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Hermes API Integration & Tracking with ClickPost

Achieve 30% cost efficiency with ClickPost’s AI-powered carrier allocation engine.

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Hermes integeration

Trusted by 450+ global brands

Hermes

Benefits of Connecting Hermes with ClickPost

Upgrade delivery operations with Hermes’ logistics operations and ClickPost’s advanced technology.

  • Receive a universal API for 500+ carriers worldwide. 
  • Improve profit potential by slashing RTO by 40%. 
  • Achieve a 15% increase in on-time delivery rate. 
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Check the integration library

Partner ID Order Creation Cancellation Tracking via Polling Tracking via Webhook Proof of Delivery (POD) Non Delivery Report (NDR) Create Pickup Request AWB Generation Flow Label Generation Country
Hermes Germany
Hermers
✓ ✓ ✓ ✓ ✓ ✓ ✓ Clickpost Generated India
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How to Track Hermes Packages

Track Hermes Packages with the ClickPost Tracking Page

  • Get the tracking references issued by Hermes. 
  • Visit the Clickpost Tracking Page
  • Enter the tracking number in the given box. 
  • Hit “Enter” to view the recent shipment statuses. 

Track Hermes Packages with the Official Page

  • Open the tracking portal of Hermes. 
  • Type the shipment number/ID in the given bar.
  • Click on the “Search Shipment ID” button. 
  • Get real-time updates on the screen. 

List of Hermes APIs

API Description
Manifestation and Label Generation API Optimize fulfillment speed by auto-generating shipping labels and AWB numbers in bulk.
Track Shipment API Monitor the entire shipment journey on a unified dashboard.
Cancellation API Cancel manifested orders instantly with this API.
EDD API Display estimated delivery dates on different pages of your website to win customer loyalty.
NDR Action Update Sync NDR cases with the carrier’s databases in real time and take action on them to reduce RTOs.
Return Webhooks Get full visibility into customer returns and refunds with Hermes-integrated webhooks.
API & Description
Manifestation and Label Generation API
Optimize fulfillment speed by auto-generating shipping labels and AWB numbers in bulk.
Track Shipment API
Monitor the entire shipment journey on a unified dashboard.
Cancellation API
Cancel manifested orders instantly with this API.
EDD API
Display estimated delivery dates on different pages of your website to win customer loyalty.
NDR Action Update
Sync NDR cases with the carrier’s databases in real time and take action on them to reduce RTOs.
Return Webhooks
Get full visibility into customer returns and refunds with Hermes-integrated webhooks.
Get a free demo

Frequently asked questions

1. What integration capabilities does ClickPost offer for Hermes shipments?

ClickPost offers robust integration capabilities for Hermes shipments. All these benefits are accessible through a unified API. Once you connect with Hermes through ClickPost, you will benefit from services like order manifestation, label creation, shipment tracking, NDR management, returns management, analytics & reporting, and more.

2. How accurate is shipment tracking for Hermes within ClickPost?

Instead of using a data scraping method, ClickPost uses its own API integration to fetch tracking information from the Hermes system. Thus, the shipment tracking information from Hermes is highly accurate within ClickPost. Merchants will get status updates on ClickPost’s dashboard in real time.

3. Which delivery performance metrics does ClickPost provide for Hermes shipments?

ClickPost offers various performance metrics for Hermes shipments. These mostly include on-time delivery reports, OFD reports, RTO reports, NPS reports, SLA breach reports, stuck shipment reports, in-transit order reports, and so on.

4. How are delivery delays and exceptions handled for Hermes shipments through ClickPost?

ClickPost immediately sends delay alerts to shoppers and updates the same on the portal if it detects any delays along the way. Meanwhile, its NDR management API and AI delivery exceptions manager (Parth) take care of delivery exceptions to improve delivery rates. The API instantly syncs carriers’ databases with the latest NDR reports and automates the entire feedback loop among carriers and customers for smooth reattempts.

5. What is Hermes Germany API?

Hermes (a part of Otto Group) is an international courier and logistics company, which started its operations in 1972. With decades of experience, this logistics provider stands as an integrated delivery service and supply chain provider for national and international companies. Hermes operates in the entire European market and has a strong presence in Germany, Austria, and the USA. Hermes’ logistics arm in the UK is known as Evri. The German unit of Hermes is one of the leading B2C logistics service providers in the country. In Germany, it operates an extensive network of 17,000 parcel shops throughout the country. These parcel shops allow shoppers to receive and drop off their parcels at their convenience. Hermes is widely known for its global e-commerce shipping solutions. Its global e-commerce shipping service includes solutions like logistics handling, doorstep delivery, customs clearance, and end-to-end shipment tracking. Additionally, it also offers other services, such as returns management, parcel distribution, two-man handling, and more.

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