RouteMobile API Integration

ClickPost helps you integrate with Route Mobile and 40+ communication gateways to ensure coherent conversations.

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RouteMobile Services

Messaging Services

A2P Messaging
MMS Messaging
2-way Messaging

Special Services

RCS Business Messaging
Route Guard Solution
Viber Business Messaging

Technology Services

CPaaS
UCaaS
CRM Integration

About RouteMobile

Route Mobile is a publicly listed, Mumbai-based CPaaS (Communication Platform as a Service) solution provider. They stepped into the digital landscape in 2004 to offer cloud-based communication services to OTT (Over-the-top) platforms, mobile network operators, and e-commerce ventures.

Their multitude of product offerings supports data exchange between businesses and customers. Route Mobile’s proprietary products include Standard Messaging, Enhanced Business Messaging, and Identity & Verification. These are sub-divided further into individual informational exchange solutions.

A2P (Application-to-person) messaging is the first feature of the Standard Messaging product. It drives valuable person-to-software interaction via SMS (Short Message Service) and MMS (Multimedia Messaging Service). Application-to-person exchanges are meant for alert transmission and sending notifications to target customers with advertisements.

The 2-way messaging service allows senders to maintain back-and-forth conversations with the receiver. It is an interactive process between two parties who send messages to each other through SMS and social media applications. Not only does it help you perform real-time communication with customers at a personal level, but also improves customer retention rates.

You can explore the RCS business messaging (RBM) solution under the Enhanced Business Messaging product. As the name suggests, RCS stands for Rich Communication Services, a visually prominent communication format. It is a way to rethink messaging practices and send customers more than just updates.

Viber Messaging can assist you in visually constructing messages with rich media. Its versatile messaging medium promotes high-end business communication and takes it to the next level. For example, one can include special symbols, images, emojis, and buttons in the to-and-fro communication process. With its chatbot functionalities, merchants can retain global audiences and connect with them anytime and from anywhere.

Apart from communication services, Route Mobile has a strong presence in the Hospitality, BFSI, Telecommunications, Healthcare, and E-Commerce sectors. Network providers combat fraudulent activities and threats with their firewall aid. Not too long ago, the CPaaS company adopted UCaaS (Unified Communications as a Service) technology to pave its way beyond blockchain. Their goal-oriented AI (Artificial Intelligence) and ML (Machine Learning) Route Guard solution contains advanced security measures to prevent phishing and spamming attacks.

Tech companies and system integrators may feel free to check out their partnership program to explore Technology tie-ups, Service-based tie-ups, and Referral-based tie-ups. The CRM platforms they offer are - Salesforce, Zoho, Zendesk Sell, LeadSquared, Freshworks, and Hubspot. Businesses can go live with ClickPost’s Route Mobile tracking API and start updating customers in real time.

ClickPost + RouteMobile: Use Cases

ClickPost’s Route Mobile API can enhance customer interaction by notifying customers in real time throughout their order journey. Customers can feel confident with accurate EDD updates and rely on transparent business communication. Enterprises can make data-driven decisions by communicating with clients across multiple channels.

1. Send Customers Milestone-specific tracking updates in real time

Business owners can keep customers in the loop with milestone-specific order notifications in real-time through email, SMS, and WhatsApp. Also, ClickPost’s Route Mobile tracking API triggers updates and adds them to the branded tracking page for more visibility. With this, you can inform customers about the date of dispatch, items received at individual hubs, and the final stages of the delivery process and reduce WISMO calls.

2. Periodic white-labeled SMS notifications to customers

A successful business wants its customers to feel confident. One can do that by sending the exclusive identity of the client to buyers. ClickPost’s Route Mobile API is at your disposal to automatically send periodic white-labeled SMS notifications to certify brands and keep the process genuine.

3. Reduce cart abandonment and increase retention rates with accurate EDDs

ClickPost joins Route Mobile to update EDD (Estimated Delivery Dates) with each order notification. Freshly updated EDD encourages customers to trust the brand and have much clarity about the order's arrival. With ClickPost EDD API’s 90% adherence rate, businesses can offer accurate delivery dates to satisfy customers and expect them to return.

Frequently Asked Questions

1) Does ClickPost provide Route Mobile API integration?

Yes, it does. ClickPost offers Route Mobile API Integration for businesses to communicate invariably with customers. They can send messages, updates, and notifications to promote their products to buyers. The API technology benefits small affiliates and large businesses alike.

2) Can businesses customize Route Mobile applications according to their specific needs?

Yes, the communication gateway configuration takes no effort and advanced understanding. You can set it according to customer expectations and preferences. It is done by incorporating different security settings, changing rules in message routing, and proprietary system integrations.