Looking for AfterShip Competitors and Alternatives?

We’ve gathered all the information you could possibly need about the top competitors and alternatives to AfterShip. From their features to their benefits and other insightful information about the best ecommerce shipping solutions available.

 

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 BEST AFTERSHIP COMPETITORS AND ALTERNATIVES

 

an OBJECTIVE Comparison of Aftership with its Alternatives

 

Parameters
Aftership

ClickPost

Shippo ShipStation WeSupplyLabs ParcelPerform

Branded Tracking Page

Advanced

Advanced

Intermediate

Basic

Basic

Intermediate

Cross selling during tracking

Advanced

Advanced

Intermediate

Intermediate

Intermediate

Basic

Tracking updates to customers

Email, SMS, Facebook

SMS, WhatsApp, Email

Email

Email, SMS

Email, SMS

Email, SMS, Webhooks

Returns Management

No

Advanced

No

Intermediate

Intermediate

No

Shipping Delay Management

No

Advanced

No

No

No

No

Integrated tracking dashboard

Yes

Yes

No

Yes

No

No

Failed deliveries Management

No

Yes

No

No

No

No

Provides shipping rates

No

No

No

Yes

Yes

No

Analytics

Yes

Yes

Yes

No

Yes

Yes

Delivery Date Prediction

Yes

Yes

No

No

Yes

No

Multi-carrier integration

Yes

Yes

Yes

Yes

Yes

Yes

 

1. Branded Tracking Page 

 

AFTERSHIP: The shipment tracking page provided by Aftership provides milestone-based tracking updates as well as displays the estimated delivery date to shoppers. It also provides room for brand promotional material to be displayed. 

One unique aspect of Aftership’s branded tracking page is the display of your business’s instagram feed. 

CLICKPOST: ClickPost offers a branded tracking page that also displays Estimated Delivery Date and provides milestone-based tracking updates to customers. There are three additional features offered by ClickPosts tracking page:

  • Notifications for Delayed Delivery - Customers are instantaneously notified when a delay in the shipment has occurred. 

  • Intelligent Brand Recommendation - Cross-sell strategically by promoting products for purchase in accordance with the customer’s preferences or recent purchases. 

  • Standardised Statuses - Order statuses and milestones are updated in a standardised manner to remove ambiguity and enhance transparency. 

 

2. Cross-Selling During Tracking

 

AFTERSHIP: Aftership has a branded tracking page that enables fixed and varied recommendations to be displayed.

Through this branded tracking page gift cards, New Arrivals and offered discounts can be displayed. 

CLICKPOST: ClickPost provides space for personalisations to be displayed on the Branded Tracking Page. 

Alongside discounts and standard recommendations, ClickPost also enables intelligent product recommendations to be displayed. 

Using smart recommendations, customers are shown products that are in-tune with their current searches. This increases the likelihood of post-purchase cross-selling. 

 

3. Tracking Updates to Customers 

 

AFTERSHIP: Aftership sends customisable tracking notifications to customers on Email, SMS and Facebook. Aftership uses a system of “webscraping”, foregoing direct API integrations, which often results in delayed tracking updates. 

These tracking notifications contain information about the order status and tracking number, as well as a link to the branded tracking page

CLICKPOST: ClickPost is equipped with dual API integrations which enables more accurate tracking notifications to be updated in real-time. These notifications state the order number, delivery milestone, and a link to the branded tracking page as well as other relevant information.  

ClickPost uses technology that is far more advanced than Aftership which enables faster and more accurate tracking. This is why many ecommerce businesses start out using Aftership but switch to ClickPost as they begin to scale up their business and order volumes.   

ClickPost also offers multilingual messaging options (as well as for the branded tracking page), enabling your business to reach customers all over the globe. 

 

4. Returns Management

 

AFTERSHIP: Aftership has partnered with 12 carriers to provide reverse logistics services. These courier rates are negotiable. 

AfterShip’s self service returns portal automates sending of return status notifications to customers. It also provides an option for selecting smart routes for reverse logistics. 

CLICKPOST: ClickPost’s return portal enables ecommerce businesses to accept and manage return requests whether or not they have an independent returns portal. It is also equipped to handle exchanges and sends automated queries to customers following return requests.  

ClickPost also has more carriers that provide reverse logistics solutions and enables automated carrier allocation for returns, thereby reducing your work. All returns/exchanges can be viewed from a single dashboard. 

The returns and exchange management portal provided by ClickPost also enables automated procedures to be used for handling pickup, return and exchange exceptions. 

 

5. Shipping Delay Management

 

AFTERSHIP: Aftership enables rules to be set up for sending tracking notifications to customers in case of delay. After customers have been notified, issues then must be manually resolved by you.  

CLICKPOST: ClickPost provides automated tracking notifications to be sent to customers in case of delayed or stuck shipments. These notifications also provide a new delivery date to the customers. 

ClickPost also provides information on carrier performances and causes for delays to weed out the issues. Carriers are also notified of delays through ClickPost’s platform allowing for faster resolution of issues. 


6. Integrated Tracking Dashboard

 

AFTERSHIP: Aftership provides a single dedicated dashboard that displays all orders across integrated carriers as well as their delivery status. Aftership assigns one of the 7 key statuses and 33 sub-statuses to each order in accordance with its movements. 

CLICKPOST: ClickPost also has an immense focus on visibility and provides a similar dashboard that displays all orders and their statuses. ClickPost provides 10-12 key metrics for measuring performance and order statuses.


7. Failed Deliveries Management

 

AFTERSHIP: Aftership provides a separate shipment update for missed deliveries to inform customers when a failed delivery occurs. However, Aftership does not provide any protocol for reducing or addressing failed deliveries and missed deliveries. 

CLICKPOST: ClickPost offers a feature with a clear 5 step protocol for failed deliveries management that is entirely automated. 

When a failed delivery is notified, the reason for the delivery is noted and an issue-specific query is shared with customers to get their input. These inputs are fed back to the carriers, reducing the time and effort required to address failed deliveries. 

With this new information, delivery agents have a higher likelihood of successfully delivering the order, thereby reducing RTO% from failed deliveries. 


8. Shipping Rates

 

AFTERSHIP: Aftership does not give you access to discounted shipping rates. 

CLICKPOST: ClickPost also does not give you access to discounted shipping rates and enables you to maintain independent SLAs with your carriers. SLA terms can be tracked via ClickPost’s platform.  

 

9. Analytics

 

AFTERSHIP: Aftership provides an dashboard for analytics, enabling you to evaluate courier performance, customer engagement and exceptions. It also provides breakdowns of customer ratings. 

CLICKPOST: ClickPost offers an interactive self service hub for analytics which enables customised reports to be produced. In addition to carrier performance and exceptions, this dashboard tracks numerous other metrics including customer preferences, brand engagement, COD remittances and stuck shipments, to name a few.  


10. Delivery Date Prediction

 

AFTERSHIP: Aftership receives the estimated delivery date from carriers and displays them on both the branded tracking page and notifications sent to customers. 

Delivery dates can be calculated based on different metrics including shipping zones, method of transportation and order cut-off times.

CLICKPOST: ClickPost makes use of API integrations to predict the estimated delivery date in accordance with previous carrier performance and address details given by the customer.  

This is done prior to checkout and displayed on the product page of the ecommerce platform. Customers can make their decisions accordingly. The estimated delivery date is again displayed on the branded tracking page. 


11. Multi-Carrier Integration 


AFTERSHIP: Aftership gives you access to integrations with 878 different carriers and also supports integration with other platforms like BigCommerce, Magento and Shopify. Through these integrations, visibility over all orders across multiple carriers is maintained.

CLICKPOST: ClickPost offers a similar multi-carrier integration platform that displays the end-to-end life cycle of all orders with integrated carriers and synchronises the same across partnered platforms like Magento and Shopify. 

Unlike Aftership which can take weeks to integrate with new carriers, ClickPost enables you to integrate with other newer and more niche carriers in the shortest period of time, thanks to the help of a dedicated tech support team. 

 

Interested in knowing more about ClickPost?

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When Do Companies Need To Shift From AfterShip to ClickPost

Smart Allocation of Carriers

ClickPost allocates carriers for every order based on various order and carrier performance metrics like delays and exceptions.

Track Orders in Real-Time

ClickPost’s Dual API integrations work around the clock to ensure all tracking updates are provided fast and in real-time.

Exceptions Management

ClickPost offers an NDR management protocol that enables failed deliveries and other shipping exceptions to be auto-resolved.

Constant Tech Support

With ClickPost, you are never alone in problem-solving as we have 24/7 support teams to keep your platform running smoothly.

Best Returns Management

The customisable returns request portal offered by ClickPost measures the widest variety of metrics from exceptions and exchanges to pickups.

Most Competitive Prices

With ClickPost, you can select the features you require most and only pay for services you wish to after customising them to your preference.

BEST AFTERSHIP COMPETITORS AND ALTERNATIVES IN 2021

 

1. ClickPost

Overview: 

ClickPost is one of the world’s foremost shipping software companies for ecommerce businesses across the globe. It promotes end-to-end logistics services, improves post-purchase customer experience and helps generate added revenue through branding.

Features: 

  • Integrations include 130+ global carriers, storefronts like Shopify, and marketplaces like Amazon. 

  • Management of all orders from a single location in the form of a unified dashboard.  

  • Use a single API to create orders, generate waybills, print shipping labels and prepare orders for shipping 

  • Use of Push and Pull API integrations to send real-time tracking updates to customers through a branded tracking page and multiple communication channels 

  • Auto-resolve shipping exceptions with an intelligent workflow 

Pros: ClickPost offers the fastest carrier integrations and an easy-to-navigate platform for order management. 

Cons: ClickPost is most suited for large and medium enterprises with higher order volumes  

 

2. Shippo 

Overview: 

Shippo was started in San Francisco, California and provides shipping software that automates certain operations using multicarrier integration.

Features:

  • Integrations include 85+ carriers and storefronts

  • Enables shipping rate comparisons to be carried out prior to carrier selection.   

  • Create shipping labels enabled with customs clearances automatically for new and existing orders.  

  • Display of ETA on product pages for customers perusal

  • Email updates with tracking notifications are shared with customers in addition to being displayed on a branded tracking page. 

Pros: Shippo gives excellent options for cheap shipping rates. 

Cons: Shippo may have hidden charges and offers limited support.   

 

3. ShipStation 

Overview:

ShipStation operates largely in the US and works as a multicarrier integration platform that enables effective inventory management as well. 

Features:

  • Integrations include 70+ carriers and selling platforms 

  • Enables multi-channel inventory synchronization for simple stock appraisal. 

  • Allows shipping labels to be printed in bulk and at discounted shipping rates.  

  • Branded tracking page provided to display order statuses and tracking updates to customers.

  • Both shipping labels and the returns portal can be branded.   

Pros: Inventory management and stock appraisals are made easy with ShipStation  

Cons: ShipStation does not provide the support required for managing multiple glitches  

 

4. ParcelPerform 

Overview: 

ParcelPerform is based out of the US and offers shipping software that provides data management and order tracking solutions to ecommerce businesses. 

Features:

  • Integrations include 600+ global carriers and supporting platforms

  • Update customers on tracking notifications via Email, SMS and a branded tracking page.

  • Respond to customer queries faster with the help of a customer service toolkit.    

  • Track and receive analytics reports to improve shipping performance   

Pros: Reduce WISMO calls through increased responsiveness with ParcelPerform.  

Cons: Repeated glitches make ParcelPerform’s system tough to use.     

 

5. Narvar 

Overview: 

Narvar is a popular shipping software that operates in the US and helps ecommerce businesses improve the post-purchase customer experience. 

Features:

  • Integration includes 350+ carriers, selling channels and various ecommerce support partners

  • Automated order tracking updates sent to customers via email, SMS, and other channels including a branded tracking page.

  • The returns portal enables requests and exchange rules to be customized.  

  • Provides a service that enables orders to be picked up by customers from Concierge stations.   

Pros: Narvar gives you more freedom to customize various features like the returns portal.  

Cons: Order tracking notifications with Narvar are not received in real-time.    

 

6. WeSupplyLabs 

Overview: 

Philadelphia-based company WeSupplyLabs helps ecommerce businesses to manage their shipping operations with the help of automation and intelligence. 

Features:

  • Integrations include 100+ carriers, storefronts, and support platforms. 

  • Tracking updates are sent to customers automatically and the estimated delivery date is displayed prior to purchase.  

  • Provides a branded tracking page and a branded returns portal on the ecommerce platform

  • Offers options for customers to do store pickups or curbside pickups. 

Pros: WeSupplyLabs helps improve customer experience through branding

Cons: Carrier integrations with WeSupplyLabs can be very slow. 

 

7. EasyShip

Overview: 

EasyShip provides shipping software that enables the best shipping rates to be selected and focuses on customer outreach and order management. 

Features:

  • Integrations include 250+ global carriers, storefronts, marketplaces and other platforms

  • Conducts a comparison of various shipping rates to enable cost-effective carrier selection. 

  • Dynamic checkout rates offer to push customer checkout conversions. 

  • Unified platform to create, manage and track orders as well as print shipping labels. 

Pros: EasyShip is easy to integrate with and navigate the use of.

Cons: EasyShip has numerous technical limitations for larger order volumes.   


8. Convey 

Overview: 

Convey is a US-based shipping management software that improves the customer experience using integrations and predictive analysis.

Features: 

  • Integrations include a wide range of carriers and ecommerce partners  

  • Prediction of estimated delivery dates to be displayed to customers on your ecommerce platform 

  • Automation of tracking update notifications to customers

  • Predictive analytics provided regularly to improve shipping operations  

Pros: Increase response times to customer inquiries with Convey

Cons: Limited services related to shipping exceptions management and brand promotion offered 

 

 

FAQs on AfterShip AND ITS Competitors & Alternatives

 

1. What Is AfterShip?

Answer: AfterShip is a SaaS company headquartered in Hong Kong that provides web-based software to enable fast and easy order tracking and order management. Aftership is known for helping eCommerce companies track their packages efficiently, manage their inventory and orders from a single platform and keep customers updated on the status of their orders.

 

2. Which is the best AfterShip alternative?

Answer: While there are a multitude of companies that provide logistics services, there are only a few that provide high-end software-based shipping solutions. The AfterShip alternatives that are most favored by eCommerce enterprises are ClickPost, Narvar, Shippo, WeSupplyLabs and ParcelPerform. Each of these companies makes use of various tech-enabled resources to provide a different range of services. These may enable you to choose more cost-effective shipping options, actively promote your brand during the post-purchase customer experience, or even optimize your end-to-end shipping operations.

 

3. What are the criteria for selecting the best AfterShip alternative?

Answer: Because there are a few competitors to AfterShip that you can choose from, it’s important to keep in mind these 4 major criteria for your ideal Aftership alternative. 

At the top of this list comes serviceability which refers to the extent of services the Aftership alternative provides. This can include the volume of orders that can be processed and the area of operation of the shipping software.  

Following this, you need to take a look at the different shipping services offered by the software. These need to be offset against your business priorities and which services you need the most. 

The third thing that needs to be considered is the visibility offered by the software, more specifically, the tracking visibility offered. Your requirements in terms of speed of tracking updates and automation of notifications may change as you scale up.  

Finally, you need to think about your budget for shipping software. This means looking at all the services encompassed within the cost, as well as the benefits to be gained from using those services. 

 

4. How do you track order with AfterShip?

Answer: Once integrated with AfterShip, the software offers a well-known package tracking system. Through this system, each order is assigned an identification code. This identification code must be entered on the AfterShip Tracking Page to view the tracking status of the order in question.  

 

5. Why do people shift from AfterShip to other alternatives?

Answer: Most ecommerce businesses shift from Aftership to other alternatives because they find themselves looking to fine-tune their services and the post-purchase customer experience. While Aftership provides an excellent package tracking service, more specialised services are required to deal with delivery and shipping exceptions, tech updates and brand promotion.  

 

6. When should I start looking for AfterShip alternatives?

Answer: Ecommerce businesses are constantly scaling up, but the only way to effectively scale-up is to address a wider range of complex issues in your shipping operations. At the end of the day, you need a more holistic approach to logistics. So when your business priorities shift from fulfillment and order tracking to more specific metrics like improving carrier performance, managing failed deliveries and shipping exceptions, and enhancing overall customer post-purchase experience, you’ll find an alternative to AfterShip is the better option. 

 

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