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Personalized Returns Policies that Protect Your Revenue

54% Returns Converted to Exchanges
39% Higher Value Exchanges
40% Revenue Retained via Store Credits
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G2 - Orange BG 4.7 G2 Rating
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Trusted by 450+ global brands

PUMA - SVG - 50
Walmart - SVG - 50 - V2
Oriflame - SVG - 50
Adidas - SVG - 50
Herbalife - SVG - 50
Birkenstock - SVG - 50
Sotheby - SVG - 50
The Body Shop - SVG - 50
  • Birkenstock - Case Study Image
    ClickPost’s team were experts in their systems and integrated seamlessly with ours. They proactively resolved every issue, ensuring a smooth experience.
    Sonali Das

    Sonali Das

     D2C Tech and Product Head, Birkenstock

  • Oriflame - Case Study Image
    With ClickPost’s real time tracking, customers receive timely updates, significantly reducing WISMO Queries and helping us improve our post purchase experience.
    Rachmat Trisnasaputra

    Rachmat T

    Rachmat T, Operations Director, Oriflame Indonesia

    Read Success Story
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Stop losing revenue to one-size-fits-all returns

Let ClickPost’s AI segment customers so you apply smarter policies.

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Giving every customer the same 30-day return window?
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Missing chances to convert returns into exchanges?
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Serial returners abusing your generous policies?
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Processing every return request manually?
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No idea which products or customers drive returns?
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Delayed refunds damaging customer trust?

Returns policies that adapt to customers.

Not the other way around

Segment customers, apply smarter rules - Banner
Segment customers, apply smarter rules
  • fi_7111111 Identify customer segments by lifetime value, purchase history, return behavior
  • fi_12789044 VIPs get premium policies, first-timers get standard terms
  • fi_10840987 Serial returners get restricted policies that protect margins
Start Revenue Retention
Push exchanges, not refunds - Banner
Push exchanges, not refunds
  • fi_12917048 AI-powered exchange nudges based on return reasons
  • fi_8245073 One-click size/color swaps across your entire catalog
  • fi_2169874 Store credit incentives to keep money in your ecosystem
Start Revenue Retention
Automate from request to resolution - Banner
Automate from request to resolution
  • fi_10382157 Branded self-serve returns portal for a seamless experience
  • fi_11284680 Real-time updates across email, SMS, WhatsApp
  • fi_13944255 Refunds triggered at your chosen milestone
Start Revenue Retention

Returns experiences that keep customers coming back

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LTV boosting policy personalizations

Segment customers with our AI. Offer personalized returns for each segment.
LTV boosting policy personalizations - Mobile Banner
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Optimize for your business

Use powerful returns analytics. Uncover hidden patterns, identify areas for improvement.
Optimize for your business - Mobile - Banner
LTV boosting policy personalizations - Banner
Optimize for your business - Banner

Leading carriers, shopfronts, WMS, ERP, OMS

Shopify - Fit
Increff - Fit
SAP
Vinculum - Fit
Shiphero - Fit
Woo Commerce - Fit
Dukaan - Fit
Magento - Fit
Capillary - Fit
UPS - Fit
Delhivery - Fit
Bluedart - Fit
4.7 Ratting Stars - White
4.4 Rating Stars White 4.4

Returns that Drive Retention

Discover how the most loved brands build customer loyalty with ClickPost
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users-love-us G2 2026 JAN 1 Momentum Leader Jan 2026 1 Highest User Adoption Jan 2026 1 High Performer Mid Market G2 2026 JAN 1

Frequently asked questions

How does ClickPost personalize the returns experience for different customers?

ClickPost personalizes returns by using AI to segment customers based on lifetime value, purchase history, and return behavior. You can auto apply premium policies to high-value customers and limit benefits for frequent returners.

How can returns and exchanges be automated for my customers?

Returns and exchanges can be automated through a self-serve portal that applies your policies automatically, lets customers initiate swaps or refunds instantly, and provides end-to-end tracking throughout the returns cycle.

How can I reduce refunds and encourage exchanges instead?

To encourage exchanges, make them faster and easier than refunds. Let customers instantly swap sizes or variants, settle price differences in the same flow, and receive store credits instantly.

What features does ClickPost’s Returns and Exchanges solution offer?

ClickPost gives your customers a fully branded returns journey. Exchanges happen across sizes, variants, or your entire catalog, with price differences settled instantly. Built-in AI nudges customers toward exchanges and segments them to tailor policies.