Looking for Narvar Competitors and Alternatives?

Here's an unbiased comparison of Best Competitors & Alternatives to Narvar across 12 objective parameters.


 

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BEST NARVAR COMPETITORS AND ALTERNATIVES

 

Parameters
Narvar
ClickPost
Shippo Shipstation WeSupplyLabs ParcelPerform

Branded Tracking Page

Advanced

Advanced

Intermediate

Basic

Basic

Intermediate

Cross selling during tracking

Basic

Advanced

Intermediate

Intermediate

Intermediate

Basic

Tracking updates to customers

SMS, Email, Whatsapp

SMS, WhatsApp, Email

Email

Email, SMS

Email, SMS

Email, SMS, Webhooks

Returns Management

Intermediate

Advanced

No

Intermediate

Intermediate

No

Shipping Delay Management

Basic

Advanced

No

No

No

No

Integrated tracking dashboard

Yes

Yes

No

Yes

No

No

Failed deliveries Management

No

Yes

No

No

No

No

Provides shipping rates

No

No

Yes

Yes

No

No

Analytics

Yes

Yes

No

No

Yes

Yes

Delivery Date Prediction

Yes

Yes

No

No

Yes

No

Multi-carrier integration

Yes

Yes

Yes

Yes

Yes

Yes

 

 

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1.Branded Tracking Page 

NARVAR: Narvar shipment tracking page is quite effective and displays the estimated delivery date to customers, as well as milestone-based tracking updates which begin prior to the shipment leaving the warehouse. This tracking page can also be personalised and customised for your brand. 

CLICKPOST: Clickpost Tracking page also offers all of the above-mentioned features, i.e milestone based tracking, and brand customisations. 

PLUS, the ClickPost tracking page provides 3 more features that are not offered by the Narvar tracking page. These are:

  • Delayed Delivery Notifications - This enables customers to be notified instantaneously in case of a delay in delivery. 

  • Intelligent product recommendation - A strategic method for cross-selling which promotes the sale of other products based on the customer’s search criteria. 

  • Standardised delivery notifications - Personalised tracking updates sent to customers that describe the standardised milestones crossed by their order without any confusion 

WINNER: ClickPost

 

2. Cross-Selling During Tracking

NARVAR: Narvar offers a tracking page that can be customised with fixed recommendations. 

This enables your brand to promote New Arrivals, Discounts and other promos, which pushes cross sale. 

CLICKPOST: ClickPost also provides space for personalisations on the Branded Tracking Page. 

In addition to new items and discounts, ClickPost’s Branded tracking page is also enabled with intelligent product recommendations. 

These recommendations display products for sale in accordance with previous and recent customer searches. This promotes a higher percentage of cross-sales.

WINNER: ClickPost and Narvar

 

3. Tracking Updates to Customers 

NARVAR: With Narvar, you can opt for one-click tracking and also ensure tracking updates are automatically sent to customers. 

It makes use of order information collected from a widely distributed network of carriers to keep customers updated on order statuses. This process begins before shipments leave the warehouse and continues till they reach their destination. 

CLICKPOST: ClickPost also provides the option for one-click tracking and automation of tracking updates to customers. 

ClickPost enables these notifications to be standardised so customers are never confused about the delivery milestones crossed by their order. 

In addition to that, ClickPost also provides updates in multiple languages. 

WINNER: ClickPost

 

4. Returns Management

NARVAR: Narvar provides a returns and exchanges management portal that enables customers to request and process returns themselves, either via mail or through drop-offs. 

While placing the return request, customers can state their reason for return and view the shipping fees for their return. 

Orders can be categorised based on their return/exchange eligibility. This feature is available for online, store and wholesale purchases. 

CLICKPOST: ClickPost also provides a portal for managing returns and exchanges. This portal sends automated queries to customers returning or exchanging products to give you actionable information. 

In addition to providing flexible rules for return/exchange eligibility, ClickPost returns portal also enables automatic carrier allocation for reverse logistics. Furthermore, returns and exchanges can be monitored and tracked from a single dashboard, and greater visibility of returns is granted. 

One of the biggest benefits with ClickPost is that you get access to a return exceptions management system. This automated process ensures fewer pickup and return failures. 

WINNER: ClickPost and Narvar

 

5. Shipping Delay Management

NARVAR: Narvar provides shipment tracking notifications for carrier delays, i.e, delays in delivery that have occurred en-route. This ensures customers are well-informed about any slow deliveries.  

In case of in-flight delivery exceptions, Narvar follows a system that enables them to proactively deal with delivery exceptions prior to them occurring by reaching out to customers quickly. 

Customers are given an opportunity to enhance the overall experience following a delay or delivery exception, which is usually an offer for a refund or reorder. 

CLICKPOST: 

ClickPost also sends immediate tracking notifications to customers in case of any delay or stuck shipment. Customers are also given a new estimated delivery date at this time so they can anticipate the arrival of their order. 

In addition to keeping customers informed, ClickPost enables ecommerce businesses to carefully monitor the performance of carriers in case of delays and identify the root cause for various delays and stuck shipments. Carriers are then automatically notified of delays and instructed to take remedial actions. 

ClickPost enables businesses to track delayed deliveries and perform precise systematic changes to address the causes of these delays entirely. Fewer delayed deliveries means a lower likelihood of customers cancelling orders or requesting refunds.

WINNER: ClickPost


6. Integrated Tracking Dashboard

NARVAR: Narvar takes visibility seriously by providing an integrated tracking dashboard that lets you monitor and track orders across all carriers. To make use of the tracking dashboard to monitor individual shipments, you have to input the tracking number of the order.

CLICKPOST: ClickPost also understands the importance of end-to-end visibility and provides a similar dashboard listing all orders with integrated carriers. Unlike Narvar’s dashboard, ClickPost’s dashboard enables you to filter shipments and search based on specified parameters like carriers, delivery status and other metrics. 

WINNER: ClickPost and Narvar


7. Failed Deliveries Management

NARVAR: Narvar provides a separate shipment update for missed deliveries to inform customers when a failed delivery occurs. However, Narvar does not provide any protocol for reducing or addressing failed deliveries and missed deliveries. 

CLICKPOST: ClickPost offers a feature with a clear 5 step protocol for failed deliveries management that is entirely automated. 

When a failed delivery is notified, the reason for the delivery is noted and an issue-specific query is shared with customers to get their input. These inputs are fed back to the carriers, reducing the time and effort required to address failed deliveries. 

With this new information, delivery agents have a higher likelihood of successfully delivering the order, thereby reducing RTO% from failed deliveries. 

WINNER: ClickPost


8. Shipping Rates

NARVAR: Narvar does not provide discounted shipping rates. 

CLICKPOST: ClickPost does not provide shipping rates but tracks SLA terms so you can negotiate more cost-effective rates with carriers. 

 

9. Analytics

NARVAR: Narvar offers a self-service analytics hub for measuring performance, monitoring assets and reviewing feedback from customers to improve post purchase experience.

CLICKPOST: ClickPost provides a self service hub for analytics which is also highly interactive and enables you to customise reports from an exhaustive set of parameters and time frames.  

WINNER: ClickPost


10. Delivery Date Prediction

NARVAR: Narvar estimates the delivery date based on the performance of the carrier selected for delivery. The delivery date is then displayed on the branded tracking page so customers can await its arrival.

CLICKPOST: ClickPost uses API integrations to predict estimated delivery date as soon as a customer enters their address details on the product details page of your ecommerce platform. 

It calculates this date based on this location and previous carrier performances to determine the optimal estimated delivery date. 

This information is then displayed to customers prior to checkout so customers can make an informed decision based on the predicted delivery date. 

WINNER: ClickPost and Narvar


11. Multi-Carrier Integration 


NARVAR: Narvar offers a platform for multi-carrier integration that is designed for enterprise-grade ecommerce software. 

CLICKPOST: ClickPost also offers an exhaustive multi-carrier integration platform with a multitude of carriers, much like Narvar. 

Unlike Narvar, with ClickPost you can integrate with any carrier you choose, even those that were not previously integrated. ClickPost has a dedicated tech support team that offers the fastest integration with new carriers. . 

WINNER: ClickPost

An Online Fashion company shifted from Narvar to ClickPost. Here's why:

Intelligent Carrier Selection

ClickPost AI helps select the best carrier for each order based on metrics like shipping rates, past performance, customer feedback etc.

Superior Tracking

Tracking with this Narvar Competitor offers greater accuracy and speed as it makes use of dual API mechanisms, Webhooks and polling.

Shipping Exceptions Management

With its exceptions engine, shipping exceptions like delays, failed deliveries and fake deliveries are auto-resolved.

Better Support

It provides 24/7 dedicated tech support and frequent training sessions to ensure you go live faster and resolve queries quickly.

Better Returns Management

It offers a return portal that enables you to configure many more metrics for exceptions and exchanges.

Competitive Prices

This Narvar alternative allows you to customize and select features to ensure you get the best value for your money to reduce operating costs.

BEST NARVAR COMPETITORS AND ALTERNATIVES IN 2021

 

1) ClickPost

Overview

ClickPost is among the largest shipping software world over for ecommerce businesses. ClickPost provides a wide array of vital shipping services that improve the post-purchase customer experience.

Features: 

  • Enables quick and fast integration with 150+ carriers, online storefronts and virtual marketplaces. 

  • Provides a single shipping & courier API integration for order creation, AWB and shipping label generation, and pickup assignment.

  • Enables real-time tracking updates to be shared via SMS, Email and WhatsApp and to a branded tracking page on ecommerce websites.  

  • Provides an automated workflow for shipping exceptions management that actively reduces RTO%. 

  • Provides a unified dashboard for managing all orders across multiple carriers and receiving regular analytics reports. 

Pros: ClickPost’s system is extremely user-friendly and handles large order volumes. It is also known for providing the fastest carrier integrations.

Cons: The services provided by ClickPost are most suited for large ecommerce enterprises and only certain SMBs

 

2) Shippo 

Overview: 

Shippo is an ecommerce shipping software that focuses on streamlining shipping operations through automation. It operates primarily in the US and standardizes basic shipping processes.

Features:

  • Offers integration with 85+ carriers, selling channels like Shopify and other ecommerce partners. 

  • Enables you to compare carrier rates and avail discounts for shipping, as well as providing address validation.   

  • Provides a system for automated label creation for new and existing orders, including labels for customs clearance.  

  • Offers comprehensive tracking information via updates and a branded tracking page, and displays ETA of orders to Customers. 

Pros: Shippo offers excellent discounts and is known for providing fast onboarding and integration. 

Cons: Support services are somewhat lagging for Shippo and hidden charges have been known to pop up.  

 

3) ShipStation 

Overview:

ShipStation is an order management platform that aids in end-to-end supply chain management and synchronization. It also helps in business promotion. 

Features:

  • Sync order and inventory through integrations with 70+ carriers, selling partners, and ecommerce markets.  

  • Generate shipping labels quickly at discounted rates as well as generate multiple shipping labels. 

  • Enables shipping labels, returns portal, tracking updates, and pages to be brand-customized.

  • Manage inventory from storage locations by receiving stock alerts and updates.  

Pros: ShipStation is popular for providing high-end order management and integration services.  

Cons: After onboarding with ShipStation, enterprises have experienced multiple bugs in the system and received minimal support. 

 

4) WeSupplyLabs 

Overview: 

WeSupplyLabs is an ecommerce shipping management platform that focuses on customer communications and backend support. It is largely operational in the United States of America.

Features:

  • Enables integration with 100+ carriers and other platforms for ecommerce. 

  • Displays estimated delivery dates and sends proactive tracking notifications to customers for purchases.  

  • Offers a branded tracking page for cross-sale recommendations and a returns portal. 

  • Allows customers to opt for store and curbside pickups. 

Pros: WeSupplyLabs is well-liked for offering services to improve customer experience

Cons: WeSupplyLabs has been known to have limitations of multi-carrier integrations.  

 

5) ParcelPerform 

Overview: 

ParcelPerform is a logistics data toolkit and platform for ecommerce businesses that operate in the USA. It provides custom options for the selection of modules. 

Features:

  • Enables easy integration with 600+ global logistics carriers  

  • Ensures tracking notifications are shared with customers and displayed on a branded tracking page.

  • Offers a customer service toolkit to enable quicker response to customer queries and WISMO calls.  

  • Provides logistics intelligence that enables analytics reports to be provided on request.  

Pros: ParcelPerform has helped many enterprises to improve their response time. 

Cons: Numerous bugs and limited functionality become problems when multiple tasks are being carried out.  

 

6) Convey

Overview: 

Convey is a delivery experience management solution available to ecommerce businesses in the United States. It focuses on data management and better visibility.

Features: 

  • Offers connectivity with various ecommerce shipping partners for analytics and order management 

  • Enables delivery date to be estimated and displayed to customers 

  • Provides automated tracking updates and real-time visibility

  • Offers data-driven analytics to improve functionality and reduce operational costs. 

Pros: Convey helps ecommerce enterprises to improve customer experience and responsiveness

Cons: Convey offers minimal effectiveness in managing shipping exceptions and branding. 

 

7) EasyShip

Overview: 

EasyShip is a cloud-based Shipping software designed for the American ecommerce market. It focuses on faster shipping and improved tracking for customers. EasyShip can also be used for ecommerce shipment tracking purposes.

Features:

  • Enables integration with 250+ global carriers and ecommerce support platforms. 

  • Allows ecommerce enterprises to select discounted shipping rates and compare rates for the cheapest. 

  • Offers dynamic checkout rates to increase checkout conversion

  • Enables labels to be generated, pickups scheduled and orders tracked from a single platform. 

Pros: EasyShip is known for having a simple dashboard that is easy to navigate

Cons: Enterprises experience multiple glitches with use and receive minimal support. 

 

8) Aftership 

Overview: 

Aftership is a global ecommerce tracking platform based out of Hong Kong. It is most well known for its global courier and package tracking services.

Features: 

  • Offers quick integration with 400+ global carriers and ecommerce partners like selling channels and virtual marketplaces. 

  • Enables greater shipment visibility to improve the speed of tracking notifications. 

  • Provides regular tracking notifications to be shared via a branded tracking page 

  • Offers regular analytics reports to be provided to improve post-purchase customer experience. 

Pros: Aftership helps ecommerce businesses to proactively communicate with customers on their order statuses

Cons: Minimal tech support is made available in case of frequent glitches or technical issues.

 

 

FAQs on Narvar and Its Alternatives & Competitors

 

1. What Is Narvar?

Answer: Narvar is an ecommerce shipping software that operates primarily in the United States. Narvar provides a variety of services focused on improving the post-purchase customer experience for ecommerce enterprises. These services include an ecommerce package tracking solution, sending tracking notifications to customers and displaying the same on a branded tracking page, and enabling easier returns or exchanges.

 

2. Which is the best Narvar alternative?

Answer: There are a multitude of shipping management software alternatives to Narvar, the most prominent of which are ClickPost, Aftership, Convey, ShipStation and Shippo. Many of these alternatives offer a different range of shipping solutions, some of which may focus on inventory management, supply chain management, or post-purchase customer experience. The ideal selection of a Narvar alternative is one that provides a wider range of said areas of shipping service. Selecting the best Narvar alternative is dependent on your business goals.  

 

3. What are the criteria for selecting the best Narvar alternative?

Answer: If you’re looking for the best Narvar alternative, these are the criteria you must consider. 

To start with, you must consider serviceability. This relates to carrier and partner integrations, area of operations and scale of services.  

>> The next thing you need to do is understand the range of services provided by the software in question, which may include a branded tracking page, returns management, shipping exceptions management, etc. 

>> The third thing you need to look at is the speed of tracking provided and overall visibility. This tells you how much software can aid you in providing tracking information.

>> Finally, you need to look at the cost of the software and ensure that all services you need to reduce your operational costs are included within that price.  

 

4. How do you track orders with Narvar?

Answer: Once you are integrated with Narvar, you can use the Order Tracking ID displayed on your Narvar dashboard to search for that order individually. This is done by entering the ID into Narvar’s tracking page.  

 

5. Why do people shift from Narvar to other alternatives?

Answer: Ecommerce enterprises usually look for alternatives to Narvar when they wish to scale up while reducing their operational costs more effectively and focusing on shipping and returns exception management. This is because Narvar provides order tracking support and not exceptions management. Furthermore, the price of Narvar is a little steep when compared to the monetary benefits offered by it.

 

6. When should I start looking for Narvar alternatives?

Answer: For a lot of ecommerce businesses, Narvar and other similar software can be great. But as you begin to scale up, you will find your goals switching from fulfillment to increased post-purchase customer experience and profitability. This is when services like shipping exceptions management become of greater importance.

 

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