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Chasing Couriers, One Portal at a Time

Bluestone's B2B dispatch ran on a patchwork of courier relationships. Every partner needed its own API integration, built and maintained separately by the tech team rather than the logistics team that actually depended on it day to day. AWB numbers had to be uploaded and generated by hand, dispatch data was sent to each courier individually, and checking a shipment's status meant logging into that specific courier's own website. Pulling AWB numbers off each site and lining them up for the courier teams alone ate 4+ hours of the day.

 

The Need for a Single Source of Truth

Bluestone needed a system that could:

  • Generate AWB numbers automatically as orders were processed, without a manual upload step.
  • Push dispatch data directly to courier partners, eliminating manual handoffs.
  • Bring tracking for every courier partner into one dashboard instead of many.
  • Replace the tech team's per-courier integration work with a single, ready-made connection.

Building a Smarter Flow

With ClickPost Darwin, Bluestone consolidated its courier operations onto one platform:

  • Automated AWB generation triggered the moment an order is processed for invoicing, no manual upload required.
  • Direct data pushed to couriers, with tracking pulled straight back into Bluestone's own order management and ERP system.
  • Single-point tracking across all courier partners from one dashboard, instead of checking each courier's own site.
  • One integration instead of many, replacing the tech team's per-courier API builds with ClickPost Darwin's existing multi-courier connection.

In the B2B part, we were doing manual data updates and manual AWB generation for every courier partner. That's been completely reduced by ClickPost Darwin - we have a single integration where we push data directly, and AWB generation happens directly from ClickPost Darwin. - Vijendra Lakshman Kodale

 

Impact in Numbers

 

Metric Before ClickPost Darwin
After ClickPost Darwin
AWB Generation Manual, uploaded per courier
Automatic, triggered at invoicing
Courier Integration Separate API build per partner
Single integration via ClickPost Darwin
Tracking Checked on each courier's own site
One dashboard, all couriers
AWB Download & Reconciliation 4 hours/day of manual work
Instant - pulled directly at invoicing
Dispatch Data Handling Sent manually to each courier
Pushed automatically via API

Ready to bring your B2B shipments onto one platform, like Bluestone?

Book a demo to see how ClickPost Darwin can centralize your courier bookings and tracking.

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