Looking for ParcelPerform Competitors and Alternatives?

We’ve got all the info you need to get an impartial comparative study of ParcelPerform. 


 

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BEST ALTERNATIVES TO PARCELPERFORM

 

An Unbiased Comparison of ParcelPerform and Its Competitors 

 

Parameters
ParcelPerform
ClickPost
Shippo ShipStation WeSupplyLabs Narvar
Intermediate
Advanced
Intermediate
Basic
Basic
Advanced
Basic
Advanced
Intermediate
Intermediate
Intermediate
Basic
Email, SMS, Webhooks
SMS, WhatsApp, Email
Email
Email, SMS
Email, SMS
SMS, WhatsApp, Email
No
Advanced
No
Intermediate
Intermediate
Intermediate
No
Advanced
No
No
No
Basic
No
Yes
No
Yes
No
Yes
No
Yes
No
No
No
No
No
No
Yes
Yes
No
No
Yes
Yes
No
No
Yes
Yes
No
Yes
No
No
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes

 

 

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1. Branded Tracking Page 

 

PARCELPERFORM: ParcelPerform gives access to a branded tracking page that displays the order number as well as both milestone-based tracking updates and the estimated delivery date.  

CLICKPOST: ClickPost provides access to a branded tracking page that similarly displays order number, delivery milestones and the estimated delivery date. 

PLUS, ClickPost also gives room for brand promotional material to be displayed along with the following bonuses:

Notifications for Delivery Delay - These notifications are automatically sent to customers as soon as a delay in delivery has been found. 

Intelligent Recommendations for Products - Products recommended to customers on the branded tracking page are intelligently selected based on past purchases. 

Standardised Milestones - All delivery milestones notified and displayed on the branded tracking page are standardised to ensure customers know exactly where their orders are. 


WINNER: ClickPost

 

2. Cross-Selling During Tracking

 

PARCELPERFORM: Parcel Perform offers a basic branded tracking page which displays your brand name to customers. Minimal customisations are enabled for this branded tracking page with respect to cross-selling.   

CLICKPOST: ClickPost offers a tailor-made branded tracking page that can be personalised and customised as per your preferences. 

On this branded tracking page, you can vividly display promos and other offers in accordance with your requirements. 

PLUS, ClickPost uses technology to make intelligent product recommendations. Only items that meet the customer’s preferences and are related to their recent searches will be displayed. The chances of pushing greater cross-sales thereby increases. 

WINNER: ClickPost 

 

3. Tracking Updates to Customers 

 

PARCELPERFORM: ParcelPerform sends proactive notifications to customers with the required tracking updates. These notifications are available in multiple languages. 

Notification templates and triggers can be customised and sent via webhooks, email or SMS. ParcelPerform also enables you to monitor the performance and clickrates of your notifications.  

CLICKPOST: ClickPost sends automated proactive tracking update notifications to customers with much of the same order information. These notifications are also available in multilingual options. 

PLUS the tracking updates provided by ClickPost are powered by Dual API integrations. This enables all tracking updates to be provided in real-time with greater accuracy. Advancements like this have made ClickPost a must-choose alternative to ParcelPerform when scaling operations up. 

 

WINNER: ClickPost

 

4. Returns Management

 

PARCELPERFORM: ParcelPerform does not currently offer any returns management services. 

CLICKPOST: ClickPost gives ecommerce businesses access to an exhaustive returns portal for accepting and managing return and exchange requests. 

PLUS ClickPost empowers enterprises to select and customise return rules as per their requirements. Partnered carriers that are experts in reverse logistics are also automatically allocated when a return request is accepted. 

ADDITIONALLY, the returns portal offered by ClickPost also offers mechanisms for managing return, pickup and exchange exceptions. 

WINNER: ClickPost

 

5. Shipping Delay Management

 

PARCELPERFORM: ParcelPerform tracks orders and proactively notifies customers in case any delays occur during the delivery process. 

CLICKPOST: ClickPost sends automatic tracking notifications to customers in case of delays or stuck shipments. These tracking notifications are also updated with the newly estimated delivery date. 

PLUS, ClickPost uses data collected on carrier performance to specifically address issues causing delivery delays. ClickPost’s system to address delays also works on a real-time basis. Carriers are automatically sent instructions to resolve the issue whenever a delay has been identified. Both of these methods help to reduce overall delays.  

WINNER: ClickPost

 
6. Integrated Tracking Dashboard

 

PARCELPERFORM: ParcelPerform gives ecommerce businesses access to a single dashboard where all orders across multiple carriers can be viewed, tracked and managed. This dashboard displays all relevant order details including the tracking number, allocated carrier and delivery status.   

CLICKPOST: ClickPost also gives ecommerce businesses access to a unified dashboard for tracking all orders with integrated carriers. This dashboard contains the same relevant information on each order. 

FURTHERMORE, if you want to search for any particular order on ClickPost’s dashboard, you can do so using the search and filter function that helps you find orders using certain parameters. 

WINNER: ClickPost and ParcelPerform


7. Failed Deliveries Management

 

PARCELPERFORM: ParcelPerform receives updates and notifies businesses when a failed delivery occurs. These updates enable customers to be informed in case a second delivery attempt is being made.  

CLICKPOST: ClickPost also sends notifications to customers regarding failed deliveries. 

ClickPost has a failed delivery management system in place which first identifies the cause for the failed delivery and then sends cause-specific queries to customers. The answers submitted by customers are then sent to carriers to complete the delivery successfully.  

Through this mechanism, RTO% and failed deliveries can be reduced largely by addressing specific causes. 

WINNER: ClickPost


8. Shipping Rates

 

PARCELPERFORM: ParcelPerform does not provide access to shipping rates, discounted or otherwise.  

CLICKPOST: ClickPost does not provide shipping rates. Instead, enterprises are encouraged to negotiate independent rates with carriers and monitor SLA terms through ClickPost’s platform.

 

WINNER: ClickPost and ParcelPerform

 

9. Analytics

 

PARCELPERFORM: ParcelPerform enables a different variety of logistics reports to be sent to enterprises for specific time frames. Filters can be applied to search for specific analyses of different topics of interest.   

CLICKPOST: ClickPost also provides an independent dashboard for logistics analytics to be monitored and reports to be compiled and shared. This dashboard is entirely exhaustive and covers a wide range of metrics in both shipping and post-purchase performance. With these reports, enterprises can gain actionable insights to improve their shipping operations. 

 

WINNER: ClickPost and ParcelPerform


10. Delivery Date Prediction

PARCELPERFORM: ParcelPerform predicts the estimated delivery date based on carrier performance. These predictions are displayed on the branded tracking page in an easily comprehensible manner. 

CLICKPOST: ClickPost makes use of a variety of technologies like machine-learning, AI, and API integrations which enables estimated delivery dates to be predicted with accuracy. This estimation is made using a wide range of data from courier performance to delivery location.  

Estimated Delivery Dates can be predicted once a customer inputs their delivery pincode. This EDD is displayed on the product page as well as the tracking page. 

 

WINNER: ClickPost 


11. Multi-Carrier Integration 


PARCELPERFORM: ParcelPerform provides a multi-carrier integration platform that enables enterprises to integrate with a number of carriers. Integrations can also be carried out with virtual storefronts and other related ecommerce partners. 

CLICKPOST: ClickPost enables you to directly integrate with 150+ different carriers that are partnered with the platform. New carriers can also be integrated with quickly. Everything from virtual storefronts to WMS and ERP can be integrated with. 

PLUS ClickPost also offers the fastest speeds for integration both with new and existing courier companies. Enterprises can go live within 24 hours with any new, niche or current carriers.  

 

WINNER: ClickPost 

When Do Companies Need To Shift From ParcelPerform to ClickPost

Smart Selection of Carriers

ClickPost allocates carriers for every order based on varied metrics of carriers, including RTO%, exceptions and overall performance.

Real-Time Tracking Speed

ClickPost makes use of dual API integrations to ensure all order tracking updates are passed to you and your customers in real-time

Manage Shipping Exceptions

With ClickPost’s exceptions workflow, you can auto-resolve failed deliveries, delivery delays and other shipping exceptions

24/7 Tech Support on Standby

ClickPost’s software lets you go-live fast and gives you access to around-the-clock tech support for the fastest query resolutions.

Superior Returns Management

The Returns Portal offered by ClickPost lets you configure a wider range of rules and metrics for dealing with returns and exchanges

Greatest Value for Money

With ClickPost, you can pick and choose from a wide range of services to get the best price and then customise your experience

TOP 10 PARCELPERFORM COMPETITORS AND ALTERNATIVES IN 2021

1. ClickPost

Overview

ClickPost is a global ecommerce shipping software. It provides a wide array of vital shipping services that improve the post-purchase customer experience.

Features: 

  • 150+ carrier integrations, as well as selling channel and marketplace integrations. 

  • Unified and uniform dashboard for managing all orders in accordance with a carrier, order status and other important metrics. 

  • Create orders, generate AWB, print shipping labels and allocate orders using single API integration.

  • Keep customers informed with automated real-time order tracking updates powered by dual API integrations through Email, SMS, and Whatsapp, as well as a branded tracking page.  

  • Automatically categorize and quickly resolve delivery and shipping exceptions using a customer-interactive NDR management protocol

  • Receive regular analytics reports customized to include metrics and time periods of your preference. 

Pros: ClickPost provides the fastest live integrations with carriers and storefronts, and its platform is extremely user-friendly. 

Cons: ClickPost is most suited for ecommerce businesses with larger order volumes and not SMBs. 

 

2. Shippo

Overview: 

Shippo is a shipping automation platform based out of San Francisco that enables ecommerce businesses to integrate with multiple carriers. 

Features:

  • 85+ carrier and selling channels integrations

  • Access comparative shipping rates and discounted shipping rates after the delivery address has been validated.   

  • Automate shipping label creation with customs clearance assistance for current and new orders.

  • Display ETA and send customers package tracking updates via email and branded tracking page

Pros: Shippo is known for its easy onboarding process and low shipping rates 

Cons: With Shippo, hidden charges and fees may become an issue and support services are minimal.   

 

3. ShipStation 

Overview:

Shipstation is a supply chain management software that helps sync inventories across multiple channels and promotes your brand.

Features:

  • 70+ carrier, selling channel, and ecommerce partner integrations.  

  • With synchronized inventory management, you can receive regular stock reports and appraisals. 

  • Shipping label generation can be done in mass or at discounted shipping rates.  

  • In addition to a branded tracking page, you can also create brand-specific shipping labels, tracking updates and return portals.

Pros: ShipStation is well-equipped to enable top-notch inventory management and streamlined shipping.  

Cons: Numerous bugs and glitches have been encountered in the platform without adequate tech support.  

 

4. WeSupplyLabs 

Overview: 

WeSupplyLabs is a Philadelphia-based shipping management platform that provides backend support and automation for shipping operations.

Features:

  • 100+ carriers and other ecommerce platform integrations. 

  • Estimated Delivery Dates are displayed and order tracking notifications are automatically sent to customers.  

  • Branded tracking page and returns portal made available on ecommerce platforms 

  • Gives customers the options for curbside pickup and store pickups 

Pros: WeSupplyLabs has a reputation for enhancing customer experience

Cons: Integrating with couriers through WeSupplyLabs is a slow process. 

 

5. Narvar 

Overview: 

Narvar is a leading ecommerce logistics platform operating in the US. It aids ecommerce businesses in creating a better post-purchase experience for customers.

Features:

  • 350+ carrier and ecommerce platform integrations

  • Sends automatic package tracking notifications to customers and displays them on a branded tracking page.

  • Enables quick returns and exchanges through a customized returns portal.  

  • Provides regular analytics reports.

  • Offers a Concierge service that enables easier pickups and drop-offs  

Pros: Narvar offers a greater number of customisable services for shipping 

Cons: Order tracking updates are sometimes delayed or slow with Narvar   

 

6. Convey 

Overview: 

Convey operates across the US as a shipping experience management solution for ecommerce businesses, offering data reports and tracking.

Features: 

  • Integrations with ecommerce partners for sharing order data 

  • Estimated Delivery Dates displayed to customers on ecommerce platform 

  • Automated tracking updates are sent to customers notifying them of order statuses  

  • Receive regular data analytics reports to improve shipping operations.  

Pros: There is a clear improvement in customer responsiveness with Convey

Cons: Shipping exceptions management is not carried out by Convey, nor are any branding services offered. 

 

7. EasyShip

Overview: 

EasyShip is a cloud-based SaaS company that helps ecommerce businesses in the US improve tracking and shipping speeds.

Features:

  • 250+ global carrier and ecommerce support platform integrations 

  • Compare shipping rates and discounts to select the best carrier for each order. 

  • Checkout conversions can be enhanced with the help of dynamic checkout rates. 

  • Order tracking, shipping label generation and pickup arrangements can be handled from a single dashboard. 

Pros: EasyShip has a user-friendly interface and is easily navigated

Cons: There are numerous technical issues experienced by enterprises when using EasyShip  

 

8. Aftership 

Overview: 

Aftership is a Hong-Kong based company that enables worldwide shipping and tracking services via an order management platform.

Features: 

  • 400+ global carrier and ecommerce partners like selling channels and virtual marketplace integrations. 

  • Fast package tracking and order tracking notifications shared directly with customers. 

  • Branded tracking page with order updates displayed on the ecommerce platform

  • Receive regular reports to improve post-purchase experience 

Pros: Proactive communications to customers with order tracking updates are easier with Aftership

Cons: Aftership does not provide sufficient tech support for frequently occurring glitches

 

 

FAQs on ParcelPerform AND ITS Competitors & Alternatives

 

1. What Is ParcelPerform?

Answer: ParcelPerform is an ecommerce logistics platform that enables you to maintain independence with your carriers. It is a logistics data toolkit that provides insights on the improvement of customer experience. ParcelPerform allows ecommerce businesses to integrate with 600+ carriers and other partners. Through ParcelPerform, you can manage and track orders, respond to customer queries quickly and optimize your shipping operations.   

 

2. Which is the best ParcelPerform alternative?

Answer: ParcelPerform provides services related to order management, tracking and customer communications. There are numerous alternatives to ParcelPerform that provide additional services. Some may provide more cost-effective shipping solutions. Others ensure you give customers the best shipping, post-purchase and last-mile delivery experience. The leading ParcelPerform competitors for logistics intelligence and shipping management are ClickPost, Aftership, Shippo, ShipStation, Narvar and Convey.

 

3. What are the criteria for selecting the best ParcelPerform alternative?

Answer: ParcelPerform has numerous competitors that make viable alternatives. To select the best one, just consider these 4 key criteria.  

First is the serviceability of the logistics platform. This means you need to ensure that the platform operates in the requisite areas and handles your volume of orders.

Next, you need to take a good long look at the shipping services offered and whether or not they help you meet your goals. Different multicarrier integration platforms have various areas of specialization. 

The third important thing to be considered is the visibility offered by the shipping management software. This software make use of different technological advancement to track orders. Real-time tracking and automated status notifications to customers are a must-have. 

The last thing you need to consider is what your budget is and whether the cost of the platform fits into that. This budget should take into account potential benefits from the combination of services provided.  

 

4. How do you track an order with ParcelPerform?

Answer: After integrating with ParcelPerform, you can track orders with ParcelPerform by entering the Parcel ID on the homepage. The parcel ID is the unique identification number given to each order via the AWB at the time of order creation. 

 

5. Why do people shift from ParcelPerform to other alternatives?

Answer: Ecommerce businesses typically shift from ParcelPerform to other alternatives when the goals of the business shift. Some alternatives to ParcelPerform give you greater opportunities to reduce operational costs through shipping exceptions management, RTO reduction and other specialized post-purchase and shipping services.

 

6. When should I start looking for ParcelPerform alternatives?

Answer: The ideal time to start looking for ParcelPerform alternatives is when you’re trying to scale up your ecommerce business in a holistic manner. At this point of time, fulfillment is no longer your main priority. Providing a brandable post-purchase experience and increasing your profitability become of greater importance. At this point, a wider array of shipping and delivery services are required to enhance customer experience and brand loyalty.

 

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