DotZot API Integration Platform

Get Direct integrations with AWB, Shipping label, Tracking, Cancellation, NDR, Returns API of DotZot using ClickPost.

About DotZot DOTZOT

DotZot is an eCommerce-focused logistics solution launched by DTDC to enhance the e-retail delivery experience by focusing on design, technology and processes. The logistics service provider takes care of order fulfilment, collection, transport, tracking and delivery of parcels across India. They are India's only provider to create a unique network of 10000 channel partners with home delivery and store pickup and return services for enhanced customer experiences.

EXPRESS SERVICES

Delivery across 9900+ pin codes spread over 2300 locations

3 delivery attempts without surcharge/ additional charges

Delivery days: Monday to Saturday (except national holidays)

Maximum weight per parcel: 32 kg

Maximum dimensions: l (90 cm) x b (60 cm) x h (60 cm)

ECONOMY SERVICES

Delivery across 9900+ pin codes spread over 2300 locations

3 delivery attempts without surcharge/ added costs

Delivery days: Monday to Saturday (except National holidays)

Minimum weight per parcel: 10 kg

Maximum weight per parcel: 68 Kg

Integration Time

Direct: 2-6 weeks
Using ClickPost: Immediate go-live

Ongoing API issues

Direct: 15-20 per quarter
Using ClickPost: 1-2 per quarter

SLA monitoring

Direct: Manual
Using ClickPost: Automated

CLICKPOST API FOR INTEGRATING WITH DOTZOT

ClickPost already has API integrations with DotZot for the complete shipping process.

Manifestation and shipping label generation API: Create order on Courier Partner, fetch waybill and shipping label and place pickup request
Track Shipment API: Track your shipment using AWB and Courier Partner
EDD API: Show estimated delivery date for shipments on the order checkout page
NDR Action update: Updates the after NDR action directly on courier company’s database
Return Webhooks: Track your return shipment using AWB and Courier Partner using webhooks
EDD API: Show estimated delivery date for shipments on the order checkout page
NDR Action update: Update the courier company on NDR
Returns: Track your return shipments using AWB and Courier Partner

" We went live with 3 new couriers in 1 week using ClickPost - Superfast execution with no technical glitches. Our reach has increased and overall logistics costs have gone down by more than 10%, thanks to ClickPost "

Head of Logistics

Online Apparel Brand

★★★★★

Step 1

Select the courier

Step 2

Enter Credentials, Pricing etc.

Step 3

Start Generating waybills

CLICKPOST SOLVES MULTIPLE PROBLEMS BEYOND SHIPPING PARTNER INTEGRATIONS

Courier Partner Recommendations: Our logistics intelligence platform comes with a recommendation engine. We help you pick the most suitable courier partner for your orders based on their pickup and delivery performance, payment modes, serviceability, RTO orders and 50+ signals.
Engaging post-purchase experience: Keep your customers in the loop with automated order status notifications on email and SMS. Reduce post-purchase anxiety and WISMO calls, and get an opportunity to sell more with customer engagement.
Branded tracking pages: Make it easier for shoppers to track their orders. Offer a branded tracking page on your store, customized to match your brand. Upsell, cross-sell, collect feedback and improve your NPS score on the page.
Automated NDR flow: With an automated NDR flow, we help you reduce RTO by almost 9%. Get insights into shopper preference and gather feedback in real-time to prevent order delays and post-purchase regret.
Hassle-Free Integrations: Integrate all your carrier partners with one ClickPost API to bring all your data onto a unified dashboard. Get complete visibility on your logistics to improve order fulfilment.

About DotZot Company

DotZot is an offshoot of the DTDC Group that works dedicatedly to bring logistics innovation to the ecommerce industry. It was established in 2012 with the single aim to provide pan-India order fulfillment for ecommerce businesses and online retailers. The company which started small with only 7500 serviceable pin codes at the time of inception, now caters to 2300+ cities across India and over 10000 pin codes. It has 142 regional offices, 19 transport hubs and 2 fulfillment centers across India. DotZot commands a massive workforce of 8400+ people and partners with over 10000 courier delivery providers. Since 2016, DotZot has also begun Store Pickup and Return services with 1000 local stores in 10 major cities. Thus becoming India’s first ecommerce solution provider to do so on a pan-India scale.

It is also one of the rarer courier delivery providers to offer COD or Cash on Delivery services to over 7500 pin codes throughout India. All information on DotZot can be found on their official website - www.dotzot.in. Shipping with DotZot is fairly straightforward and comes with attractive advantages for both the ecommerce retailer as well individual shippers. With DotZot you get 3 types of shipping services - Premium, Express and Economy. Premium shipping guarantees next day delivery (NDD) to all metros and 2-3 days for other cities. Parcels can be delivered from Monday through Saturday, with the exception of Sunday, which can also be requested at an added price. Premium shipping is only applicable for prepaid shipments and the maximum weight per shipment is 10 kgs.

Express shipping is the second best option after Premium. This option can get orders delivered to 9900 pin codes across 2300 districts. Time of delivery may vary and 3 attempts for order fulfillment is made without any extra charge. The weight limit on Express shipping is 32 kgs. And lastly, Economy shipping. Economy is the best option for orders that are not time-sensitive. Economy shipping, naturally, is the cheapest of all the shipping services. Economy offers delivery to the same serviceable locations as Express shipping does. The plus side with Economy is that retailers can ship products weighing upto 68 kgs. There is no specified timeframe for when orders are delivered with Economy, but generally, it is somewhere between 5-8 days.

DotZot enables customers and ecommerce businesses to track the orders at all times through their own website. You only need to enter your Airway Bill number to get the exact location of your order. DotZot also offers 3 value-added services - Returns Management, Cash on Delivery and Store Pickup or Return. In the store pickup or return option, customers select their nearest local store at checkout time. When the package arrives at the store, a PIN or OTP is sent to the customer’s mobile number or email which they use to get the package. In a similar way, customers who wish to return a package can choose their nearest store and drop the parcel at the store. DotZot provides some tailormade solutions for the online entrepreneur. DotZot can automatically upload all your inventory onto the Magento ecommerce platform with the help of their Magento Upload Tool.

DotZot can also help you import all your CSV files onto a single platform for easy management of inventory and orders. DotZot operates 52 warehousing spaces across India that can store huge quantities of products. Proper management of warehouses is essential for timely deliveries. Therefore, DotZot uses technologically advanced Warehouse Management Systems for systematic and efficient working of shipping operations. DotZot was started to bring the power of ecommerce to every household in India and penetrate even the remotest of villages. With its ever-expanding network of serviceable locations and delivery partners, DotZot has managed to bring a big part of that dream to fruition and continues to work towards making that dream a reality. If you are an ecommerce business looking to expand to the deepest corners of the country, DotZot is the way forward. With ClickPost’s courier API integration with DotZot, you can go live with DotZot in just 1 day!

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