1) Introduction of eCommerce Logistics Companies in Dubai
UAE’s strategic geographical location and the sudden boom of the eCommerce market have provided a favourable environment for many logistics companies to flourish in the region. These companies with years of shipping expertise and superior infrastructure have enabled ecommerce businesses to have a seamless delivery supply chain and reach newer consumer markets within the region and across the globe.
The rapid growth of the eCommerce industry in the UAE and the Middle East is set to boost the economy. Logistics providers in Dubai and nearby regions have been one of the most significant forces in making that possible by assisting e-commerce businesses in their daily shipping operations.
2) Top 10 Best Logistics Companies in Dubai for eCommerce Business [2023 Updated List]
There is no doubt that online businesses, no matter their size, stand to gain a lot of benefits by roping in a logistics company to oversee their shipping and delivery management. However, since the Dubai market is chock-full of logistics service companies, it is no easy feat to choose one that is right for your business.
For that purpose, we are going to discuss the best e-commerce logistics companies providing their services in Dubai. Find out more about them below.
Aramex is a logistics provider with deep connections in the Arab world. It provides e-commerce services for startups as well as established enterprises with high-volume orders. For eCommerce startups in Dubai, it can help with integrations with shopping carts like MartJack, Shopify, etc. It provides all-around shipping and delivery services paired with warehouse management. The key feature of the carrier is the Shield Service which provides shipping insurance on all your shipments.
2.2) Barq Express
Barq Express came into being in 2014 and is a big logistics company in the Dubai and GCC region (Gulf Cooperation Council). It makes managing and tracking orders easy with a unified tracking number for all shipments.
Its mobile application, BarqApp, can be used to handle COD (Cash on Delivery) orders and track shipments across all distribution networks. It provides hyperlocal and 2-hour deliveries in Dubai.
2.3) United Parcel Service
UPS provides shipping, tracking, and contract logistics services to eCommerce businesses in Dubai and all across the world. Online stores can check UPS shipping rates right on their website and also ask for a quote for specialized services.
The carrier platform is easy to integrate with your existing delivery management system. UPS also provides freight shipping via air and ocean. Ecommerce companies can schedule a pickup time with UPS.
Fetchr is a US-based logistics company with full-time operations in Dubai. It enables cross-border delivery opportunities for eCommerce enterprises. The Fetchr app can be used on the go to manage orders across various platforms.
It provides shipping analytics so that online businesses can improve their delivery operations and customer satisfaction. Fetchr provides pickup and delivery solutions to SMEs, eCommerce companies, as well as large enterprises. It offers a truly scalable option for online retailers.
Careem is a subsidiary of the US-based taxi aggregator, Uber. It started its logistics operations in UAE as a ride-hailing service but has moved on to providing logistics services to eCommerce companies.
Careem uses bikes to deliver goods across the city of Dubai. The carrier uses a network of self-driven cars and bikes operated by their riders to deliver your orders as fast as 45 minutes.
2.6) SMSA Express
SMSA Express can pick, pack and deliver orders to customers in Dubai and abroad. It caters to eCommerce businesses with its massive network of warehouses in the region.
It’s been making timely deliveries for the past 20 years and has gained quite a bit of popularity. It can also look after product returns and customer happiness management.
2.7) Naqel Express
Naqel Express opened logistics operations in the Middle East in 1992 and has since then expanded to Asia, Europe, and Africa. It makes e-commerce businesses scale up by providing warehouse management and stock-keeping services that require technical expertise and manpower.
Ecommerce stores in Dubai can tailor their shipping service depending on the sector they cater to. They also accept cash on delivery as a payment option for bulk shipping which comes in handy for larger enterprises.
2.8) Zajil Express
Zajil Express is a one-of-a-kind logistics company considering the massive order volumes it can readily ship. With Zajil Express eCommerce businesses can ship orders weighing up to 25 tonnes.
If your online business in Dubai deals in heavy objects, look no further than Zajil Express. It also has an amazing same-day and next-day delivery service. With the carrier, you can provide your customers with the gift of speedy delivery and a hassle-free post-purchase experience.
FedEx is a multinational logistics and supply chain management company for eCommerce businesses of all stature. It provides comprehensive logistics solutions to e-Commerce companies in Dubai.
FedEx picks, packs, delivers, tracks, and provides substantial shipment management. Ecommerce returns also fall into its purview of shipping services. Its network of temperature-controlled warehouses can give online stores a lot more breathing space to carry out their activities.
Postaplus has been around since 2005 delivering logistics services to businesses and individuals in Dubai. You can avail of their shipping and freight forwarding services for a smooth shipping experience.
Orders can be tracked at all times by both customers and online sellers. It can also send real-time tracking notifications to customers’ phones and emails. It accepts many kinds of payment methods like cards, bank transfers, K-net payments, etc.
3)How Do Logistic Companies in Dubai Help eCommerce Store Owners?
3.1)Variety of Delivery Options
Logistics companies can offer many kinds of delivery options in Dubai, like same-day and next-day delivery depending on the accessibility of the destination address.
3.2)Reduced Shipping Costs
The courier companies in Dubai have access to a wide variety of clients and a larger customer base than most regions. This competition and volume of the sector allow them to provide a variety of volumetric discounts and special shipping services to the organizations that need them.
3.3)Real-Time Order Tracking
All Dubai-based logistics service providers have a decent tracking page so that customers never feel at a loss about where their product is. Real-time tracking and order notifications go a long way in building trust among customers, for both logistics companies and their clients.
3.4)Improved Customer Experience
Customers will always be happy if deliveries are made on time and orders are made visible through the shipping journey. A bonus of a customer support team is that it can further enhance customer engagement and happiness. The above-listed best logistics companies in Dubai offer superior customer experience with their services.
Shipping companies are linked across various distribution channels which makes it easier and affordable for them to deliver to even the remotest of locations. This advantage gives eCommerce businesses in Dubai access to new customers and regions.
3.6) Global Fulfillment
UAE has become the global shipping hub. A lot of ecommerce companies use the seamless global services of the logistics companies in the area to enable a better global reach. The logistics companies use the relaxations provided by the authorities to improve their client's global reach and provide seamless cross-border logistics services.
4)How to Choose the Best Logistics Company in Dubai For Your Ecommerce Business?
Serviceability refers to the number of locations or addresses a logistics company can deliver to. Clearly, the greater the number of serviceable areas, the better it is for eCommerce businesses. However, double-check if your logistics partner in Dubai covers the locations where you have the majority of the customer base.
Courier and logistics companies will always be able to provide you with better shipping rates than an in-house logistics team. To choose a logistics company in Dubai see what they offer, and how valuable their services are, and compare them against the price. Calculating this should give you a good estimate of the shipping rates you should expect.
4.3)Order Tracking Feature
Do not go for a shipping company that does not offer live order tracking for customers. This is a no-go. Customers want to be updated about every order update. Not providing them with this information can spell doom for your business. Our list of the top 10 logistics companies in Dubai features an Order Tracking mechanism.
Before finalizing your logistics company in Dubai, ask them if they provide same-day deliveries, 45-minute to 2-hour deliveries, etc. Also, ask them if there are any extra charges for availing of such fast delivery services. This will allow you to provide personalized and faster delivery options to your customers.
Customers like to have options at every part of the shipping cycle. The lack of enough payment gateways is a major reason for cart abandonment. Make sure your logistics company provides enough payment options so that your online store in Dubai does not face the same difficulty.
Some logistics and shipping companies have customer service and some don’t. It’s not a necessity per se but it can help to have a customer care executive handling customer requests and queries. Without a customer service team, all customers will be redirected to your business phone. Handling so many complaints and queries while running an online store in Dubai can be a bit intimidating.
Logistics companies in Dubai hold up the eCommerce infrastructure from within. They are the invisible players that make eCommerce fulfilment seem so easy. But in truth, fulfilment and shipping are complicated processes that take constant effort and management. By investing in a good courier and logistics company eCommerce businesses in Dubai can quickly scale up without hiring a lot of staff to help with their operations. We hope this blog helps you with your future endeavours.
6) FAQs about Logistics Companies in Dubai
6.1) What is the typical delivery speed for logistics companies in Dubai?
The delivery speed for a logistics company in Dubai will usually depend on the delivery location. Within the United Arab Emirates, you can expect the delivery within 1-2 business days. However, some hyperlocal delivery companies allow you to deliver in 45 minutes, 2 hours or on the same day depending on the service you choose.
6.2) How can I choose the best delivery partner for my ecommerce business in Dubai?
The Dubai region has a lot of logistics companies offering seamless delivery services. The smarter move is to figure out what logistics company has the best and quickest delivery service to the area you plan to deliver in. You will also have to consider various other features including order tracking capabilities, customer support responsiveness, scalability and value-added services.