ClickPost Vs. Shipway

Trusted by 450+ global brands

Quick Take: ClickPost vs. Shipway–Which One’s Better?

Smart Automated Multi-Carrier Shipping	Streamlines high-volume shipping with smart carrier selection, cost optimization, and scalable API integration	1	2
Proactive Delivery Recovery Engine	Identifies failed or delayed deliveries early and triggers automated recovery workflows	1	2
Streamlined Return-to-Exchange Conversion	Intelligently promotes exchanges to recover revenue, admin-controlled returns<>exchange conversion	1	3
Custom-built EDD Logic	Customizable EDD models, adjustable Out For Delivery accuracy, bespoke models	1	3
Proactive EDD Breach Monitoring and Adjustments	Detect EDD breaches and auto-updates tracking portal with revised dates	1	3
EDD Integration in the Website	Flexibility of embedding EDD into product pages, tracking portal, notifications, etc.	1	3
Fast Multi-Carrier Integration	Integration with pre-connected carriers within 1 day, custom carrier integrations	1	2
Intelligent Carrier Selection Engine	Rule-based, data-driven carrier selection with performance-oriented configurations	1	3
Shipping Rate Comparison	Chooses cost-effective carriers based on SLA, shipping rates, and cost efficiency	1	2
Carrier Pickup and Slot-Based Delivery	Pre-schedules carrier pickups, slot-based delivery, appointment reminders for B2B consignments	1	1
Smart Load Distribution	Intelligent shipping load distribution, auto-allocating shipments to carriers by SLA	1	2
Real-Time Tracking Capability	Advanced tracking with webhook integrations, API polling, and smart status unification	1	2
Fully Customizable Branded Tracking Portal	Customizable, domain masking, white-labelled features, AI recommendations, NPS survey etc.	1	2
Personalization and Cross-Selling Assets	Suggests products based on customer profile for cross-selling on tracking portal	1	3
Branded Tracking for Quick Deliveries	Custom-built tracking with map view, rider details, OTPs, smart statuses	1	3
Status Standardization & Centralized Tracking Panel	Control tower for integrated order visibility, easy filtering, proactive exception handling	1	2
Multi-Channel White Labeled Notifications	Real-time notifications across multiple channels like WhatsApp, Email, SMS, IVRS	1	2
Pre-built Templates and Customizations	Available templates for notifications and availability of branding	1	2
Shipping Delay Detection & SLA Monitoring	Proactively monitors the likelihood and actual breach with early signals	1	2
Central CRM Panel for NDRs	Central CRM panel for NDRs capturing customer inputs by reason	1	3
Custom-Built NDR Logic	Configure NDR flows, choosing channels—SMS, email, IVRS, WhatsApp—in effective sequences	1	3
AI-enabled NDR Resolution	Advanced AI agents for human-like interactions and rapid issue resolution	1	3
COD Reconciliation	Auto-updates COD remittance, logs for transparency, and escalates non-remitted cases	1	2
Invoice Reconciliation	Automated identification of billing errors and weight discrepancies, prevent overcharges	1	3
B2B Logistics Handling	Automated B2B logistics management, ePOD, marketplace appointment reminders, etc.	1	3
Order Cancellation & Modification	Facilitates easy order cancellations and modification via API, notifies all cross-systems	1	2
Automated Returns Management	Advanced RMA with configurable returns eligibility, SKU exceptions, and quality checks	1	2
Site-wide Exchanges	Enables full-catalog exchange with price variance resolution	1	3
Auto-triggered Refunds	Automates refund payments in various forms at pre-defined milestones	1	2
Manual Refund Override	Override automated refunds in case of high value items	1	3
Omnichannel Logistics	Enables multichannel, omnichannel shipping features like harmonized EDD and cross-store returns	1	3
Return Label Generation	Automatic generation of return labels including pre-printed labels in bulk	1	2
Intelligent Order Routing	Automatically directs returned items to designated locations and warehouses	1	3
Fraud Prevention & Returns Analytics	Prevents return abuse with quality checks, incentive controls, and limits on returns	1	3
Carrier Performance, Marketing, Shipping Analytics	Multi-dimensional reports and critical analysis of delivery, marketing, returns, carrier performance	1	3

** Instructions:

Column 1: Name of the Feature
Column 2: Description of the feature
Column 3: Brand 1 details
Column 4: Brand 2 details
Column 5: Brand 3 details

Note: Column 3, 4 and 5 will accept value only "1" or "2" or "3". Column 5 will be there if there two external brands are considered. Otherwise Column 3 will be "Other" and Column 4 will be "Clickpost".

1 -> Advanced

2 -> Intermediate

3 -> Limited

	ClickPost	Shipway

ClickPost

Shipway

Who’s the final winner?

The Answer is ClickPost!

Shipway’s aggregator model is ideal for small businesses to onboard with carriers, get pre-negotiated rates, and standard delivery, tracking, and COD management. But, it can't flex with brand growth or rise up to the problems of scaling volume—lag in order processing time, RTO handling, shipping delay visibility and resolution.

ClickPost is built to scale with enterprise brands — delivering continuous innovation with measurable impact. Its AI-first approach powers smarter logistics at every stage. Its newly launched NDR voice AI, Parth, automates failed delivery resolutions through human-like IVRS conversations, enabling faster reattempts and significantly reducing RTO rates.

Brands using ClickPost have achieved up to a 54% drop in return-to-origin shipments and a 21% improvement in customer NPS scores. While Shipway also offers NDR services that include customer response mechanisms, reviews of the software profess delays in NDR updates. Shipway’s basic plan works on a small-medium scale, but doesn’t offer the enterprise level of customization ClickPost is experienced in.

Beyond innovation, ClickPost streamlines multi-carrier shipping, real-time tracking, and returns automation into a single, agile platform. Custom integrations go live rapidly—typically within 14 days to 2 months—giving brands the speed they need without technical debt. For businesses scaling fast, ClickPost doesn't just keep up with the pace, it drives operational excellence and long-term profitability.

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Frequently asked questions (FAQ's)

Does ClickPost support more carriers and regional logistics partners than Shipway?

Yes. ClickPost is a multi-carrier shipping platform offering direct integrations with 550+ global and regional logistics partners. Unlike Shipway—an aggregator focused on discounted shipping rates—ClickPost lets brands negotiate rates independently and integrate with any carrier, enabling more flexibility, faster onboarding within a day, and broader serviceability across geographies.

How do branded tracking and notifications compare in ClickPost vs Shipway?

ClickPost offers real-time tracking with dynamic EDD, delivery OTP and map view for quick deliveries, and embedded NPS surveys—capturing customer feedback on the product and final delivery. Its branding suite includes whitelabeling, domain masking, iFrame, language localization, and upsell tiles. ShipWay lacks this depth of customization and proactive delay communication.

Can ClickPost replace Shipway for high-volume enterprise needs?

Yes. ClickPost offers performance-based carrier allocation, multi-piece shipment visibility, store-to-store transfers, Proof-of-Delivery management, marketplace appointment deliveries, and invoice reconciliation. Its integrated carrier network enables deeper control, faster order processing, and ensures SLA adherence—making it a scalable alternative to ShipWay, which is better suited for smaller businesses.

Between ClickPost and Shipway, which provides better SLA and carrier performance analytics?

ClickPost provides 20+ advanced shipping reports with real-time visibility on SLA adherence, RTO rate, TAT, EDD adherence, stuck, delayed, lost, or failed shipments. Its Control Tower proactively flags exceptions and tracks carrier-level performance. ShipWay offers basic delivery metrics but lacks ClickPost’s depth, granularity, and operational intelligence.

How does ClickPost’s pricing compare to Shipway’s for brands scaling up?

ShipWay offers four subscription tiers ($39.99–$169.99/month), with core features gated behind higher plans. ClickPost follows a flexible, usage-based pricing model—enterprises only pay for what they use. Features are bundled into functional modules, offering greater adaptability as logistics needs evolve.