As an ecommerce brand, you know the importance of offering returns and refunds to your customers. It's one of the ways you can build trust and keep them coming back. But what do you do if you're not happy with the returns process offered by your current provider? Or maybe you're looking for a more affordable option? We've done the research, so you don't have to! Check out our list of best Happy Returns competitors and alternatives.
3.1) ClickPost Returns Plus
ClickPost is one of the leading forward and returns logistics solution providers globally. Its advanced AI-driven platform sends real-time order status notifications to customers. With a vast network of shipping carriers spanning over 150 countries, ClickPost is able to address return requests quickly.
Alongwith clickPost's returns management solution, it has recently launched a Shopify returns app, ClickPost Returns Plus that makes processing and tracking returns in Shopify a breeze. The app helps collect customer feedback by prompting questions about the returned object at the returns portal itself. Here, customers can place return requests, check out valuable info about a product's return window, and track the status of their returns. If your ecommerce business wants to provide the best returns experience to its customers worldwide, then this Happy Returns alternative is for you.
3.2) Loop Returns
Loop Returns is a returns management software that allows you to turn all your returns into exchanges. It’s one of the best alternatives for Happy Returns for ecommerce businesses that ship orders on-demand. It syncs with each order so customers can see what items arrived at their doorstep! If somebody doesn't want an item - they can just select "exchange" from within Loop Returns's interface, and before long, there'll be another package coming out looking fabulous.
3.3) Clicksit Return
The Clicksit Returns solution provider helps ecommerce businesses worldwide print return labels for USPS, UPS, and FedEx labels in just a few clicks. You can choose from over 1000+ drop-off locations to return your shipment quickly with automatic notification on product deliveries.
Clicksit also gathers valuable customer data to provide feedback on the efficacy of returns processes. With this analysis, ecommerce stores can further streamline and finetune their returns management systems. It is definitely among the best Happy Returns alternatives out there.
The software's flagship exchange feature allows ecommerce entrepreneurs to deliver the right products before wrong/exchanged items reach their original warehouses. What's more, they offer this service at no additional cost! If you want to smoothen your reverse logistics and reduce the rate of returns, then Returnly is an excellent alternative to Happy Returns.
In addition to its robust exchanges/returns platform that helps eliminate unwanted packages from stores by sending them back into production when necessary, Returnly also provides mixed-model web services which can help companies with ecommerce fulfillment services.
3.5) AfterShip Returns Center
Ecommerce brands that want to provide a stellar customer experience should consider using the AfterShip Returns Center. AfterShip is a return management system that makes it easy for customers to print out a shipping label, track their return, and get updates on the status of their return.
Returns are a vital part of the customer experience, so using an effective system like AfterShip Returns Center can make all the difference. This Happy Returns competitor is easily one of the best logistics and returns solutions in the ecommerce market.
3.6) Returns Prime
With the rising competition, it's crucial that you keep your online business running smoothly. That means taking care of all those pesky returns! Return Prime is here to help with its quick integration and excellent customer service. They will make sure no one has any questions about how things work or what they need for an easy returns process. By taking over the returns management of an online store, ReturnsPrime enables ecommerce businesses to focus on other tasks like growing their store without worrying too much about losses from returned orders.
3.7) Rich Returns
Rich Returns is the perfect app for Shopify and Shopify Plus merchants to make returns easy. It uses a simple plugin that can be embedded in any online shop, making it super convenient! It also provides live order tracking updates to customers on their phones and emails.
They can even provide you with a branded tracking portal complete with your brand's logo, colours, and a social media feed! With multi-language support and automatic inventory management under your set window of return time, there's nothing not to love about this platform at all (especially if you're looking forward to international customers). Don’t believe us? Try this Happy Return competitor now!
Orders made with Optoro can be returned quickly and efficiently. This returns logistics software provides a self-service portal, so customers don't have to talk with an employee if they want their money back or exchange the item for something else!
Customers also benefit from real-time tracking, which tells them how their package is travelling. All the while keeping carbon emissions low thanks to using green packing materials that are more sustainable than traditional options. Moreover, by automating the entire reverse logistics journey, ecommerce stores save up on labour and operational costs.
There's a lot to love about Ordoro. It ships to numerous countries around the globe and makes use of multiple shipping carriers to bring your customers the best returns management solution. With automated workflows and outstanding services like dropshipping, inventory management, kitting, supply chain management, it’s an all in one solution for any eCommerce shipping needs you might have! This Happy Returns alternative is cut out to serve you with the best possible returns solution to turn returns into profits by gaining lifelong customers.
3.10) Return Logic
Return Logic is a returns management app for Shopify that helps modern brands save time and money through automated returns, reducing support tickets by an incredible margin thanks to its responsive customer service team. Ecommerce stores can connect all ecommerce platforms without any data loss with Return Logic's fast shipping APIs - guaranteeing speedier growth than ever before!
As ecommerce grows, so too does the need for businesses to find efficient and cost-effective ways to manage returns. With the average return costing a business $25, it's essential to find an option that works best for your company. These tips will help you find the perfect return solution for your ecommerce store. We'll explore what to keep in mind when selecting your Happy Returns alternative in the section below.
4.1) Price of the Return Solution
When it comes to ecommerce, returns can be a logistical challenge. However, providing an easy and affordable returns solution is critical to customer satisfaction. When selecting your Happy Returns alternative, pay most attention to the kind of returns services you will be getting for the price. The best return apps cut down losses. If your chosen returns solution doesn't do that, it simply doesn't fit the bill.
4.2) Serviceable Locations
As your business grows, you may need to start considering serviceable locations to meet your customers' needs. By finding a Happy Returns competitor that provides pickup and delivery services to all your preferred areas, you'll be able to provide better service and improve customer satisfaction.
4.3) Capacity for Growth and Scalability
When expanding or upgrading your ecommerce business, it is essential to consider how your new logistics capabilities will meet your current and future needs. Many ecommerce businesses make the mistake of underestimating their needs, which can lead to capacity issues and service disruptions down the road. By planning and working with a Happy Returns alternative who understands your growth potential, you can ensure that your business can scale seamlessly while continuing to provide quality service to your customers.
4.4) Real-time Order Tracking Mechanism
If you're an ecommerce brand, it's essential to consider how your customers will track their orders. A real-time order tracking mechanism can help keep them informed of their package's progress and ensure they receive it quickly. By considering this before selecting your returns solution, you'll be able to avoid any potential hiccups down the road.
4.5) Tech and Customer Support
Technology and customer support should always be considered when building an online presence. To provide an optimal customer experience, ecommerce brands need to consider the role of technology in their business.
In addition to having a well-designed website, brands need to ensure that their site is speedy and easy to navigate. They also need to have a reliable and responsive tech support team in case customers experience any issues. By neglecting these aspects of ecommerce, brands can cause frustration among customers and lead to lost sales.
4.6) Branded Returns Page
As an ecommerce business, you know that delivering a great customer experience is key to your success. And one of the critical aspects of a great customer experience is providing a smooth returns process. So make sure your returns process is top-notch by branding your returns page with the help of a Happy Returns competitor.
A branded returns page will help ensure a positive customer experience and may even encourage customers to shop with you again. It can also send real-time order status notifications to customers through WhatsApp, SMS, and email.
4.7) Faster Refund Processing Durations
Today's consumers are more demanding than ever. They expect fast and easy checkout experiences, but they also expect quick refunds when something goes wrong. To keep up with consumer demand, ecommerce brands need to tie up with a Happy Returns alternative that processes refunds as fast as possible. This helps keep customers happy, but it can also help improve your bottom line by reducing the amount of money tied up in refunds.
4.8) Performance Analytics Reports
When it comes to making decisions about your business, you need as much information as possible. This means having access to performance analytics reports for your ecommerce brand. With the help of a good logistics partner, you can get the most accurate data possible so that you can make informed decisions about your business.
By understanding where your site is robust and where it needs improvement, you can make the necessary changes to boost sales and improve customer satisfaction.
4.9) Storefront and Platform Integrations
Ecommerce brands understand the importance of having a solid online presence. This means having a well-designed and user-friendly website and being available on multiple platforms and selling through various channels.
To make the most of their online presence, ecommerce brands should work with Happy Returns competitors who can offer integrations with many different store and platform types. By doing this, ecommerce brands can ensure that they are reaching as many potential customers as possible.
4.10) Availability of Multi-Carrier Shipping
When it comes to shipping your products, you want to make sure you have the best options possible. This means having multiple shipping carriers to get your products to your customers as quickly and smoothly as possible. The best Happy Returns competitors are those that provide swift integrations with numerous shipping carriers. Multi-carrier shipping provides faster shipping times, discounted shipping rates, and a ton of options when delivering to international locations.
While Happy Returns is a great service, it's not the only one out there. We've provided you with a few of our favorite alternatives in case you're looking for something different. Returns are a necessary part of the ecommerce process, but they don’t have to be a headache for you or your customers. With the right logistics software in place, you can streamline returns and make them into a profit center for your business. These top Happy Returns alternatives provide great options for businesses of all sizes. All the best!
1) What are the Happy Returns alternatives for Shopify?
The best Happy Returns alternatives for Shopify are ClickPost, Returnly, Rich Returns, and AfterShip Returns Center. Ecommerce brands can select one or the other depending on their specific requirements and budget.
2) Do I need a returns management solution for my ecommerce store?
Yes, every ecommerce store needs a returns management system. Product returns and exchanges in eCommerce are extremely common in online retail and can quickly lead to losses if not kept in check. A Happy Returns competitor can help you bring down returns, provide faster refunds to customers and deliver an overall satisfactory customer experience.