Shadowfax API Integration Platform

Get Direct integrations with AWB, Shipping label, Tracking, Cancellation, NDR, Returns API of  Shadowfax using ClickPost.



Shadowfax is one of the top logistics providers for eCommerce businesses. Serving over 7000 pin codes across 500+ cities, the carrier partner is known for its fast order fulfilment capabilities backed by a strong network of partners and is also the most trusted integrated 3PL service provider. 



Low-cost hyperlocal delivery

Real-time order tracking

API integration

Express contactless delivery



Marketplace and warehouse pickups

Doorstep payments 

Tech-enabled security

Live order tracking



First mile, last mile and storage

Specialised product handling 

Zero capex investment

Pick up/drop of critical documents


Integration Time

  • Direct: 2-6 weeks

  • Using ClickPost: Immediate go-live

Ongoing API issues

  • Direct: 15-20 per quarter

  • Using ClickPost: 1-2 per quarter

SLA monitoring

  • Direct: Manual

  • Using ClickPost: Automated



ClickPost already has API integrations with Shadowfax for complete shipping process.

  • Manifestation and shipping label generation API: Create order on Courier Partner, fetch waybill and shipping label and place pickup request

  • Track Shipment API: Track your shipment using AWB and Courier Partner ID

  • Cancellation API: Cancel shipments manifested on Courier Partner for faster returns

  • EDD API: Show estimated delivery date for shipments on order checkout page

  • NDR Action update: Update the courier company on NDR

  • Returns: Track your return shipments using AWB and Courier Partner

View API Documentation

" We went live with 3 new couriers in 1 week using ClickPost - Superfast execution with no technical glitches. Our reach has increased and overall logistics costs have gone down by more than 10%, thanks to ClickPost "
Head of Logistics
Online Apparel Brand

ClickPost integrates with 120+ Carrier Partners

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List of E-Commerce Shipping Solutions

View all logistics service providers in India and how ClickPost helps you integrate with them


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Courier integrations-min

Step 1

Select the courier

Step 2

Enter Credentials, Pricing etc.
Unified dashboard

Step 3

Start Generating waybills

Why e-commerce companies prefer ClickPost over traditional courier aggregators?

  • Complete control over Contracts with Logistics Partners
  • No middle-layer - Faster resolution of Shipping queries
  • Complete transparency in courier performance
  • Advanced features to reduce RTO% and automate operations
Courier tracking Dashboard


  • Courier Partner Recommendations: Our logistics intelligence platform comes with a recommendation engine. We help you pick the most suitable courier partner for your orders based on their pickup and delivery performance, payment modes, serviceability, RTO orders and 50+ signals.

  • Engaging post-purchase experience: Keep your customers in the loop with automated order status notifications on email and SMS. Reduce post-purchase anxiety and WISMO calls, and get an opportunity to sell more with customer engagement.

  • Branded tracking pages: Make it easier for shoppers to track their orders. Offer a branded tracking page on your store, customized to match your brand. Upsell, cross-sell, collect feedback and improve your NPS score on the page.

  • Automated NDR flow: With an automated NDR flow, we help you reduce RTO by almost 9%. Get insights into shopper preference and gather feedback in real-time to prevent order delays and post-purchase regret.

  • Hassle-Free Integrations: Integrate all your carrier partners with one ClickPost API to bring all your data onto a unified dashboard. Get complete visibility on your logistics to improve order fulfilment.

Explore Clickpost features


Overview of Shadowfax

Shadowfax is a leading India delivery solutions provider and logistics company. It was established in 2015 and currently employs over 2000 people and over 15000 delivery partners, with its headquarters in Bengaluru. It has a significant presence in more than 700 cities throughout the country and serves over 7000 pin codes. Shadowfax is a leading delivery services company and offers the same delivery solutions in as many as 200 cities in India. It has 100,000+ daily active users on its platform and a total of 1 million registered users for whom the company delivers an average of 20 million packages each month. 

Shadowfax has played an essential role in innovating for the logistics industry and developed several solutions that help improve the overall delivery experience. It has developed in-house solutions that can be used to forecast demand based on previous metrics and current trends, allowing businesses to make strategic storage and shipping decisions. It uses a state-of-the-art misrouting detection system that identifies events whenever a shipment is off-route and helps delivery partners redirect to the correct path in real-time, also providing route optimization to navigate through blockages and adverse weather conditions. 

Through its API integrations, shipments can be tracked in real-time helping resolve any shipping exceptions that may arise during transit.  The platform also ensures there is visibility in the reverse logistics process, ensuring that product returns are handled seamlessly. Shadowfax offers three types of logistics solutions, namely, Shadowfax Now, Shadowfax Connect and Shadowfax Next. Each solution brings something unique for business partners that avail of these services.

Starting with Shadowfax Now, it is a low-cost hyperlocal delivery solution that caters to the FMCG and consumer durables market, allowing businesses to reach customers in record time with the help of live tracking. Companies can choose to rent an entire delivery vehicle, select a delivery slot to deliver their items, and even select solutions for delivering specialized items such as meat, luxury items, and more. It also provides a super-fast delivery option under the Now solution called Express 45 where businesses can use the Shadowfax to deliver items in under 45 minutes. 

Next, Shadowfax Connect is a distribution and D2C delivery service that allows businesses to schedule pickups from warehouses, marketplaces and other facilities. It allows businesses to schedule flexible multi-location pickups, offers air and surface transportation solutions, omnichannel distribution solutions as well as reverse logistics services. 

Finally, Shadowfax Next is a specialized delivery solution that allows businesses to send high-priority documents safely and quickly.  It ensures the safety and security of critical documents and provides highly trained staff to handle such items, delivering them efficiently and with utmost care. Shadowfax is a leading provider of logistics services in India with a large network of facilities and delivery partners that ensure quick and efficient delivery for multiple industries. 

Its sector-specific solutions allow businesses from several industries to avail of its solutions and get customized services. The company offers several API integrations that allow businesses to track, manage and resolve issues with shipments. For businesses that need to avail of the services of Shadowfax, they can use the leading logistics intelligence ClickPost and integrate with Shadowfax in a single day.