistical and shipping services. It offers integration with over 300 delivery carriers.
With Narvar Track, businesses can create their own branded tracking pages based on the product type and delivery environment. This allows customers to monitor their shipments and find out the estimated date of delivery. The branded page also processes the customer’s purchase history to push personalised product recommendations.
Furthermore, Narvar makes use of email and SMS notifications to send timely updates and monitor shipments. They can embed many of Narvar’s other post-purchase tools and assets and add them to their websites for their customers’ convenience.
Narvar’s tracking feature is said to be almost accurate, and as per customer reviews, the tools and assets on the branded page are also a great add-on that helps boost their rankings. As per company records, customers visit Narvar tracking pages an average of 3.2 times per order.
Let us now know more about the way Narvar Track works exactly and the specific features it offers.
2.1) Contextual, Branded Tracking Pages
Narvar uses beautifully designed branded tracking pages to enhance its tracking features. These pages are usually also highly customizable as per the order’s shipment status and consumer locale.
2.2) Engaging Post-Purchase Marketing
Post-Purchase touchpoints deliver marketing assets and push product recommendations to drive sales and revenue.
2.3) Proactive Notifications
Narvar uses push notifications to inform customers about order status proactively. These notifications may be sent over email, SMS, and WhatsApp.
2.4) Shipment Performance Monitoring
Narvar carefully studies and investigates delivery exceptions, resolves mistakes quickly, and works in tandem with its delivery partners to ensure the product reaches on time.
2.5) Post-Purchase Tools on Business Website
Businesses can easily embed or attach any of Narvar’s tracking-related elements to their website, ranging from estimated delivery dates, real-time tracking, and personalized recommendations.
With the above-mentioned five broad features available as a part of their ‘Narvar Track’ product, the company has managed to build up a steady reputation for itself as a reliable and trustworthy option for established businesses.
Next up, we’ll take a quick look at how to monitor the status of all your orders using Narvar Track.
3) Tracking Shipments on Narvar
- Log on to corp.narvar.com
- Click on the Sign-in button on the top ribbon
- Enter your User ID and Password to log into your dashboard.
- Under the Account Menu on the dashboard, click on ‘My Orders’.
- You will be shown a list of all your orders shipped from Narvar.
- Click on the order ID whose status you want to track.
- A page will open containing all relevant information about that order.
Remember to keep your log-in credentials for Narvar safe and secure; otherwise, you risk someone mishandling or tampering with your business account.
We can conclude from the above information that order tracking has become an integral part of e-commerce and consequently, logistics companies. More and more platforms are jumping on the wagon as nobody wants to lose out on potential customers. Narvar is one such platform providing a wide suite of services. Today, we looked at its tracking product in particular, and can safely conclude that it is a reliable option. If you are interested in the overall Narvar deck of services, you can check out our other articles for more information on the Narvar shipping services as well as Narvar pricing plans.
5.1) How can you send tracking updates using Narvar?
Narvar is a customer experience enhancement software that allows you enhance post-purchase experience. This includes seamless tracking and post-purchase communication. You can send updates about the parcels through SMS and Emails. Narvar also enables application notifications and web tracking page.
5.2) Can I integrate post purchase experience into the website?
The API Integration process of Narvar allows you to embed any of the post-purchase features of the software on your website. You can display the estimated delivery date, marketing assets or product recommendations on the product page. This allows you to boost conversions and improve experience on your website to boost direct-to-consumer sales.