4 Ways to Enhance eCommerce Delivery Experiences
Boost customer satisfaction with 4 proven strategies to enhance eCommerce delivery experiences.
Ultimately, with shipping software, you can cater to the diverse fulfillment and delivery needs of your customers. Let’s take a look at some of these customer expectations and how shipping software can help you fulfill them.
- They want affordable shipping. Done! Use pre-negotiated shipping rates from shipping software.
- They want all the orders in the same box. Easy. Consolidate them into a single shipment using shipping software.
- They want to know when orders will arrive at checkout. Simple. Add estimated delivery dates from shipping software to the checkout page.
Whether you follow the B2C or D2C or any other route, you'll find that eCommerce shipping software has ways to invigorate your growth, enhance your customers’ satisfaction, and reduce operational costs.
7 Benefits of Using eCommerce Shipping Solution platform
The possibilities with shipping software are endless. An eCommerce shipping software gives you many benefits as you’ll soon find out.
1. Streamlined shipping process
Shipping software helps streamline your day-to-day operations from the moment an order is placed with you till the time it gets delivered to your customers. For instance, you can use its APIs to streamline tracking and manifest orders with carriers. You can display multiple shipping methods to customers at checkout and integrate with ERPs (Enterprise Resource Planning), eCommerce sales channels, WMS (Warehouse Management Systems), etc.
2. Multi-carrier integration
A Retail Week study shows that 70% of customers want flexible delivery options, from 1 hour to the next day or even time-defined. The golden standard in eCommerce is to tailor shipping to every customer’s preference. With multi-carrier shipping software, you can connect with major carriers like FedEx, UPS, DHL, and USPS, as well as hundreds of specialized carriers for hyperlocal, flat-rate, and international shipping needs.
3. Reduced shipping costs
With shipping software, you won’t have to puzzle over ways to reduce costs, because it negotiates rates for you and offers volume discounts. It has the right tools in place to help you identify cost centers and remove barriers to profitability—such as rate comparison, optimal route selection for deliveries, and adding insurance for theft, loss, and damage.
Related read: Strategies to Reduce Shipping Costs for E-commerce Businesses
4. Improved order accuracy
An eCommerce shipping solution proactively reduces the return rate of your orders caused by shipping the wrong products. It checks for weight discrepancies against order specifications, audits orders with barcode scanning, and monitors inventory flow. When you integrate a shipping solution with your WMS, you can ensure that the right SKU is picked, packed, labeled, and shipped to customers.
5. Enhanced customer experience
Shipping software creates a positive shopping experience for 90% of customers who seek ways to track their orders and 51% who demand real-time tracking. It provides a way for you to keep them up-to-date with instant notifications, estimate arrival times to help them make informed purchasing decisions, and give them a range of delivery services to select the one that’s most convenient for them. This inculcates customer trust and long-term relationships with your brand.
6. Better order management
Order management is one of the many specialties of eCommerce shipping software. From automating the order manifestation process to accounting for billing cycles, it handles every sequence, including order processing and delivery. It allocates shipments to carriers after carefully selecting them based on shipments, customer locations, and your pre-given business goals increasing order delivery success rate. By monitoring order flow and alerting customers during shipping delays, it ascertains that RTOs (Return to Origin) are reduced.
7. Data and analytics
Shipping platform analyzes vast amounts of shipping data to provide insights into your business performance. Having an acute understanding of what works and what doesn’t can help you optimize logistical efficiency by adjusting your fulfillment strategy, ensuring carriers meet their SLAs, and reducing costs. Additionally, you can gain valuable customer feedback through metrics like Net Promoter Score (NPS).
Best 15 eCommerce Shipping Solution Software in 2025
Now that we’ve stated why you should use eCommerce shipping solutions, let’s narrow down the best of the 600+ options available in the market to an easy 15.
| Company Name | Key Features | Ratings |
| ClickPost | Real-time tracking, Multi-carrier integration, Shipping analytics | 4.5/5 |
| ShipStation | Multi-channel shipping, Discounted shipping rates, Advanced automation | 4.0/5 |
| Shippo | Carrier comparison, Label printing, Address validation | 4.3/5 |
| Easyship | Automated shipping rules, Multi-carrier rate comparison, Tax/duty calc | 4.3/5 |
| AfterShip | Shipment tracking, Returns management, Branded tracking pages | 4.6/5 |
| ShipBob | Fulfillment services, Distributed warehousing, Order management | 4.1/5 |
| Ordoro | Inventory management, Dropshipping support, Barcode scanning | 4.7/5 |
| Sendcloud | Multiple carriers, Automated shipping, Branded tracking | 4.3/5 |
| Stamps.com | Discounted USPS rates, Integrations with eBay, Amazon, etc. | 4.4/5 |
| Veeqo | Multi-channel inventory, Shipping management, Returns management | 4.2/5 |
3. Shippo
Small and medium businesses that have anxiety over creating shipping labels for multiple storefronts and marketplaces will appreciate Shippo dexterity in automating label generation. It's pre-integrated with 40+ carriers and gives you a way to not only quickly print these labels but save up to 90% with exclusive deals on carrier rates. Its recourse to competitive shipping rates have reduced costs for brands like Vontelle.
Related read: Top 14 Best Shippo Alternatives & Competitors [2025]
4. Easyship
What induces more anxiety in an eCommerce retailer than poorly executed international shipping? Easyship comes as an expert solution in expanding shipping across borders. It offers a risk-free commitment to help supercharge your shipping with instant discounts from 550+ carriers like Aramex, Singapore Post, Royal Mail, etc. It specializes in fulfillment automation rescuing Valuchi Watches from delivery inconveniences.
Related Read: Top 10 EasyShip Competitors and Alternatives
5. AfterShip
Aftership has earned the badge of one of the most popular shipping software solutions for post-purchase. If you are worried that customers won’t engage with you after a sale, you may want to explore AfterShip to reignite their interest with its personalized emails, SMS, forms, and popups. Another use case of AfterShip is optimizing returns using tools like automatically enforcing return rules that can arrest return rates.
Related Read: Top 14 Aftership Competitors and Alternatives
6. ShipBob
Classified as a premier warehousing and shipping solution, ShipBob has a record for 2-day shipping, omnichannel fulfillment, and operational expertise in global shipping. It’s a solution to problems like offering same-day delivery without incurring high fulfillment costs.
It operates in three modes: order fulfillment (warehousing, packing, shipping), inventory management (time-real inventory tracking), and omnichannel eCommerce (blending online and offline retail for Shopify, and Amazon merchants).
Related read: Looking for ShipBob Competitors and Alternatives?
7. Ordoro
Ordoro is designed to unravel complex shipping, inventory, and dropshipping problems. As a 3-in-1 shipping software, it addresses issues like manually printing labels or sending the wrong order details to customers. It offers to refine shipping workflows by running processes on auto-pilot, tracking inventory with precision, and routing orders for drop shippers with intelligent algorithms. For instance, it elevated Rafi Nova’s fulfillment by eradicating untenable call wait times.
Related read: Looking for Ordoro Competitors and Alternatives?
8. Sendcloud
Sendcloud is a shipping software that’s easy to use and has advanced shipping features. It is an expert in shipping in Europe having integrations with 100+ carriers that unlocks diverse delivery options. It supports businesses of all sizes to optimize their checkout, remove order fulfillment errors, and ship smarter with automation. As evidence, consider how Sendcloud has helped Boots expand its business to the Netherlands by personalizing shipping for its customers.
Related read: Top 10 Sendcloud Alternatives and Competitors in 2025
9. Stamps.com
Stamps.com is a leading service in postage printing and shipping services, especially for US-based carriers like UPS and USPS. It’s officially approved by the United States Postal Service and is known for offering affordable mailing and shipping options. Stamps.com saves users up to 88% on USPS postage. One of the best perks of this shipping software, especially for small businesses like KatsKloset is free shipping supplies and a 5lb digital scale.
Related read: Top 10 Best Stamps.com Alternatives & Competitors [2025]
10. Veeqo
Veeqo is a web-based shipping software that has a unique proposition—it gives back 5% of your shipping cost as Veeqo credits. Though it's only available for UPS, USPS, FedEx, and DHL carriers, Veeqo still helps you maintain profits, especially if you are an Amazon seller by keeping track of refunds, claims, and reimbursements. Its product suite has many tools that optimize inventory, shipping, and warehouse processes benefitting B2B companies like Canadian Spa Co. in seamlessly managing their inventory and shipping.
11. ShipHero
ShipHero is a full-fledged warehouse management system (WMS) that lends its resources to upgrade shipping and unlock faster delivery services. It’s committed to increasing picking efficiency and reducing costs by 35%. ShipHero instantly integrates with major eCommerce enablers like Shopify and Loop to import orders, track shipments, and boost delivery with smart technologies. It has supported Canadian Tire by optimizing its in-store fulfillment.
12. ShippingEasy
Living to its name, ShippingEasy offers a one-stop shipping software for simplified shipping workflows. It offers discounted shipping, helps launch email campaigns, and runs special services for Shopify customers— such as triggering emails to recover abandoned carts, and exclusive Flat Rate green shipping. ShippingEasy makes it a little easier to retain customers, as it has done for AshaPops by lowering its shipment preparation time.
Related read: Top 10 Best ShippingEasy Alternatives & Competitors [2025]
13. Pirate Ship
Pirate Ship is the best known shipping software for USPS and UPS carriers. It saves up to 89% on shipping costs on both carriers plus access to secret shipping services like Priority Mail Cubic. Additionally, it swiftly integrates with all eCommerce sales channels like Shopify, BigCommerce, eBay, and Squarespace.
It’s most helpful for businesses that prefer to have no minimum volumes, no monthly fees, and the lowest shipping rates that UPS and USPS have to offer. This particularly applies to independent small businesses like Bluminary to maintain their profits.
Related read: Top 10 Pirate Ship Competitors and Alternatives [2025]
14. Narvar
Few shipping software solutions live up to the reputation Narvar has garnered for post-purchase optimization and customer retention. As a shipping solution, it focuses primarily on setting clear delivery timelines and crafting a highly engaging tracking experience for customers. It helps brands like Seager build customer trust with an excellent returns concierge service of 200k+ drop-off locations and order tracking system.
Related read: 10 Best Narvar Competitors and Alternatives in 2025
15. Metapack
The highlight of Metapack as a shipping solution is its provision of 4000+ delivery services and a robust delivery management system. It has demonstrated abilities in lightning-fast label creation and helping online businesses leverage their stores for local fulfillment. It's known to swap customer anxiety for satisfaction with convenient delivery choices, on-time tracking, and green shipping amenities. For example, MetaPack assisted John lewis to successfully operate an omnichannel framework and expand its delivery services.
Related read: Top 15 MetaPack Alternatives and Competitors in 2025
Top 8 Factors to Consider When Choosing eCommerce Shipping Software
We have given you 15 choices for shipping software, but you would still have to decide on one.
But, if you’re in a pickle because of too many options, check out this quick list to segregate the one you must pick.
1. Integration with eCommerce Platforms
There is a reason why integrations with eCommerce platforms are a must-have in shipping software—to avoid errors with order creation and dispatch. You may operate in multiple eCommerce platforms, but having shipping software that seamlessly onboards with your sales channel will make order import fast and accurate, seamlessly generate shipping labels, display EDDs, and tracking data.
2. Carrier Support and Discounts
The sureproof way to control your shipping costs and diversify delivery methods is to onboard multiple carriers and access discounted shipping. Your customers may like the Priority one-day shipping service offered by FedEx but you may want to consider DHL for international shipping. Having the flexibility to choose the right shipping method for every customer would require your shipping software to have multi-carrier integrations as ClickPost does.
3. Shipping Automation Features
Automated shipping prepares you for on-time deliveries—with swift order manifestation, smart carrier allocation, pickup scheduling, and live tracking. The use of predictive analytics and machine learning further optimizes inventory forecasts, and order routing, dynamically adjusts estimated delivery dates, and much more. Ensure that your shipping carrier has robust automation features to give you the support you need to scale your business.
4. International Shipping Support
International deliveries require more than just connecting with the right carriers when costs, duties, and customs decide the fate of your shipments. Your shipping software must provide assistance with customs paperwork, calculations of shipping rates and duties, customs paperwork, and robust real-time tracking like Easyship and Shippo.
5. Cost and Pricing Structure
Free trials are helpful in deciding if the shipping software will give you the return on investment you want. But this should not be the sole deciding factor. Many things are factored into pricing, and sometimes you may fall into the trap of hidden charges and monthly add-on fees. It's best to opt for software that offers transparent pricing and aligns with the value it provides.
6. Ease of Use and Setup
A user-friendly interface plus quick onboarding with constant support are the demarcating points that distinguish good software from excellent one. Ease of use improves your productivity, lowers learning curve constraints, offers easy adaptability, and simplifies navigation. The shipping software should not require advanced technical skills for essential tasks like tracking, API integration, or label creation.
7. Returns Management
When 30% of orders have the possibility of being returned, it’s absolutely important to select shipping software based on certain must-have features. Look for shipping software with self-serve branded return portals that positively elevate customer experience by enforcing your return policy automatically.
Ensure the software provides a seamless way to exchange products, allowing for convenient pickups or drop-offs. Ideally, it should trigger refunds when merchandise reaches specific milestones and have systems in place for handling exceptions. Keeping these features in mind, we recommend solutions like ClickPost for their robust capabilities in managing returns effectively.
Related Read: Top 13 Returns Management Software for eCommerce
8. Serviceability
To succeed in today’s market, it’s essential to reach customers no matter where they are located. This is especially important for global operations, where specialized services such as calculating duties and managing customs documentation become critical. Select shipping software that offers worldwide serviceability and has partnerships with local carriers in addition to well-known options like UPS and DHL.