Shadowfax API

Integration and Tracking


ClickPost Multi-carrier integration platform lets you integrate with 150+ carriers including Shadowfax using a single API


Table Of Contents

Shadowfax Services

Shipping services  

  • Express Shipping options

  • Slotted Deliveries

  • Air/Surface Deliveries

Special services

  • QC Check at Doorstep

  • Instant Refunds

  • COD/UPI Payments

Technology services

  • End-to-End Tracking

  • Flash App by Shadowfax

  • Tech-enabled Security

About Shadowfax


Shadowfax is a leading India delivery solutions provider and logistics company. It was established in 2015 and currently employs over 2000 people and over 15000 delivery partners, with its headquarters in Bengaluru. It has a significant presence in more than 700 cities throughout the country and serves over 7000 pin codes. Shadowfax is a leading delivery services company and offers the same delivery solutions in as many as 200 cities in India. It has 100,000+ daily active users on its platform and a total of 1 million registered users for whom the company delivers an average of 20 million packages each month. 

Shadowfax has played an essential role in innovating for the logistics industry and developed several solutions that help improve the overall delivery experience. It has developed in-house solutions that can be used to forecast demand based on previous metrics and current trends, allowing businesses to make strategic storage and shipping decisions. It uses a state-of-the-art misrouting detection system that identifies events whenever a shipment is off-route and helps delivery partners redirect to the correct path in real-time, also providing route optimization to navigate through blockages and adverse weather conditions. 

Through its API integrations, shipments can be tracked in real-time helping resolve any shipping exceptions that may arise during transit.  The platform also ensures there is visibility in the reverse logistics process, ensuring that product returns are handled seamlessly. Shadowfax offers three types of logistics solutions, namely, Shadowfax Now, Shadowfax Connect and Shadowfax Next. Each solution brings something unique for business partners that avail of these services.

Starting with Shadowfax Now, it is a low-cost hyperlocal delivery solution that caters to the FMCG and consumer durables market, allowing businesses to reach customers in record time with the help of live tracking. Companies can choose to rent an entire delivery vehicle, select a delivery slot to deliver their items, and even select solutions for delivering specialized items such as meat, luxury items, and more. It also provides a super-fast delivery option under the Now solution called Express 45 where businesses can use the Shadowfax to deliver items in under 45 minutes. 

Next, Shadowfax Connect is a distribution and D2C delivery service that allows businesses to schedule pickups from warehouses, marketplaces and other facilities. It allows businesses to schedule flexible multi-location pickups, offers air and surface transportation solutions, omnichannel distribution solutions as well as reverse logistics services. 

Finally, Shadowfax Next is a specialized delivery solution that allows businesses to send high-priority documents safely and quickly.  It ensures the safety and security of critical documents and provides highly trained staff to handle such items, delivering them efficiently and with utmost care. Shadowfax is a leading provider of logistics services in India with a large network of facilities and delivery partners that ensure quick and efficient delivery for multiple industries. 

Its sector-specific solutions allow businesses from several industries to avail of its solutions and get customized services. The company offers several API integrations that allow businesses to track, manage and resolve issues with shipments. For businesses that need to avail of the services of Shadowfax, they can use the leading logistics intelligence ClickPost and integrate with Shadowfax in a single day.

FAQs about Shadowfax


1) Where does Shadowfax Economy Express deliver?

Shadowfax Economy Express picks up from 11 cities and delivers in 23 cities. The order can also be picked up from within a 200 km radius of these cities through a dedicated vehicle, but the cost may not always be feasible for smaller order volumes.

2) What items can I send through Shadowfax?

Shadowfax has hyperlocal and ecommerce delivery services. Through the hyperlocal services, you can send Food, Grocery, and Pharma products. The ecommerce delivery services will not allow any items prohibited by central or state laws.

3) How do I place an order with Shadowfax?

You can place an order with Shadowfax through the merchant portal provided by the carrier. The order can also be placed through the API or PWA services of the carrier for automating the order creation and manifestation process.

List of Shadowfax APIs

API Description
Manifestation and shipping label generation API:

Generate the shipping label to initiate the order creation process

Track Shipment API: Track your shipment through the API integration process
Cancellation API Recall the shipment to the origin warehouse according to the customer’s request
EDD API: Estimate the date of delivery according to Shadowfax’s capabilities
NDR Action update: Improve the chances of success of the redelivery attempt through NDR actions
Return Web-hooks: Handle the returns process through Shadowfax’s services




How does  Shadowfax API Integration work?

The API Integration services of Shadowfax allow you to call the services of the carrier to the ecommerce platform, and the ClickPost services allow you to call NDR and NPR management


Step 1 - Select The Courier


Step 2 - Enter API Key


What else can you do with ClickPost?