ClickPost vs. Shiprocket: A Comparison of Features, Pricing, & Benefits

Trusted by 450+ global brands

A Salient Comparison Between ClickPost and Shiprocket:

Enterprise-Grade Logistics Automation	Technology-driven control for high-volume shipping, returns, and post-purchase workflows	1	2
Integration Depth and Carrier Flexibility	Direct integrations with global and domestic carriers , expert carriers for B2B & quick commerce	1	3
AI-Led NDR and Delivery Resolution	Automated and AI-enabled approach, capture failed delivery reason, proactively communications with customers	1	2
Intelligent Carrier Allocation Logic	ML algorithm auto-recommends the best carrier on unique parameters configurations	1	2
Adaptive Load Distribution	Advanced shipping load distribution, auto-allocates shipments to carriers based on SLA	1	3
Discounted Shipping Rates	Pre-negotiated shipping rates, aggregating rates from multiple carriers for easy comparison	3	1
Carrier Rate Intelligence	Online tool for comparing and allocating carriers based on shipment details	1	2
Real-Time Shipment Visibility	Advanced tracking system with webhook and API, shipping code standardization	1	2
Customizable and Branded Tracking	Highly personalized tracking with product recommendations, domain masking, white-labeling, and unified statuses	1	2
Hyperlocal Delivery Tracking Interface	Smart statuses, rider visibility, map-view of the order’s journey, OTPs, etc.	1	2
Proactive Delay Detection and Alerts	Proactive shipping delay identification, proactive SLA breach alerts	1	3
COD and Invoice Reconciliation	Timely reconciliation, detecting discrepancies and ensure speedy resolution	1	2
Customizable EDD Logic	Dynamic EDD logic based on multiple parameters, accuracy adjustment, close adherence monitoring	1	3
EDD Breach Monitoring and Resolution	Intelligent breach monitoring system, revised EDDs on tracking pages	1	3
Smart RMA and QC Configurations	Supports hyperconfigurable returns eligibility, SKU exceptions, image quality checks	1	3
Smart Exchange Nudge & Site-Wide Swaps	Full catalog and site-wide exchange for Shopify stores	1	3
Refund Automation and Adjustments	Auto-triggers refunds based on tracking status, retry and manual override mechanism	1	2
Purpose-Built B2B Shipping Operations	Expertise in B2B shipping: POD, Invoice reconciliation, appointment reminders	1	2
Intelligent Order Routing and Pick-up Schedule	Intelligently routes orders to the right warehouse based on shipment details	1	2

** Instructions:

Column 1: Name of the Feature
Column 2: Description of the feature
Column 3: Brand 1 details
Column 4: Brand 2 details
Column 5: Brand 3 details

Note: Column 3, 4 and 5 will accept value only "1" or "2" or "3". Column 5 will be there if there two external brands are considered. Otherwise Column 3 will be "Other" and Column 4 will be "Clickpost".

1 -> Advanced

2 -> Intermediate

3 -> Limited

	ClickPost	Shiprocket

ClickPost

Shiprocket

Who’s the final winner?

The Answer is ClickPost!

Shiprocket is a well known name in carrier aggregation and offers a quick way to manage multiple carriers. ClickPost emerges as the enterprise-ready leader in multi-carrier shipping—offering real-time visibility, automation depth, and dynamic control across the logistics lifecycle. Its smart carrier allocation, EDD tracking, and Control Tower help brands minimize friction, reduce costs, and scale with precision.

For high-volume shippers, ClickPost solves critical challenges like poor visibility, high RTO%, and failed deliveries. Its AI-powered NDR agent and automated customer communication enable faster, often same-day reattempts, resolving up to 54% of RTOs (Return to Origin). Brands also reduce WISMO (Where Is My Order) calls by 56% and meet 92% of customer delivery expectations.

While Shiprocket focuses on rate aggregation and fulfillment, with user reviews suggesting inconsistent delivery performance, ClickPost provides the technology stack needed to manage complex, fast-scaling logistics. ClickPost steps up where Shiprocket falters with high tech control, wide integration library of carriers and storefronts, WMS.

ClickPost also fills post-purchase gaps with real-time updates, multichannel notification, standard and hyperlocal tracking ease, and personalized elements. From invoice reconciliation and ePOD capture to appointment scheduling and benchmark insights, ClickPost enables B2B and D2C brands to grow faster and operate smarter. For teams that need more than shipping, ClickPost is the infrastructure for modern logistics.

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Frequently asked questions (FAQ's)

Which platform—ClickPost or Shiprocket—is better for enterprise-level logistics automation?

ClickPost offers more operational control over enterprise-grade logistics. It’s pre-integrated with 550+ carriers, enabling rule-based and data-driven allocation, faster order processing, Proof-of-Delivery management, invoice reconciliation, store-to-store SKU transfers and visibility, and marketplace appointment delivery reminders. Shiprocket, focused on fulfillment and discounted shipping, lacks ClickPost’s tech depth, automation, and configuration flexibility to scale efficiently.

Between ClickPost and Shiprocket, which offers more robust multi-carrier support?

ClickPost supports 550+ regional, international, hyperlocal, and B2B carriers. It enables rule-based and data-driven carrier allocation based on carrier performance and business logic—allowing smart load distribution, EDD estimation, and bulk label generation. Shiprocket connects with 14 partners and primarily enables shipping at discounted prices across 24k pincodes.

How does ClickPost compare with Shiprocket for tracking accuracy and delivery insights?

ClickPost combines API and webhook-based tracking with its Control Tower to offer real-time shipment visibility. It provides warehouse and hub-level analytics for lost or stuck parcels, EDD adherence reports, and monitors Out-for-Delivery performance besides 20+ granular shipping reports. Shiprocket also provides tracking updates across carriers. However, it offers limited operational insight and analytics when compared to ClickPost.

Which platform has better NDR and failed delivery workflows—ClickPost or Shiprocket?

ClickPost outperforms Shiprocket with AI-led NDR flows, enabling brands to trigger reason-specific responses across SMS, IVRS, WhatsApp, and email in any combination they choose. It fetches customer feedback and pushes it to carriers for faster resolution. Its voice agent, Parth, automates delivery reattempts via multilingual calls—reducing effort and improving same-day success rates.

How do pricing models and scalability compare for ClickPost vs Shiprocket?

Shiprocket’s tiered plans start at ₹26/500g, with advanced features behind higher-cost plans. ClickPost offers full-feature access from the start with usage-based pricing—no hidden restrictions. It supports enterprise logistics from 3K to 50K+ shipments/month, offering greater scalability without feature gating.

ClickPost vs. Shiprocket

Trusted by 450+ global brands

A Salient Comparison Between ClickPost and Shiprocket:

Who’s the final winner?

Streamline your shipping experience with ClickPost