1. Overview of Courier Services Companies in Australia
As soon as an ecommerce company receives its first order, it must start figuring out a way to ensure order fulfillment as the number of orders increases. For an ecommerce company, the growth rate is pretty fast. So it's advisable to start looking for good courier service companies before your orders start multiplying. If your business is based in Australia, a courier service company in Australia can help you streamline a lot of your shipping processes.
Will I provide international shipping? How will I deliver orders to my customers? Which cities and countries will I ship to? What is my target audience?
These are all critical questions an ecommerce entrepreneur has to answer to provide the best shipping service to its customers. Good shipping service is essential to maintaining a loyal customer base and ensuring that your customer's post-purchase experience is positive.
This article will discuss the 10 best courier services companies in Australia and how to select the best courier service company for your business.
2. Top 10 Best eCommerce Courier Services Provider Companies in Australia [Cheapest and Fastest]
Finding the best courier service company for your ecommerce business in Australia can be far from easy. Your courier service provider in Australia may be equipped to provide warehousing, packaging, scheduled delivery, and other services for your business. But which of these services you need and how much they cost can significantly influence your choice of courier service company. Here's our list of the top 10 courier services in Australia that provide all the shipping services an ecommerce company can require.
DTDC is a door-to-door courier service company based in Sydney, Australia, and is part of the larger DTDC chain. DTDC provides complete ecommerce solutions to businesses worldwide. It has 30000 offices across the world through which it caters to its customers. DTDC can integrate directly with your warehouse management systems for easy order pickup and delivery. It also comes pre-integrated with ecommerce marketplaces and platforms like Shopify, WooCommerce, eBay, etc.
2.2) DHL Express
DHL Express is a global parcel delivery and courier service company with extensive operations in Australia. It provides its services to both individual shippers and businesses. DHL can ship anything from documents to heavyweight shipments. In addition, ecommerce businesses can use their air, land, and ocean freight services for cross-border or overseas delivery. In its ecommerce solutions, DHL Express offers full-fledged warehousing, pickups, drop-off (PUDO), and contract logistics services.
United Parcel Service is one of the prominent courier service companies in Australia. It ships orders to 220+ countries worldwide. It specializes in shipping heavy or bulk shipments. UPS has a shipping rate calculator on its website, which allows businesses to estimate shipping costs. It offers freight, express and urgent deliveries. It can also deliver parcels on the same day or the next day. UPS couriers come with a tracking id that can be used to check the real-time status of the order.
FedEx is a popular supply chain management and courier service company in the world. It delivers parcels from and to Australia and offers fast delivery services to ecommerce businesses. FedEx is most famous for its temperature-sensitive carrier transport and the ability to deliver dangerous or flammable objects. In addition, FedEx provides customs clearance on behalf of the customers and sellers. It also offers free packaging services and enables track and trace on all its parcels.
2.5) Couriers Please company in Australia
Couriers Please is a very well-known courier service company in Australia. It provides pickup and drop-off services to ecommerce businesses in Australia. It has recently launched a new feature called POPStation or Pick Own Parcel Station that allows customers to pick up their parcels from their nearest store at their convenience. In addition, if a courier is not delivered for any reason, customers or the sellers themselves can book the order for a redelivery attempt.
Aramex is a global ecommerce courier service company that Australia-wide network. Apart from providing standard shipping and delivery services, Aramex also offers warehousing, inventory management, packaging, bundling, kitting, and several other services to help eCommerce businesses straighten their shipping process. Aramex delivers on and around Christmas and scales up during that time to manage the deluge of orders.
2.7) Australia Post
Australia Post is the national postal service of Australia. It is headquartered in Melbourne. It efficiently makes delivery of small, medium, and large packages. AusPost is also capable of satisfying ecommerce business shipping requirements. Customers can track their orders, report a lost or missing order on their website, and even calculate shipping and postage rates. Stamps can be bought from Australia Post's website itself. It also handles returns. Visit Australia Post's website for further information on delivery times for domestic and international parcels.
2.8) StarTrack Courier
StarTrack is the first choice for ecommerce businesses in Australia when it comes to fast and cost-effective delivery. StarTrack mainly caters to the B2B and B2C sectors. StarTrack offers 1 to 4-hour delivery to certain regions and areas. It also offers live tracking of orders and sends automatic order status messages to customers' SMS and Email. In addition, StarTrack Courier has the provision of sending Proof of Delivery on order fulfillment. It also sends shipping reports to online sellers regularly.
2.9) Toll courier company in Australia
Toll is a courier company in Australia. It provides satchel, parcel and pallet delivery to customers in Australia and all over the world. Toll also offers ecommerce businesses to provide their customers the option of hetting their orders delivered the Same or Next day.
Sendle is an Australian ecommerce courier service company that is perfect for carrying out the shipment load of small-sized businesses. Sendle is a brilliant option for ecommerce businesses trying to cut out costs on logistics. It comes integrated with ecommerce tools and platforms like Shopify, WooCommerce, Amazon, etc.
3. List of Top 15 Essential Criteria to Choose the Best Courier Services Provider Company or Partner in Australia
By now, you know the best courier companies in Australia to choose from for your online store. But not all courier service companies are made equal. So to help you find the best match for your company, we have devised a list of 15 essential criteria that every ecommerce courier service company should satisfy. See what they are below.
The first two things you want to ask your courier service provider are, "Does it ship to all the locations that my customers are based in?" and "Can it handle my daily, weekly, or monthly order volumes?". Answering these 2 crucial questions tells you about the serviceability of your courier service company. Whether your business only delivers within Australia or elsewhere, figuring out your courier company's serviceability is critical to providing smooth shipping service to your customers.
2. Limitations on Cargo Weight and Size
Every courier service company has a different bandwidth for carrying out deliveries. Some courier service companies are better equipped to handle smaller parcels like USPS, while others like FedEx, UPS, etc., can deliver heavier orders. Depending on your ecommerce business, you will either want to go with the former or the latter. Therefore, it's essential to know the limitations your courier service company has on shipping. Most courier service providers in Australia will have different shipping weight limitations for domestic and international orders.
3. Shipping Rates
The shipping rates for every courier service company in Australia are different. Shipping rates are further differentiated depending on many factors like delivery location, shipment size, special features, urgent delivery, etc. So it's natural to gravitate towards the courier service company with the cheapest rates. But the best way to figure out cost-efficient shipping is by weighing the shipping services on offer against the price charged. For example, suppose your courier company provides faster delivery but charges a little extra for it. Then that's a good deal because of the customer satisfaction and returning customers it will bring to your business.
4. Delivery Speed
Delivery speed is something every ecommerce business should look at, given the rising consumer expectations. Today's customers will not wait longer than 3-5 days for their order. However, in some cases, they will want it earlier. Therefore, the faster the delivery time, the better it is for your business. If you are into the food business, then time-sensitive delivery is of the essence. Talk to your courier company in Australia about the kinds of delivery service they provide and how much they charge for special delivery. Armed with a good courier service provider, you may be able to offer your customer ultra-fast delivery like Same/Next Day delivery, hyperlocal delivery, etc.
5. Hidden Costs and SLA Terms
Shipping is notorious for becoming hugely expensive in the end. This is because, in ecommerce shipping, costs keep on adding up till they become a massive number. The things that make shipping expensive are hidden costs and extra charges. For example, your courier service company in Australia may charge extra for packaging or delivery to specific locations. But if you don't talk to them before placing your orders, you are bound to end up with a more enormous than expected bill amount.
Our advice? Always talk to your providers beforehand about how much everything costs. Breaking every shipping service down into its components should give you an approximate price for each. We advise drawing up clearly stated SLA terms that dictate every part of the shipping process to cement your deal. The deliverables on the courier company's part and what happens in a shipping accident.
The need for specialization in shipping has increased with the entry of several different kinds of businesses in the ecommerce ecosystem. Many shipping companies today, like FedEx, can provide supremely convenient temperature-sensitive transport for specialized products. Some courier service providers in Australia can also offer other services like heavyweight shipping, bulk shipping, etc. That can come in handy for companies selling furniture, exercise equipment, heavy machinery, etc. Specialization can also include shipping of other products like lithium batteries and flammable products. Talking to your courier service provider about your particular requirements will help you choose the right one from the lot.
7. Security and Insurance
Merely getting orders from one place to another is not enough if the received product is damaged. However, damages can and do happen in transit sometimes. What's important is to have a plan for when such a thing happens. Questions like who will be responsible for such damage, how the customer will be addressed, etc., can all be part of your insurance plan with the courier service provider. In this way, if a mishap occurs, all the parties will be prepared to take on the next course of action.
While insurance is a good thing to have, no matter the kind of courier service company you tie up within Australia. It still pays off to do a little background check and find out the type of security a courier service provider gives. For instance, some courier service companies have trained staff who care about the shipping process from storage, packing, loading, and unloading. A courier company that uses trained staff will be much better able to handle orders of varying sizes.
8. Delivery Mechanisms
How long does it take to deliver orders is something every customer wants to know when shopping online. Given today's heightened customer expectations, a longer delivery time is sure to put off customers. So naturally, an ecommerce entrepreneur should inquire about the kind of delivery services and times a courier service offers. Nowadays, it's common for courier service companies in Australia to provide Same/Next Day delivery along with curbside delivery, scheduled delivery, and on-demand delivery. Knowing the kind of delivery services your courier service company offers in Australia will help you plan your shipping better and give your customers a brilliant post-purchase customer experience.
9. Proof of Delivery
Proof of Delivery is a digital document signed by the customer on successfully receiving their order. It helps ecommerce businesses gauge their order fulfillment rates and take swift action on delayed orders or delivery exceptions.
Tying up with a courier service company that provides POD is beneficial in maintaining a transparent line of communication between all three parties - the seller, the shipping company, and the customer. Additionally, it also reduces the paperwork and stores all order delivery information digitally for easy access.
10. RTO (%) in eCommerce
An RTO or Return to Origin happens when a courier company cannot deliver a shipment to the customer despite repeated attempts. In most cases, a courier service company in Australia will make 3 attempts to deliver an order before it is marked as an RTO, but it can vary. The reason for an RTO can be anything from the unavailability of the customer at the time of delivery, wrong address, or even fake delivery attempts by a courier service agent.
A higher RTO percentage can be alarming because it can indicate a recurring shipping problem for the courier service company. Therefore, before selecting your courier service company, make sure you know how many delivery attempts they make before marking an order and how to figure out if the delivery attempts are genuine.
11. Returns Management
Return management is when goods or orders travel back in the supply chain from the customer to the seller's warehouse or a 3PL. Returns are an inevitable part of ecommerce shipping. Therefore an ecommerce company in Australia must figure out a way to streamline the returns process so that losses can be minimized. A courier service company that also offers returns management will address returns/refunds and exchanges quickly and deliver the order back to the warehouse to be incorporated into the exciting inventory without any delay.
12. Stuck Shipments
Most ecommerce courier service companies will have a few packages lying undelivered in their warehouse. While this is not necessarily a cause of concern, a higher number of stuck shipments should make your alarm bells ring. In most cases, a shipment remains undelivered because of some unsolvable issues or confusion. But if the number is higher, it can indicate a pattern of mismanagement in the courier company. So before you select your courier service company in Australia, make sure to check the skeletons in their closet, aka stuck shipments.
Technology has been the most significant contributor to the development of ecommerce shipping all over the world. With the advancement in blockchain, big data, and AI, ecommerce shipping mechanisms have improved. Today ecommerce businesses in Australia can offer their customers superior delivery service with route optimization, real-time GPS tracking, automatic order status updates, and much more. However, without the help of technologically advanced software, courier service companies in Australi will not provide automated services to customers. When tying up with a courier service, always find out the type of technology they use.
14. Additional Services
When looking for a courier service company, it pays to tie up with one that also provides additional benefits. For example, some courier service companies may offer cash on delivery, while others give out packaging boxes or other services like on-site assembly, ironing, etc. Depending on your type of industry, you may find some or all of these services suitable for your ecommerce business.
15. Past Performance of Courier Company
This is an excellent criterion to judge your courier service company by. If your courier service provider in Australia has been repeatedly reviewed as one that does not provide quality shipping services, then steer clear of it. Most likely, the experience will be similar for you too. Customer reviews or even asking previous clients about the courier service company is an excellent way to know about your selected courier company's services.
In summation, we can only say that a courier service company can help ecommerce businesses scale up their businesses enormously. But finding the right courier company to fit your unique business needs should take time and effort. We hope this article has helped you in understanding the numerous ways in which courier service companies can assist you in your ecommerce deliveries. We believe by looking carefully at all the key features a courier service company must have you will be able to find the courier service company in Australia for your business in no time!