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Top 8 Best ParcelPerform Competitors and Alternatives [2023 Updated List]

1. ClickPost

Overview:

ClickPost is a global ecommerce shipping software. It provides a wide array of vital shipping services that improve the post-purchase customer experience.

Features: 

• 150+ carrier integrations, as well as selling channel and marketplace integrations. 

• Unified and uniform dashboard for managing all orders in accordance with a carrier, order status and other important metrics. 

• Create orders, generate AWB, print shipping labels and allocate orders using a single API integration.

• Keep customers informed with automated real-time order tracking updates powered by dual API integrations through Email, SMS, and Whatsapp, as well as a branded tracking page.  

• Automatically categorize and quickly resolve delivery and shipping exceptions using a customer-interactive NDR management protocol. 

• Receive regular analytics reports customized to include metrics and time periods of your preference. 

Pros: ClickPost provides the fastest live integrations with carriers and storefronts, and its platform is extremely user-friendly. 

Cons: ClickPost is most suited for ecommerce businesses with larger order volumes and not SMBs. 

2. Shippo

Overview: 

Shippo is a shipping automation software based out of San Francisco that provides a multi-carrier shipping platform to e-commerce businesses. Shippo and its competitors can also help you reach out to a wider audience through its vast delivery network. It also provides comprehensive tracking services to online stores that allows them to provide real-time order tracking updates to customers on their phones and via emails. 

Features:

• 85+ carrier and selling channels integrations

• Access comparative shipping rates and discounted shipping rates after the delivery address has been validated.   

• Automate shipping label creation with customs clearance assistance for current and new orders.

• Display ETA and send customers package tracking updates via email and branded tracking page

Pros: Shippo is known for its easy onboarding process and low shipping rates 

Cons: With Shippo, hidden charges and fees may become an issue and support services are minimal.   

3. ShipStation 

Overview:

Shipstation is a supply chain management software that helps sync inventories across multiple channels and promotes your brand. ShipStation provides branding services like a whitelabeled branded tracking page that enables customers to track their orders while also offering opportunities of cross-sales. It integrates with several ERPs and some of the best ecommerce shipping companies in the US like FedEx, USPS, UPS, etc. Unfortunately though, ShipStation does not have any free pricing plan. But you can check out some of the ShipStation alternatives for similar features at a lower cost.

Features:

• 70+ carrier, selling channel, and ecommerce partner integrations.  

• With synchronized inventory management, you can receive regular stock reports and appraisals. 

• Shipping label generation can be done in mass or at discounted shipping rates.  

• In addition to a branded tracking page, you can also create brand-specific prepaid shipping labels, tracking updates and return portals.

Pros: ShipStation is well-equipped to enable top-notch inventory management and streamlined shipping.  

Cons: Numerous bugs and glitches have been encountered in the platform without adequate tech support.  

4. WeSupplyLabs 

Overview: 

WeSupplyLabs is a Philadelphia-based shipping management platform that provides backend support and automation for shipping operations. It is widely popular with some of the best e-commerce companies in the United States as its clients. WeSupplyLabs improves the post-purchase customer experience with constant customer support, predictive delivery dates, on-time delivery and returns management. It also provides a 14-day free trial and allows you to book a free demo right on their website. 

Features:

• 100+ carriers and other ecommerce platform integrations. 

• Estimated Delivery Dates are displayed and order tracking notifications are automatically sent to customers.  

• Branded tracking page and returns portal made available on ecommerce platforms 

• Gives customers the options for curbside pickup and store pickups 

Pros: WeSupplyLabs has a reputation for enhancing customer experience

Cons: Integrating with couriers through WeSupplyLabs is a slow process. 

5. Narvar 

Overview: 

Narvar is a leading ecommerce logistics platform operating in the US. It aids ecommerce businesses in creating a better post-purchase experience for customers. Narvar has recently partnered with Lumi to up its post-purchase customer experience management. Among the many services offered by Narvar, its Concierge service is probably the best because it allows customers to return or pickup items from a physical store near their vicinity. But the absence of real-time order tracking updates is seen by a downside by many store owners. in that case, one of the Narvar alternatives can help.

Features:

• 350+ carrier and ecommerce platform integrations

• Sends automatic package tracking notifications to customers and displays them on a branded tracking page.

• Enables quick returns and exchanges through a customized returns portal.  

• Provides regular analytics reports.

• Offers a Concierge service that enables easier pickups and drop-offs  

Pros: Narvar offers a greater number of customisable services for shipping 

Cons: Order tracking updates are sometimes delayed or slow with Narvar   

6. Convey 

Overview: 

Convey (now Project44) operates across the US as a shipping experience management solution for ecommerce businesses, offering data reports and tracking. It helps boost conversion rates and provides transparency across your shipping network. With Convey and its alternatives store owners get access to detailed shipping reports to understand which parts of their service or product customers like best and which areas can be improved. The analytics reports can also be customised to get a deeper view of any aspect of the shipping. process.

Features: 

• Integrations with ecommerce partners for sharing order data 

• Estimated Delivery Dates displayed to customers on ecommerce platform 

• Automated tracking updates are sent to customers notifying them of order statuses  

• Receive regular data analytics reports to improve shipping operations.  

Pros: There is a clear improvement in customer responsiveness with Convey

Cons: Shipping exceptions management is not carried out by Convey, nor are any branding services offered. 

7. EasyShip

Overview: 

EasyShip is a cloud-based SaaS company that helps ecommerce businesses in the US improve tracking and shipping speeds.

Features:

• 250+ global carrier and ecommerce support platform integrations 

• Compare shipping rates and discounts to select the best carrier for each order. 

• Checkout conversions can be enhanced with the help of dynamic checkout rates. 

• Order tracking, shipping label generation and pickup arrangements can be handled from a single dashboard. 

Pros: EasyShip has a user-friendly interface and is easily navigated

Cons: There are numerous technical issues experienced by enterprises when using EasyShip  

8. Aftership 

Overview: 

Aftership is a Hong-Kong based company that enables worldwide shipping and tracking services via an order management platform.

Features: 

• 400+ global carrier and ecommerce partners like selling channels and virtual marketplace integrations. 

• Fast package tracking and order tracking notifications shared directly with customers. 

• Branded tracking page with order updates displayed on the ecommerce platform

• Receive regular reports to improve post-purchase experience 

Pros: Proactive communications to customers with order tracking updates are easier with Aftership

Cons: Aftership does not provide sufficient tech support for frequently occurring glitches