ClickPost vs. ParcelPerform: A Comparison of Features, Pricing, & Benefits

Q: Which platform—ClickPost or ParcelPerform—offers deeper operational analytics?

Both ClickPost and ParcelPerform provide robust analytics capabilities. ClickPost offers over 20 shipping analytics reports alongside post-purchase performance, customer’s NPS scores, and its system upkeep—integrated directly into its logistics dashboard. ParcelPerform employs AI-driven analytics to enhance logistics visibility and predict delivery delays. But, ClickPost offers broader visibility across operations and deeper insights for CX metrics.

Q: How does ClickPost’s multi-carrier support compare with ParcelPerform’s integration stack?

ParcelPerform supports over 1,000 carriers globally, while ClickPost integrates with 550+ carriers—including Amazon, UPS, FedEx, and global partners across geographies. ClickPost focuses on ease of integration, faster onboarding within 24 hours, and dynamic carrier allocation rules tailored for enterprise logistics teams.

Trusted by 450+ global brands

A Quick Comparison Between ClickPost and ParcelPerform:

Intelligent CX Optimization	Proactive notifications, channel-agnostic alerts, multichannel logic, configurable delivery dates	1	2
Unified Multi-channel Returns Experience	Seamless returns via self-serve flow, refund automation, milestone alerts, smart routing	1	2
Precision-Driven Adaptive EDDs	Customizable EDD logic, adjustable OFD accuracy, integration across all customer touchpoints	1	1
Automated EDD Breach Prediction & Resolution	Detect breaches, adjust delivery dates, update tracking via algorithm	1	2
Efficiency-Driven Tracking Automation	Real-time shipment tracking, smart status unification, Control Tower for delivery exceptions	1	2
Advanced Custom Tracking with Branding	Customizable branded elements, domain masking, white-label URLs, marketing tiles, embedded NPS survey	1	2
Pre-Built Templates and Customization	AI-powered templates, personalized emails, advanced triggers, and customized notifications	2	1
Automated Product Recommendation for Cross-selling	Smart product recommendations using purchase insights and customer segmentation	2	2
Smart Returns with Configurable Settings	Highly configurable return rules with adjustable windows, SKU exceptions, and nested reasons	1	1
Dynamic Exchange Conversion	Proactive return-to-exchange prompts for multiple return reason, automatic price variance reconciliation	1	2
Comprehensive Product Exchange Module	Supports full catalog exchanges, variant swaps, replacements, storefront synchronization	1	2
Support for Varying Refund Types	Multiple refund options, store credit prompts, discount-based refunds, auto retry system	1	2
Transparent Return Charges	Configurable return charges based on reason/shipment, addressed during refund calculation	1	2
Intelligent Order Routing	Automated shipment routing to warehouses or other designated locations	1	2
Custom Carrier Integration	Quick carrier integration, and custom requests handled within a short time	1	2
Data-Driven Carrier Recommendation	Allocates carriers using ML/AI algorithm with custom rule-based weightages	1	3
Smart Shipping Rate Comparison	Compares cost-effective carriers based on SLA, shipping rates, TAT analysis	2	2
Risk detection and SLA monitoring	Proactively monitors SLA breaches with 5-minute updates and early alerts	1	1
Comprehensive Analytics and Reporting	Comprehensive reports with AI insights and custom goal setting	1	1

** Instructions:

Column 1: Name of the Feature
Column 2: Description of the feature
Column 3: Brand 1 details
Column 4: Brand 2 details
Column 5: Brand 3 details

Note: Column 3, 4 and 5 will accept value only "1" or "2" or "3". Column 5 will be there if there two external brands are considered. Otherwise Column 3 will be "Other" and Column 4 will be "Clickpost".

1 -> Advanced

2 -> Intermediate

3 -> Limited

	ClickPost	ParcelPerform

ClickPost

ParcelPerform

Who’s the final winner?

The Answer is ClickPost!

ClickPost gives retailers the granular control needed to design delivery and returns experiences that delight customers while protecting margins. While Parcel Perform focuses heavily on backend logistics visibility and global carrier coverage, ClickPost brings that depth with added flexibility. It supports both Shopify plug-and-play apps and custom integrations across carriers, WMS, ERPs, and storefronts.

Built with evolving retail needs in mind, ClickPost helps reduce min 54% of WISMO queries, cut at least 30% shipping costs, and eliminate blind spots with 100% real-time visibility. Its API-first infrastructure, advanced analytics, and Control Tower intelligence give logistics teams precise control over deliveries and faster breach resolutions.

ClickPost’s exchange-on-hold optimizes inventory count, while its personalized tracking pages tailored for standard and quick commerce meet rising customer expectations. With NPS capture, automated refund adjustments, and dynamic return flows, you transform post-purchase operations into customer-retaining powerhouse.

ClickPost also offers deeper returns and exchange management. Unlike Parcel Perform, which emphasizes simplified reverse logistics and refund alternatives, ClickPost provides highly customizable return workflows, exchange logic with price reconciliation, and real-time updates.

It enables rapid go-lives with prebuilt and templated workflows, reducing deployment time from months to weeks. With a fast-moving product roadmap shaped by your feedback, it keeps brands ahead of shifting logistics demands.

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Frequently asked questions (FAQ's)

Which platform—ClickPost or ParcelPerform—offers deeper operational analytics?

Both ClickPost and Parcel Perform provide robust analytics capabilities. ClickPost offers over 20 shipping analytics reports alongside post-purchase performance, customer’s NPS scores, and its system upkeep—integrated directly into its logistics dashboard. Parcel Perform employs AI-driven analytics to enhance logistics visibility and predict delivery delays. But, ClickPost offers broader visibility across operations and deeper insights for CX metrics.

How does ClickPost’s multi-carrier support compare with ParcelPerform’s integration stack?

Parcel Perform supports over 1,000 carriers globally, while ClickPost integrates with 550+ carriers—including Amazon, UPS, FedEx, and global partners across geographies. ClickPost focuses on ease of integration, faster onboarding within 24 hours, and dynamic carrier allocation rules tailored for enterprise logistics teams.

What’s the difference between ClickPost and ParcelPerform in tracking and logistics visibility?

Though both platforms offer real-time tracking, ClickPost combines order visibility with exception handling. Parcel Perform delivers granular tracking data, but ClickPost enhances on-time delivery success with customer communication flows, EDD logic that auto-revises in case of expected delays, and actionable customer alerts. ClickPost creates a more responsive post-purchase experience.

Which platform offers more flexibility for custom logistics workflows—ClickPost or ParcelPerform?

ClickPost lends greater flexibility to brands so they can define rules for delivery dates, return approvals, exchange fulfillment, refund triggers, and post-purchase communication, and more. All these are configurable by region, carrier, customer, or SKU type. Parcel Perform focuses more on data accuracy and visibility than logic customization, giving ClickPost the edge in workflow flexibility.

ClickPost vs. ParcelPerform

Trusted by 450+ global brands

A Quick Comparison Between ClickPost and ParcelPerform:

Who’s the final winner?

Streamline your shipping experience with ClickPost