Udaan Express API Integration and Tracking with ClickPost

ClickPot’s tracking APIs and webhooks fetch real-time status updates of the shipments and show them on a branded tracking portal. It also triggers on-time delivery notifications to shoppers at each checkpoint of the journey. Merchants can configure these alerts with brand details, personalized content, and language preferences. Plus, it also manages delivery exceptions by automating customer engagement flow and sending them alerts on delivery delays.

Yes! ClickPost can automatically update the status of Udaan Express deliveries. Its pull API uses the polling method to fetch delivery updates from Udaan Express at certain intervals. The webhooks (when configured) push real-time updates to the backend of the system. In both cases, merchants will stay updated with real-time tracking information without any human intervention.

Yes, it does! ClickPost monitors the entire shipping journey of a parcel. If it detects any delays along the way, it reflects the same on the tracking portal and sends delay alerts to shoppers. To address delivery exceptions for Udaan Express, ClickPost automates the entire NDR management workflow. First, it updates the carrier’s databases with recent NDR reports, fetches customer responses by automating customer communication, and helps the carrier make reattempts. Parth, its AI delivery exceptions manager, has been specially launched to make the feedback loop even more efficient and reduce RTO%.

Founded in 2016 and headquartered in Bangalore, Udaan is India’s largest B2B e-commerce platform. With the main goal of eliminating traditional trading inefficiencies and improving supply chain efficiency, Udaan entered the market. Now, it has become India’s largest e-B2B platform with a 70% market share in the region. Udaan Express is the in-house logistics arm of this eB2B company, which plays a crucial role in its supply chain operations. Udaan Express delivers in 900+ cities and covers over 12,500 pin codes across India. It has come up with an extensive range of services to meet various business needs. These include domestic courier service, full-truckload service, part-truckload service, urgent on-demand delivery, doorstep delivery, smart returns, and more. Moreover, it provides bulk delivery services for electrical items and sports equipment. Udaan Express takes around 7-10 days for interstate deliveries, whereas intrastate deliveries happen within a week. Alongside these, it also provides a tracking system to help merchants monitor their shipments from start to finish.